Iglu Cruise Reviews 

84,715
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, making the booking process smooth and enjoyable. Many people appreciate the excellent customer service, noting that advisors provide clear guidance and personalized assistance, often securing great value and competitive prices. However, some customers noted difficulties reaching support or resolving issues after booking, with reports of unhelpful responses and services not delivered. Additionally, a few people found the website frustrating or encountered unexpected price increases and issues with discounts.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy,... See more

Customer service

Reviewers express satisfaction with customer service, highlighting the helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpful, friendly,... See more

Price

People report positive experiences with pricing, often finding great value and competitive deals. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just booked a cruise through Iglu and it was great. We just had to leave a positive review for the booking agent called Kate who went above and beyond in answering our queries and making the whole... See more

Rated 5 out of 5 stars

Booked online. Straightforward process and good discounts. Have cruised many times before so understood things like cabin/deck location versus cost, so maybe that made it easier. Also I had read the... See more

Rated 5 out of 5 stars

This is just a review of the initial booking process. I spoke to a couple of advisors during the initial contacts. Everything was explained clearly and both advisors were professional and courteous. I... See more

Rated 5 out of 5 stars

Easy phone booking. Luke & Glen answered all our questions and explained everything we needed to know. We like using Iglu because they make you feel important as a customer and do their best to make b... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

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4.8

All reviews

(84,715)

17,379 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledge and patience

Spoke with the lovely Janet. Very helpful and helped me find a deal that suited me. Cruising to New York, then Niagra Falls and home. She advised on transfers, flight times, visas, everything.
A star and she needs a pat on the back.
Thankyou.

8 August 2026
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I requested a callback due to a couple of queries, and received it at the alloted time that I had requested.
I spoke with Glen who later called me again to book the cruise. He was very thorough and professional, leaving me in no doubt the booking has been processed correctly.
Again reassured if I see something that wasn't right he's available anytime to rectify the situation.

8 August 2026
Rated 5 out of 5 stars

Had a great chat with Ian who was very…

Had a great chat with Ian who was very informative regarding my enquiry about my caribbean cruise.Received a call back a few hours later and he answered all my queries and we were happy with all the informstion we needed.Now looking forward to a cruise of a lifetime.
George.

8 August 2026
Rated 5 out of 5 stars

Excellent service and process

Can’t wait for to go on cruise we just booked. Booking was easy online. Quote was cheaper than going direct through cruise line. Website was easy to navigate and process was easy to follow. Communication via email was clear and tickets and links came through very fast.

1 August 2026
Rated 5 out of 5 stars

Very straightforward process.

It was a very straightforward process to book the cruise we wanted. Glen who helped us book was very helpful and knowledgeable about the cruise line we were interested in. First class service throughout.

8 August 2026
Rated 5 out of 5 stars

Once again great service

We have always booked our cruises with Iglu/Planet Cruise and once again on our latest cruise we have booked with them. Kirsty gave us good advice and was most helpful so why would we book with any other company

8 August 2026

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