Iglu Cruise Reviews 

84,779
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,599 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing clear guidance, answering every single question thoroughly, and making the entire booking process completely smooth, easy, and stress-free. Travelers consistently appreciate the highly competitive prices and fantastic holiday package deals compared to booking directly with providers elsewhere online. However, some customers also noted frustrating difficulties when attempting to modify existing reservations or dealing with unexpected price increases during the process. A few reviewers felt unsupported and disappointed when trying to resolve operational issues or confirmation changes after completing their initial transaction successfully.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding staff, describing operators as... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing it as a stress-free and straightforward... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting professional operators, sound advice, and... See more

Price

People report positive experiences with price, often noting that quotes are very competitive and cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat de... See more

Rated 5 out of 5 stars

Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the... See more

Rated 5 out of 5 stars

This is just a review of the initial booking process. I spoke to a couple of advisors during the initial contacts. Everything was explained clearly and both advisors were professional and courteous. I... See more

Rated 5 out of 5 stars

My wife is disabled and needs a accessible cabin Called lglu cruise to book a cruise to see the northern lights. Spoke to Jamaal who was extremely helpful in getting us the best deal with Cunard on... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(84,779)

17,436 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely, patient and very helpful

A lovely patient and very helpful gentleman named Alex P helped me with my booking. He was able to answer all my questions, look into the best options to find me the best deal, was happy to repeat details even when I changed the criteria more than once, said he would call me back at a set time and kept his word. He was very clear and professional throughout 🙂. Thank you Alex P.

8 August 2026
Rated 5 out of 5 stars

Knowledge and patience

Spoke with the lovely Janet. Very helpful and helped me find a deal that suited me. Cruising to New York, then Niagra Falls and home. She advised on transfers, flight times, visas, everything.
A star and she needs a pat on the back.
Thankyou.

8 August 2026
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I requested a callback due to a couple of queries, and received it at the alloted time that I had requested.
I spoke with Glen who later called me again to book the cruise. He was very thorough and professional, leaving me in no doubt the booking has been processed correctly.
Again reassured if I see something that wasn't right he's available anytime to rectify the situation.

8 August 2026
Rated 5 out of 5 stars

Had a great chat with Ian who was very…

Had a great chat with Ian who was very informative regarding my enquiry about my caribbean cruise.Received a call back a few hours later and he answered all my queries and we were happy with all the informstion we needed.Now looking forward to a cruise of a lifetime.
George.

8 August 2026
Rated 5 out of 5 stars

Excellent service and process

Can’t wait for to go on cruise we just booked. Booking was easy online. Quote was cheaper than going direct through cruise line. Website was easy to navigate and process was easy to follow. Communication via email was clear and tickets and links came through very fast.

1 August 2026
Rated 3 out of 5 stars

Polite

Polite, friendly and efficient service as expected.

1 August 2026
Iglu Cruise logo

Reply from Iglu Cruise

Thank you for taking the time to share your feedback. We pride ourselves on delivering courteous and efficient service, and we are delighted to hear that this was your experience with us. Thank you for choosing Iglu Cruise and we look forward to welcoming you back in the future.
Kind regards,
Iglu Cruise

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