A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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very easy to deal with great prices
very easy to book we emailed a few time question answered very quickly and all ways option to phone and talk with no pressure sales.
we have booked 3 cruise's with them know all cheaper than the liner
straight away you get the liners booking ref and iglu booking ref so you can straight away look at you booking on liners site
staff very helpful fingers crossed will use them again
Always great service and very helpful.
Megan provided friendly
Megan provided friendly, efficient and effective help in booking our cruise. Very good weekend availability to answer our calls etc. All very good.
Agent very helpful
Agent was very friendlyband helpful. Booking process was easy and all questions answered.
Really professional service
Offers the complete package, flexibility, professional operators, availability of operators and richness of information
Difficulty getting to talk face to face…
Difficulty getting to talk face to face with a real person. The information about our holday was extremely poor and i was told that was it. Not very helpful at all
Amazing just dealing with different…
Amazing just dealing with different people due to shifts.not their fault.above and beyond so far by all.thank you.
I was impressed by how helpful my…
I was impressed by how helpful my contact Paul was in explaining all details and making the booking process easy
Easy cruise booking
Sam was very friendly, helpful and knowledgeable of the MSC Ship. Sam answered every question very professionally and honest.
Excellent service the agent we booked…
Excellent service the agent we booked with was well informed, helpful, clear and upbeat and cheerful - no complaints whatsoever.
Your advisor was extremely helpful and…
Your advisor was extremely helpful and patient with all my questions and changes. Booking process was very straightforward
This is the third time we have booked…
This is the third time we have booked with Iglu and each time has been very pleasant and answering the questions, always friendly and having a bit of a laugh and stress free booking process.
Website is easy to navigate.
Prices very competitive.
Easy to book and were very knowledable…
Easy to book and were very knowledable on any questions asked. Liked up our 3 separate booking eadily.
Very good on the quality of the cruises…
Very good on the quality of the cruises on there web site for
Great service and knowledgeable staff
Dealing with Iglu Cruises and in particular our agent, Sue was very easy. The guidance, advice and service provided were excellent.
Once the cruise I wanted was highlighted, every aspect of the booking process was handled expertly and professionally by Sue.
This was the first time I have used Iglu to book a cruise. I would definitely use Iglu again.
satisfactory in booking details ,and…
satisfactory in booking details ,and very well explained any query. Very soft spoken ,nice deal.
Very helpful with all my options thank…
Very helpful with all my options thank you for all your help
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