Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,227
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making complex processes easy to understand. Many people highlight the exceptional service, noting its efficiency, speed, and the personalized attention received. Reviewers are particularly impressed with the excellent customer service, which includes clear communication, proactive updates, and a supportive attitude throughout the entire process. The team is frequently described as supportive, patient, and always available to answer questions, ensuring a stress-free experience for customers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently praising its professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the individual approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers. Special thank you t... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,227)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Honest

Clients best interests at heart, honest and very professional.

21 December 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much Maria and wishing you a Merry Christmas 🎄

Rated 5 out of 5 stars

Karen and the team are knowledgeable…

Karen and the team are knowledgeable and informative when it comes to advising on the best mortgage based on our circumstances. We have been coming back here for years as as we totally trust the advice given.

1 July 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're truly grateful for the trust you, and all our customers, put in us 💙

Rated 5 out of 5 stars

Mortgage

Good sound advice and good up to date contact

18 December 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot Phil. We'll pass this on to your adviser Justyna.

Rated 5 out of 5 stars

Really quick

30 November 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for the 5-stars. Much appreciated.

Rated 5 out of 5 stars

I’ve been with IMAB for over 5 years…

I’ve been with IMAB for over 5 years and recently change my product following careful advise from Karen Ramirez
Karen is extremely professional and very understanding of the customer needs

4 December 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hello Elsa.

Thank you for taking the time to leave such a positive review for your adviser, and for your custom over the many years.

Rated 5 out of 5 stars

Clare was very helpful and very…

Clare was very helpful and very supportive. She knows her stuff about mortgages.

17 November 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review Luke. We really appreciate it.

Rated 5 out of 5 stars

Have used iMAB for years

Have used iMAB for years, they always go above and beyond to find the best deals for you and make the process so easy. Highly recommend this company especially Carol Allen

17 October 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review and personal recommendation Donna

Rated 5 out of 5 stars

Brilliant communication

Chris was absolutely fantastic. We had to pause due to Mortgage Rates but Chris was still there when things changed for us and we cannot fault his reliability, communication and helpfulness. Very informative and no question too much to answer. Emily was just as great after offer accepted & issues with communication with solicitor. Fabulous service & and have recommended and will continue to. Thank you so much.

18 October 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for taking the time to leave such a glowing review for Chris & Emily. It sounds like the two of them have really looked after you well throughout the process, which is wonderful to hear.

Many thanks for your recommendations, we really appreciate it.

Rated 5 out of 5 stars

Big shout out to Sharfique Hussain

Great service from start to finish. Always on the ball with regular updates and trying to find the best deals. Always available to answer questions and clear on every detail. Treatment like own family from Sharfique and I would recommend his services highly. Very well priced compared to other brokers which was a plus !

18 September 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your comments Nad. We really appreciate your kind comments.

Rated 5 out of 5 stars

Karen was a life saver

Karen was a life saver!

She went above and beyond to get us our mortgage!

11 October 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Awesome review, thank you so much 🍾

Rated 5 out of 5 stars

Excellent service

IMAB were very prompt and efficient and communicated brilliantly throughout the mortgage process

13 October 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much GB.It is great to hear the communication from the team didn't drop throughout. We will pass your comments to your adviser Justyna, & the administration team.

Rated 5 out of 5 stars

First class

Chris Cornish is a first class mortgage broker. He is very easy to deal with and really works hard to get the job done. I recommend him without hesitation. The IMAB support team are excellent too; always making sure you are updated regularly and know what is happening.

11 October 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Chloe.

We're so pleased you have seen first hand the awesomeness that is Chris Cornish and the team!

Rated 5 out of 5 stars

Excellent Service

Dan was fantastic finding our mortgage deal. He was knowledgeable and friendly and made the whole process much easier than I expected it to be. I would thoroughly recommend Dan as a mortgage adviser.

30 May 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you, glad we were able to help.

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service, Justyna gave clear and informative detail on the best course of action and the IMAB team were available all the way to ensure we got what we needed. Will be sure to use them again!

6 October 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for the great feedback Michael. We pride ourselves on the service provided from our Advisers right through to our admin team.

Rated 5 out of 5 stars

Very quick and hassle free

Very quick, efficient and hassle free

2 October 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much Mark. We will let your Adviser (Carol) know you left a review.

Rated 5 out of 5 stars

My experience was beyond great

My experience was beyond great! Carol and all the team were brilliant, supportive and helpful. They matched mortgages and talked me through the all process.

29 September 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're delighted to here your experience with iMAB was such a good one 🎉

Rated 5 out of 5 stars

Excellent, expert advice

I was recommended IMAB and Carol by a friend. My experience could not have been better, Carol talked me through the house buying process, which I found especially reassuring as a first time buyer. Would definitely recommend to anyone buying a house and feeling overwhelmed about the paperwork, IMAB have made it a super smooth process!

23 September 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a terrific review to brighten up our Monday! Thank you very much Hannah, we're pleased to have helped you with your first property purchase.

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