Overall, the experience was good. I could not find items in the size I wanted, but the other items I was looking for I did find. They arrived within the time I expected and the only other negative mat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering the delivery date given was 26th to 30th of June. However when the order was place the deliver window changed to 29th of June to 1st July - a significant alternative in the delivery... See more
Company replied
Great prices, free shipping, a lot of awesome products. Only complaint is, (not as much a complaint as a suggestion) Rather than shipping 3 different times - let the customer know there will be a slig... See more
Company replied
It was super easy to place my very first offer. I purchased an item my husband loves at a fantastic price and provided a percentage off coupon to use. He loves this Divina orange flavor fig jam. I... See more
Company replied
Company details
Written by the company
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Contact info
301 Lake Ave. , 91101, Pasadena, United States
- www.iherb.com
3.8
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery of the product and well…
Fast delivery of the product and well pack the product..hope someday youll have the boundle discount..thanks a lot
1 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Always good experience
Products are always of a good quality. Orders are processed quickly. And delivery service is fast.
12 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
I Herb offered me a discount code…
I Herb offered me a discount code VCWELCOME30 to get 30% off of my full order. When I use the code, it only gave me $30 off and it should’ve been $73.50 which was 30% of my entire order of $245. when I asked I Herb to correct this issue they basically blew me off. They gave me a refund instead of the 30% off of the entire order and they’re a terrible company. They have no phone customer service. This is a terrible company and I will never do business with them again I’d rather pay full price than to ever deal with iHerb! THIS IS CLASSIC BAIT AND SWITCH!!!!! it is now June 29 and days have gone by and still no reply from anyone at I Herb they’re so horrible business!!!
22 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for any confusion and can see that we additionally refunded an item for you to make up for this experience.
However, we can see that our Customer Support team is still investigating this matter in an effort to assist you and you should be hearing from them soon.
We appreciate your patience while our teams work to resolve this matter as quickly as possible and wish you the best of health.
IHerb carries fantastic products at a…
IHerb carries fantastic products at a fair price.
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Unique perfection
Top Deals! Original products! Risk free ! Amazing Quality! Consistency! Extremely fast shipping... 4 days to EU. Unbelievable. Just perfect!
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
When I lived in the USA I had many good…
Order #945262670. When I lived in the USA I had many good experiences with iHerb. But, now I live in Ecuador and I've ordered through them twice. The first time I did get my products, although several weeks late and I had to pay and extra $50 that I wasn't planning on paying because iHerb evidently hasn't set up a system to keep up with Ecuador's custom laws.
The last shipment I paid for my shipping and taxes up front and I knew I would owe and extra $20 since in Ecuador, if you stay below 4kg and $400 per shipment, there is no VAT or import fees. But, when my package arrived at Customs in Ecuador, DHL advised me I would owe an extra $70!!! And, then, come to find out iHerb hadn't included the required documentation to be able to import health supplements and eye drops, so the package is being returned anyway. And, of course you can't just call someone on the phone at iHerb, so you have to deal with going back and forth with repeated emails to get the thing resolved. Even though none of this is my fault, iHerb is telling me that they have to receive the items back before I get a refund. Knowing how DHL and Customs operate, that will be a miracle if they make it back to the US. Probably have to do a chargeback through my CC company.
UPDATED: When a company says they ship to Ecuador, I expect they know the import rules for the products they are selling. I won't buy from iHerb again until I can be assured that they follow the import rules for the country in which I reside. That would be silly of me.
23 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.
We are standing by to help and hope to hear from you soon.
**Updated Response**
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
Wide variety of quality products with…
Wide variety of quality products with fast shipping.
Would highly recommend.
Thank you 🙏🏻 and 🙏🏻
11 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Good Prompt Reliable Service.
Good Prompt Reliable Service.
They stock some Products that are hard to find.
David Prince Perth WA
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
iHerb is a great company to order from
iHerb is a great company to order from! Wonderful selection of products, easy ordering and quick delivery. Also very fair prices. Thank you I Herb.
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Shocking
Shocking, waiting nearly a month for an order, cannot get any updates of the status of the delivery 🚚
Was down for delivery today, no sign of it.
I would never order from this company again
I seen your reply there, still no sign of the order, and unable to get any updates from the tracking or your customer service line ???!
This is the "tracker" I've been given, although I assume the response on this platform is also AI which has been infuriating
�2W40912640007346575136372
This was the tracker provided
Order Number :
552445228
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.
We are standing by to help and hope to hear from you soon.
**Updated Response**
Dear Valued Customer,
Unfortunately, that is not a correct order number. You should have received an email from us containing the order number. May you please provide the order number from the email?
We hope to hear from you soon so that we may assist you further.
**Updated Response**
Dear Valued Customer,
Thank you for providing the order number in an updated version of your review. After investigating, it appears that the carrier WnDirect has lost your order.
Accordingly, we have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated your order.
We never want this to happen and apologize on the part of WnDirect. You may be able to contact them directly and file a claim as well.
We hope we have helped and wish you the best of health.
I never received my order
I never received my order. I have contacted this company six times to see whst happened. I have YET to hear back. Horrible customer service.
17 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.
We are standing by to help and hope to hear from you soon.
Fast delivery & easy to order
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Very easy to order from & delivery was…
Very easy to order from & delivery was perfect
23 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Best online health company available
Best online health company available. Great choice of products and the delivery is quicker from USA then it is ordering local. I can highly recommend Iherb.
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Gallbladder enzymes. Methylated B-complex. Vicks.
Reailable products. Fast delivery. Pleasted so far.
25 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
With being new to a gluten free diet I…
With being new to a gluten free diet I looked a a number of sites and found Iherb carried everything I was looking for in one place so placed an order but so far have not prepared anything with the products yet as I just received the items and my schedule has kept me fairly busy adjusting to the new diet.
Thanks
Barb
19 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Just gave Google a positive review
Just gave Google a positive review. Once again, if you need non-perishable food items because you're living in an over processed food world and wish to extend your longevity, iHerb is for you. Easy order, free shipping, fast delivery of items beautifully packaged. Yes!
20 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Gone AI no one home
Well, no customer service anymore.
Almost every time I try to use it I have to create a new password.
This time they had me going in circles with sending a code, so I leave to get the texted code but when I came back, I had to start over and they'd send me a new code and then, you know rinse and repeat.
Tried to contact them but couldn't without logging in....
So, I went elsewhere. Sad, use to love iHerb but then they had customer service.
No more iHerb for me.
24 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for the frustrating experience you have mentioned in your review and would like to know more so that we may assist you. Why do you always have to create a new password for your account?
We would love to know more so that we may help. We hope to hear from you soon and are standing by to help.
easy to use site
easy to use site. Good selection of products. Free and fast shipping
19 June 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
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