We've just been lucky enough to book our 3rd cruise with Iglu yesterday and once again received first class service and attention. We dealt with Steven Toward who was so friendly, professional and co... See more
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About Iglu Cruise
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Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Connected to an agent
Connected to an agent, Daisy, almost immediately. Daisy was very helpful, she listened to my requirements and and answered my questions. She made the whole process trouble free and was so easy to talk to.
Jamie was great and explained all to me…
Jamie was great and explained all to me very good asked and couple things and Jamie answered them for me thanks
Our Iglu agent
Our Iglu agent, Kevin, was very helpful and his product knowledge made choosing our cruise and extras very easy. He was able to answer all of our questions and even made suggestions for some more minor points based on his own experiences. We are looking forward to our cruise and would highly recommend Iglu to anyone considering a holiday on a cruise ship.
The young lady was English
The young lady was English. Very polite, and understand. Let us take our time, when answering questions. Great service
Not having booked a cruise before
Not having booked a cruise before, the site was fairly straightforward.
We always find Iglu cruises so good to…
We always find Iglu cruises so good to deal with and everyone so helpful. They are very kind and helpful and nothing too much trouble.
From the moment I first contacted Iglu…
From the moment I first contacted Iglu cruise, the point of contact David was brilliant.
He made the whole experience so easy, David obviously knew his onions, he guided me through the full package, explaining each step.
Joanne was very helpful
Joanne was very helpful, professional and patiently guided us through the different options.
Patient helpful staff
Agent was vey helpful on the phone
Agent was vey helpful on the phone. And sent out the details of the booking to my email with a link to book online. Very easy process
Quick clear and transparent quote then…
Quick clear and transparent quote then beat competition price via Jamie
This is our 11th cruise with iglu and…
This is our 11th cruise with iglu and never had a problem so why look elsewhere
Very efficent and helpful
rihanna helped very much with us…
rihanna helped very much with us changing our booking ,we do you iglu cruises most of the time thanks again for your help
My IGLU Cruise Booking
This booking was - Efficient -Helpful -Professional -and Friendly . Iglu agent Angela Latham very pleasant and informative and best of all she laughed at my occasional Joke
Thoroughly recommend using Iglu when booking a cruise
I was very impressed with Iglu and the advice and recommendation I got when booking my cruise.
The price match was a bonus.
I would thoroughly recommend using Iglu.
The booking process, and Steven who assisted me was very straightforward.
Excellent service
Excellent service, call back on time and all details taken with ease. Great price and adjustment made to suit as at no extra costs. Richard was super helpful in getting us the best deal. Have used before and will continue to book with Iglu again.
Helpful staff on booking side and tried…
Helpful staff on booking side and tried to accommodate all needs
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