Danielle was really helpful and gave us easy to understand information when trying to choose our cruise and cabins. She didn’t rush us and didn’t put us on hold when we were trying to decide if/what... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Angela and Millie were super helpful…
Angela and Millie were super helpful and answered all my queries, a nice friendly manner without being pushy hence I booked for the first time with iGLU
Thankyou
Your staff Gill & then Amber were…
Your staff Gill & then Amber were extremely helpful.
Professional and very helpful agent…
Professional and very helpful agent called Vicky. Not pushy and listened to our wish list
Molly May was simply excellent A…
Molly May was simply excellent A pleasure to deal with
Gill was excellent
Gill was excellent. Mum could hear her on speaker and was saying 'awe' at how friendly and down to earth she was.
Good price and deal. Fingers crossed the random cabin allocation turns out well now.
Trip of a lifetime for us tks to Gill and her efforts
Janet was really helpful
Janet was really helpful, giving useful insight and no pressure which is why we booked 2 cruises in a week with her.
Excellent customer service and cruise…
Excellent customer service and cruise was the best holiday we’ve ever had.
Kirsty was extremely helpful
Kirsty was extremely helpful when booking on the phone, answered all our questions regarding our disability needs, no pressure yo book.
Knowledgeable assistance
Usual level of assistance ( fourth time used iglu for a cruise booking )
Maddy was very knowledgeable and helped…
Maddy was very knowledgeable and helped giving various options to our enquiry. Nothing was too much trouble.
Seb once again provided excellent…
Seb once again provided excellent customer service and helped make the whole booking process easy and fun.
We had a fantastic experience booking…
We had a fantastic experience booking our cruise through Iglu. Daisy was professional, friendly and incredibly helpful throughout the whole process. She answered all our questions and made everything so easy and straightforward. We received excellent service and now we can’t wait for our cruise! Thank you, Daisy 😊
Claire was brilliant giving us a very…
Claire was brilliant giving us a very efficient and pleasant cruise booking experience. She was a credit to Iglu.
Stuart was very helpul and friendly but…
Stuart was very helpul and friendly but not pushy he got it just right a credit to iglu cruise
We have been booking with Iglu for many…
We have been booking with Iglu for many years and always found everything to be of a very high standard.
Verity was a knowledgeable and lovely…
Verity was a knowledgeable and lovely to speak to, never flustered, I was never rushed, helped me through the booking process, sent confirmation email straight away, thank you.
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