Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for providing professional, reliable, and exceptionally knowledgeable guidance throughout the entire mortgage application process from start to finish. People frequently note that advisors are wonderfully helpful, patient, and skilled at breaking down complex industry jargon to make everything completely stress-free and easy to understand. Some reviewers were happy with the transparent communication regarding fees, quotes, and rates, noting clearly that no hidden costs ever arise during transactions. Consumers also deeply appreciate the consistently prompt communication, highly effective service, and reliable ongoing support provided during future mortgage renewals and complex property situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Customer service

Customers report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting professional and... See more

Price

Clients share positive opinions on price, trusting that experts will consistently find the best rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

I’ve used Jonnie Sharp and Stirling Mortgage Shop for over 12 years, for all mortgage related needs. I have always found them to be knowledgeable, professional and reliable. I wouldn’t go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent advisors

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££'s.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Long-term mortgage adviser

We have been using Stirling mortgage for more than a decade and we always get great recommendations and service. Thank you

6 May 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

HI Caroline - thank you so much for the review - Jonnie

Rated 5 out of 5 stars

Very professional service

Very professional service and easy to deal with.
Our fixed term mortgage was coming to an end and the Stirling Mortgage Shop got us moved onto a new fixed rate within a couple of phone calls. Highly recommend.

31 August 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

HI Mark - Thank you so much for your review, it was a pleasure working with you - Jonnie

Rated 5 out of 5 stars

Great deal

Jonathon was dealing with my mortgage requirements and got me a great deal. He was consistently keeping me up to date with the progress even though it took a while to come to a conclusion due to my personal circumstances, patience of a saint. Highly recommend.

10 August 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thank you so much for the review - Its great to hear you were happy with the service

Rated 5 out of 5 stars

Successfully secured my mortgage and remortgage

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie.

Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me through the whole process, which he had no obligation to do. But he is very helpful, as is everyone at the Stirling Mortgage Shop.

I could not recommend them more! Especially for first time buyers.

I did check the mortgage rates before we secured our first mortgage, and Jonnie got us the best rate going. I just gave him my documents and let him do the rest.

1 July 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Hi Ravi - thank you so much for your review.

Great dealing with you - Ritchie and Jonnie

Rated 5 out of 5 stars

Friendly and Straightforward

Jonnie was fantastic from start to finish as was Gillian, in fact everyone we came in contact with was brilliant, including the Solicitors that they recommended more local to us. Highly recommended, thank you for making our house buying process so friendly and smooth!

1 September 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thank you Alex - really appreciate the review - Jonnie

Rated 5 out of 5 stars

Highly recommended

Highly recommended. The advisors are extremely knowledgeable and their service is fantastic. You are in safe hands with Stirling Mortgage Shop

1 September 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

HI Brian - Thank you so much for the review - Great strap line "You are in safe hands with Stirling Mortgage Shop"
Jonnie

Rated 5 out of 5 stars

Excellent service

Excellent service, pleasure to deal with and will get you the best results, highly recommended.

1 September 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Hi Scott Thank you for the review. Jonnie

Rated 5 out of 5 stars

Highly Recommended

I’ve used Jonnie Sharp and Stirling Mortgage Shop for over 12 years, for all mortgage related needs. I have always found them to be knowledgeable, professional and reliable. I wouldn’t go anywhere else. I highly recommend their services.

1 September 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Hi Joanne - Thank you so much for your review - Jonnie

Rated 5 out of 5 stars

Stirling Mortgage shop

I have dealt with Jonnie on 4 or 5 re mortgages and he has always offered great advice on the best mortgage deals available at the time. He is always in touch with plenty of time and nothing is too difficult.
I highly recommend Jonnie and stirling mortgage shop

1 September 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thank you Wesley - Its a pleasure dealing with you as always. Speak soon - Jonnie

Rated 5 out of 5 stars

Great experience with the Stirling…

Great experience with the Stirling Mortgage Shop. Communication from start to finish was excellent and the staff knew exactly how to answer all of my questions and queries. Very informative, helpful and professional. Great service.

1 June 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Excellent thank you so much - Jonnie

Rated 5 out of 5 stars

Great service

This is the third or fourth time we've used Stirling Mortgage Shop to source our mortgage. They make the process so clear and simple, and have always got us a better (and in some cases much better) rate than we've found elsewhere. Would thoroughly recommend Jonnie and the team.

14 August 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Great thanks - Jonnie

Rated 5 out of 5 stars

Very satisfied with Jonnie and his team…

Very satisfied with Jonnie and his team at Stirling Mortgage Shop. We have been using this company for a few years now for our remortgaging as have high praise in their communication and advice and finalising all the paperwork required to make the process a smooth transaction every time .

4 December 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Hi Carol - thank you for the review. Glad to have you as a client - Jonnie

Rated 5 out of 5 stars

5 star service

I would highly recommend Stirling Mortgage Shop, they are very professional whilst always keeping you updated. Friendly and welcoming staff who are happy to help and answer any questions.

11 August 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Amazing thank you Anna - Ritchie

Rated 5 out of 5 stars

Thoroughly recommended.

Everyone at the company were welcoming, honest and professional throughout the process. They took the hassle out of everything and came up with a mortgage that suited all of our needs. I would recommend them 100%.

4 May 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thank you for taking the time to review us John.

Rated 5 out of 5 stars

Highly Recommended

Over the years have had a completely dedicated expert service and support from Stirling Mortgage Shop leading to achieving many goals hitherto seemingly not possible, so highly recommended.

10 August 2026
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Reply from Stirling Mortgage Shop

Morning Rich & Alison - thank you so much for the review. Glad we could help

Rated 5 out of 5 stars

I can highly recommend Jonnie at…

I can highly recommend Jonnie at Stirling Mortgage Shop. He was very honest and helpful with our recent mortgage enquiry. Great communication and advice from start to finish. Also can highly recommend Gillian who was also very helpful in the process as well.

13 July 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

HI Sharon - many thanks for the review - Jonnie and Gillian

Rated 5 out of 5 stars

I couldn’t recommend Johnnie and the…

I couldn’t recommend Johnnie and the team at the Stirling Mortgage shop more highly. Always a fast response, goes above and beyond to get you the best deal and offer sage advice along the way. I like to talk through the options and Johnnie always makes himself available to discuss in depth and answer all my questions. Great value, knowledgable and personal service every step of the way.

10 August 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Glad we could help - Jonnie

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