Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,228
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond to explain complex details and secure the best deals. Many appreciate the individual approach and the attentive support received during stressful times. The service provided is consistently described as excellent, efficient, and stress-free, with many appreciating the proactive communication and quick responses throughout their processes. Reviewers frequently highlight the team's ability to keep them informed and updated at every stage, making the entire experience smooth and easy to understand.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and top-tier.... See more

Customer service

People report positive experiences with customer service, highlighting the individual approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers. Special thank you t... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,228)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant experience and…

Absolutely brilliant experience and service. Could not recommend enough. After having previously spoke to another broker who was unable to help us we spoke with nick and Phil who were so helpful. They answered every question I had and were always happy to help. They were so easy to keep in contact with and explained everything to us as first time buyers so well.

Once our mortgage application was submitted we spoke with the admin team and couldn’t fault Emily in anyway. She was amazing at responding to emails and keeping us in the loop with everything going on.

Highly recommend!!!!

11 June 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Wow, wow, WOW! Thanks so much Jenn.

All the team were delighted we were able to obtain a mortgage offer for you. Now you can start getting excited about owning your first home!

The iMAB team.

Rated 5 out of 5 stars

Fantastic client service

Karen has helped us every step of the way with our new mortgage. From the first contact, to meeting and then keeping in regular contact Karen has been excellent. She is friendly, helpful, efficient and super knowledgeable on all aspects and we are delighted to have reached out to Karen to guide us through. Thank you Karen!

1 June 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Derek.

Thank you for taking the time to leave a review for your Adviser, Karen Ramirez. We really appreciate your kind words and are pleased to hear that Karen has helped you so much.

Rated 5 out of 5 stars

Could not be easier or simpler

Dan just makes the remortgage process so easy - it's a daunting proposition but he simplifies it so much, presumably does a load of donkey work on your behalf, and gives straight forward options that are easy to choose between.

31 May 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your review Tim. Rest assured, the donkey work is Dan's favourite part of the job 😉

Rated 5 out of 5 stars

Dan went above and beyond

Dan went above and beyond. Highly recommend

28 May 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks Ryan. Dan was more than happy to help.

Rated 5 out of 5 stars

Excellent Service and Care

Adrian and Jane made the whole remortgage experience smooth and straightforward.
They are a wonderful team to deal with!

21 May 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the 5 star review Akash, we're more than happy to have helped. We have passed on your kind words to both Adrian and Jane.

Rated 5 out of 5 stars

Great service

Clare has been fantastic over the years dealing with various mortgages - I highly recommend her clear advice

14 May 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Paul. We've also appreciated Clare's work over the years for sure!

Rated 5 out of 5 stars

Great to work with

Great to work with. Everything was explained well and made easy to understand.

3 May 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review Mark. It is greatly appreciated.

Rated 5 out of 5 stars

Best Mortgage Broker

Sharfique has been absolutely amazing in finding the best deal for my mortgage. He has been very professional and friendly throughout the process and I would recommend him to anyone looking for a mortgage. You will be in very safe hands!!!

15 April 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Khurram. Thanks a lot for your review and recommendation of Sharfique's services.

Rated 5 out of 5 stars

Thank you so much to Chris Cornish from…

Thank you so much to Chris Cornish from the St Albans branch who assisted my husband and I with our mortgage for our first property. We had a complicated case and Chris and his team went above and beyond to overcome logistical issues - and to ultimately ensure a smooth process resulting in the best mortgage offer. We would highly recommend IMAB, and thank you to Chris for rising to our challenge.

1 March 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

WOW! Thanks RJM. They are some amazing comments for Chris!

Thanks for recommending iMAB. We really do appreciate it.

Rated 5 out of 5 stars

Mortgage Masters

Brilliant in every way, friendly, understanding, attentive and so quick to respond. I can't recommend highly enough. The whole mortgage process is a daunting one, but IMAB are the best and most reassuring company I've ever used.

12 March 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi James.

All the team at iMAB send you our sincere thanks for your custom and review. It was great for us to read your comments.

Rated 4 out of 5 stars

Patient

Our advisor was patient and understanding throughout the interaction.

1 March 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your comments for Karen (your adviser). We appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Have used IMAB a couple of times now

Have used IMAB a couple of times now, I really appreciate their transparency in everything they do.

Thoroughly recommend them to everyone.

1 March 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We'll pass on your comments to Karen and the team Nick. Many thanks indeed.

Rated 5 out of 5 stars

The best mortgage broker

They listen to your requirements and tailor the mortgage most suitable for you. Whist being very professional they are very understanding and always keep you updated with the progress of your mortgage application. They are very dedicated to their clients and will go the extra mile to get to the end result.

19 February 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your fantastic review of the iMAB team. We will ensure they're all aware of your comments, especially your adviser Chris Cornish.

Rated 5 out of 5 stars

Great service

Great service, so prompt at getting back and happy with the end result

13 February 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Rachel. We will pass your comments to the team.

Rated 5 out of 5 stars

Great service

Chris helped us through the process of getting a mortgage agreed for our first house. He was incredibly responsive, and answered all of our questions about the whole house buying process.

When it came to making the mortgage application, he handled all the details, which was invaluable in dealing with complicated details in our pay slips like car allowance, bonuses etc. We were kept updated with the progress of the application, and it only took one week from sending off the application to getting the mortgage offer.

Definitely worth it for the advice and help alone, especially if you're new to buying property.

2 February 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to leave a review for Chris, we'll be sure to pass on your comments.

We can help whether it be your first purchase, moving home and even switching deals when you remortgage, so we look forward to helping you again in future!

Rated 5 out of 5 stars

Remortgage

It is our third time using Imab great customer service by Carol.

1 February 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for you kind review Agron. We're pleased that you've received such good service from Carol.

Rated 5 out of 5 stars

Experienced team

Experienced team
We have been using the IMAB Watford/St.Albans team for over 10 years. Great team. Proactive, helpful and knowledgeable.

22 January 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks from all the team at iMAB for leaving such a positive review for the teams from both branches.

Rated 5 out of 5 stars

Sharfique - Excellent Service

Sharfique acted for myself and my partner and we were blown away by the excellent service. We appreciated his professional, honest and efficient approach and would highly recommend his services. He went above and beyond to get us a product that suited us and we received our offer within a few days of application!

15 January 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks Callum. We really appreciate your comments.

Rated 5 out of 5 stars

Fantastic.

Carol was exceptionally friendly, knowledgeable, making the whole process smooth and easy! I can’t recommend enough.

3 January 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for leaving such a great review for Carol!

Rated 5 out of 5 stars

Great

Great, got exactly what we needed and in good time

2 January 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Verity. We appreciate your 5-star review!

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