Iglu Cruise Reviews 

84,865
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,599 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing clear guidance, answering every single question thoroughly, and making the entire booking process completely smooth, easy, and stress-free. Travelers consistently appreciate the highly competitive prices and fantastic holiday package deals compared to booking directly with providers elsewhere online. However, some customers also noted frustrating difficulties when attempting to modify existing reservations or dealing with unexpected price increases during the process. A few reviewers felt unsupported and disappointed when trying to resolve operational issues or confirmation changes after completing their initial transaction successfully.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding staff, describing operators as... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing it as a stress-free and straightforward... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting professional operators, sound advice, and... See more

Price

People report positive experiences with price, often noting that quotes are very competitive and cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more

Rated 5 out of 5 stars

Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the... See more

Rated 5 out of 5 stars

This is just a review of the initial booking process. I spoke to a couple of advisors during the initial contacts. Everything was explained clearly and both advisors were professional and courteous. I... See more

Rated 5 out of 5 stars

My wife is disabled and needs a accessible cabin Called lglu cruise to book a cruise to see the northern lights. Spoke to Jamaal who was extremely helpful in getting us the best deal with Cunard on... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(84,865)

17,506 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very easy to deal with great prices

very easy to book we emailed a few time question answered very quickly and all ways option to phone and talk with no pressure sales.
we have booked 3 cruise's with them know all cheaper than the liner
straight away you get the liners booking ref and iglu booking ref so you can straight away look at you booking on liners site
staff very helpful fingers crossed will use them again

2 August 2026
Rated 5 out of 5 stars

This is the third time we have booked…

This is the third time we have booked with Iglu and each time has been very pleasant and answering the questions, always friendly and having a bit of a laugh and stress free booking process.
Website is easy to navigate.
Prices very competitive.

9 August 2026
Rated 5 out of 5 stars

Great service and knowledgeable staff

Dealing with Iglu Cruises and in particular our agent, Sue was very easy. The guidance, advice and service provided were excellent.

Once the cruise I wanted was highlighted, every aspect of the booking process was handled expertly and professionally by Sue.

This was the first time I have used Iglu to book a cruise. I would definitely use Iglu again.

9 August 2026

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