A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the... See more
This is just a review of the initial booking process. I spoke to a couple of advisors during the initial contacts. Everything was explained clearly and both advisors were professional and courteous. I... See more
My wife is disabled and needs a accessible cabin Called lglu cruise to book a cruise to see the northern lights. Spoke to Jamaal who was extremely helpful in getting us the best deal with Cunard on... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
85K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful with all my options thank…
Very helpful with all my options thank you for all your help
9 August 2026
Very helpful telephone staff member…
Very helpful telephone staff member called Verity.
She was polite and a good listener, and I am sure she is an asset to your organization. Well done Verity.
9 August 2026
Agent was excellent and easy to…
Agent was excellent and easy to understand. His knowledge was top notch and he was able to advise and guide us through the booking process.
8 August 2026
Very helpful during the booking process
9 August 2026
First Cruise
Easy to book - representative [Lisa] very helpful and made the whole process easy to understand.
9 August 2026
very helpful and guided us in the right…
very helpful and guided us in the right direction
thank you Joanne
9 August 2026
Birthday cruise
Rather long on hold before speaking to an advisor. Once in conversation the booking process was quick and simple. Was able to get the dates I wanted and the cabin of choice. Thank you Reece
9 August 2026
Ben was very informative and 'knew his…
Ben was very informative and 'knew his stuff'.
Pleasure doing business with him.
Cheers
Lesley
9 August 2026
Jamie was very helpful
1 August 2026
Use them before had no problems…
Use them before had no problems Excellent service answered all our questions thank you
9 August 2026
Easy to find the cruise I was looking…
Easy to find the cruise I was looking for and I was able to choose the dates as well as the flights to suit. The online booking was straightforward and the confirmation documents were e-mailed in minutes.
8 August 2026
Our second booking with Janet
Our second booking with Janet and again she was very helpful explaining the options available to us and what represented the best value for money in our price range.
9 August 2026
The lady I dealt with was professional…
The lady I dealt with was professional and patient as well as really friendly with lots of helpful tips. The whole package put together for us is so helpful and takes the stress out of holidays.
9 August 2026
Another great service from Iglu booking…
Another great service from Iglu booking team who were helpful with Flights,pre cruise accommodation and cruise 👍
9 August 2026
Praise for IGLU telephone rep Janet
Janet the rep was very straightforward and helpful in advising us about the cruise element of our trip .
She didn't rush us and she was very clear.
8 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.