I Am The Agent Reviews 

194
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I used this app to sell my property. I was pleasantly surprised. They have multiple services that give you control of some of the annoying parts of selling your home. Will definitely use it again.

Rated 4 out of 5 stars

We have been using I am the Agent for 4 years letting our flat. We have been successful in finding suitable tenants. Our advert seems to have been quite widely circulated and response has come quit... See more

Company replied

Rated 4 out of 5 stars

We use I Am The Agent and it's a great way to advertise widely via one portal and is cost effective. The service from their staff has been quick, efficient and helpful. The one improvement they can... See more

Company replied

Rated 5 out of 5 stars

Easy to set up on line, `for sale` board quickly delivered. Viewings within a few days, 12 in all. 3 viewers wanted to buy, difficult decision but to be fair accepted first firm offer very near as... See more

Company replied

Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Rental Agency

Written by the company

I Am The Agent | Online Estate Agent I Am The Agent is one of the UK's original online estate agents, helping homeowners, landlords, developers, buyers and tenants connect directly for over 17 years. Whether you're selling a home, letting a property or managing a portfolio, we provide nationwide exposure across the UK's leading property portals, fixed-fee pricing and expert support every step of the way. Property owners stay in control of enquiries, viewings and negotiations while benefiting from professional marketing and essential property services. For buyers and tenants, we make property search simpler and more transparent. By connecting you directly with the owner, landlord or developer, you can communicate faster, arrange viewings more easily and get the information you need without unnecessary delays. More control. More transparency. No hidden fees.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(194)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five Star Agents

Although I experienced a few difficulties the first time I used this service the agents online help chat more than made up for it. They were always happy to help with every enquiry I had, even on a Saturday night!!
I received over 23 enquiries within 3 days and have let the property in under a week!
I can highly recommend and will most definitely be using their service again.

10 January 2018
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Maxine,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that we were able to give you the platform to find a tenant in under a week.

The client services team works very hard to give all our clients the best service possible, and it's great to receive such a positive review.

We look forward to helping you again soon.

Kind regards
Client Services Team

Rated 4 out of 5 stars

Fair price for outreach landlord gets, but software/functionality update overdue

Fair price for the outreach you get. The software is a bit clunky and inputting property details may require repeat attempts. Didn't like the property sign they affix to your property, better if you could affix it yourself and reposition/remove at one's discretion.
Applicants can easily respond - perhaps too easily. Increasing number of requests from fellow agents and scammers. The emails are not presented in a user-friendly fashion and functionality of software is very limited. Flow-through from other web sites (RightMove etc) means applicants don't know which property you're contacting them about.
IATA should carefully think about improving the landlord side services/interface as rivals will outcompete them otherwise. For the time being, will do but needs improvement. I've used IATA since, I think, 2015 - that in itself is an endorsement of sorts.

5 December 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Kurt,

Thank you so much for taking the time to review our services.

We do work hard to give all our clients the best customer service possible, and it's great to have your feedback. We are very proud of the relationship we have built with long-standing clients like you, and the client services team is always pleased to have feedback.

Kind regards
Client Services Team

Rated 5 out of 5 stars

A very supportive agent with a rather …

A very supportive agent with a rather long-winded transaction. I would recommend their whole shebang package if you are not able to facilitate viewings and bookings by yourself. Found them very responsive to my queries and very efficient at dealing with other third parties, such as the solicitors. If you want to sell your home commission and hassle free I would recommend them.

30 November 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Martin,

Thank you so much for taking the time to write this super review. We were glad to be able to support you through the transaction.

We do work hard to give our clients the best services possible and so we do appreciate your kind words.

Regards
Kris - Client Services Team

Rated 5 out of 5 stars

I Am The Agent - highly recommended

I Am The Agent is a fast, efficient and high value way to giving your property maximum exposure on the property market, whilst ensuring that you remain in full control of your rental or purchase process. I would never use another estate agent!

30 October 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi David,


Thank you for leaving us such a great review.


We're glad that you enjoyed being the agent and using our services to find the perfect tenants for your property.


Our team works very hard to give all our clients the best customer service possible, and so it's greatly appreciated when we receive such a positive review.


We are here whenever you needs us, day or night!


Kind regards,
Client Services Team

Rated 5 out of 5 stars

Great service

Great service! My advert was displayed on the Rightmove site within a few hours and I had 6 immediate enquiries. Gone within 2 days!

20 October 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Stephen,

Thank you for your super review. Our team works very hard to ensure our clients receive the best service possible, and they are very glad to have your great feedback.

Thank you again for your time in writing up the report, and we hope we can help you again in the future. Spread the word ...

Kind regards
Client Services Team

Rated 5 out of 5 stars

Helpful

Helpful, well informed staff. Very simple listing process. Ads clearly reach the right audience as I had 10 replies in the first day and flat was let within 3 days.... At less than 5% of high street agents prices it's a obvious choice. Recommended.

10 October 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Helen,

Thank you so much for taking the time to review our services.

We are so pleased you let the flat successfully within just three days, and of course saved masses of money in the process.

We do work hard to give all our clients the best customer service possible, and it's great to have your feedback.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Very helpful...great value for money.

We did a great deal of preparation before marketing our property. Good photos and considered description. Then we handed it over to IATA. Our first viewing produced a full asking price offer. We had many inquiries even though the property was 'Under Offer' in less than a week. IATA were always at the end of a phone. An excellent personal service. Very helpful and accommodating. Great value for money and I recommend them highly.

31 August 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Tim,

Thank you so much for taking the time to review our services. We were delighted to help you market your property and find a purchaser so quickly. It is a beautiful apartment.

Our team works very hard to give all our clients the best customer service possible, and so it's greatly appreciated when we receive such a positive review.

We hope we can help you again in the future.

Kind regards
Client Services Team

Rated 5 out of 5 stars

I loved my first experience of letting my flat with I am the Agent

I loved my first experience of letting my property through I am the Agent. The level of help and advice offered was incredible - agents were always available to discuss the different steps to finding good tenants, and I had two excellent agents dedicated to me. This is very unlike dealing with a high-street estate agent which juggles you between their large team, and you have to explain everything from scratch each time you call!

This was a very personalised, intelligent & human service. It also cost a fraction of what I've been paying to estate agents up until now! Thank you so much to Kris, Lynton and the other members of the brilliant team.

13 June 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Clare,

Thank you so much for taking the time to review our services. We were so glad that we were able to help you find your tenant.

Our team works very hard to give all our clients the best customer service possible, and so it's greatly appreciated when we receive such a positive review.

We hope we can help you again in the future.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Returning customer - consistently excellent service

I am a returning customer to 'I am the agent' and they have once again continued been a great estate agent to work with. Fast, value for money & efficient. The partners they work with (EPC rep, photographer I used) are also of the same high standard.

Over the phone they were always extremely helpful and polite. They also offered helpful rental valuation reports when I was unsure what the rental of my property should be.

Overall, the service offers excellent value for money and I would not hesitate to recommend them to anyone looking to either by or sell their property. My property is now let and only took 6 days - and this in part was down to their valuable support.

30 May 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Jeanette,

Thank you so much for taking the time to review our services. We love to hear our returning customers are as pleased the second time around as they were the first time! We were so glad that we were able to help you find your tenant so swiftly.

Our team works very hard to give all our clients the best customer service possible, and so it's greatly appreciated when we receive such a positive review.

We hope we can help you again in the future.

Kind regards
Client Services Team

Rated 5 out of 5 stars

No hesitation in recommending them

We have used them twice now. Both times renting the property successfully. We have found them to be efficient, helpful and knowledgeable. Their web site is easy to use and we have had no trouble getting thro to them on the phone should we wish. No hesitation in recommending them.

3 May 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Thank you so much for taking the time to review our services.

We are really pleased that you have let your property successfully both times you have used our services.

We do work hard to give all our clients the best customer service possible, and it's great to have your feedback.

Kind regards
Client Services Team

Rated 4 out of 5 stars

I'm so pleased with the service that I …

I'm so pleased with the service that I received from IAMTHEAGENT. They were very informativeand willing to help from start to finish. I would certainly and have been recommending then to friends and family! The experience with them is very different from the experience i've received from traditional estate agents which in my opinion is a great thing!

25 April 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Ken and Fiona,

Thank you both very much for a great review.

It's great to know you are recommending us to friends and family, and perhaps we will be able to help them too in the future.

Our client services team works very hard to give all our clients the best customer service possible, and it's lovely to have feedback like yours.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Kris Hannah in particular was extremely …

Kris Hannah in particular was extremely helpful and made the process very easy to manage.

24 April 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Thank you very much for the review Rob. We will pass your recommendation to our staff member.

The whole client services team works very hard to give all our clients the best customer service possible, and its great for them to hear positive feedback.

Kind regards
Client Services Team

Rated 5 out of 5 stars

An Excellent Service

I find the customer service provided by I Am The Agent nothing short of excellent. This is the first online lettings agency I have tried and I firmly intend to keep using them in the future. My one regret is that I didn't start using them years ago. Highly recommended

6 April 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Thank you so much, Anne, for taking the time to review our services.

We are so glad that we were able to find a tenant for you so quickly and easily and we will look forward to working with you again in the future.

Best regards
Client Services Team

Rated 4 out of 5 stars

Good service at a very affordable cost

Compared to the provider that I have used previously iamtheagent were cheaper with a better IT platform and generally better customer service.
I will be using them again for renting if my properties.

24 March 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear David,

It's great to hear that you will use our services again when you are next looking for a tenant. Thanks so much for taking the time to write up the review.

We pride ourselves on our client services and we always wish to ensure our clients receive the best service possible. It's super to receive feedback like this.

We will look forward to helping you again next time.

Kind regards
Client Services Team

Rated 4 out of 5 stars

Great service!

Very pleased with the service received.

15 March 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Davide,

Thank you so much for the great review. It really is much appreciated.

We work very hard to ensure our clients receive the best service possible, and feedback like this is welcome.

Thank you for your time in writing a review for us, and we hope we can help you again in the future.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Fantastic! Superb service offered

My goodness! I am the Agent really is the BEST! I own a flat in London and for two years I used a prestigious but unprofessional Estate Agent (Felicity Lord). It was not a happy experience at all which is why I looked elsewhere. They offered nothing more than I am the agent and I just do not understand how the price can vary so much between the two companies.

I am the Agent charged £400 to do EVERYTHING that I needed:
- Found two wonderful tenants,
- carried out very thorough and professional checks and references,
- wrote a very thorough and professional tenancy agreement,
- Organised an inventory,
- Organised the tenancy deposit scheme and more.
The London Estate Agent charged me well over £7000 for doing the same thing with terrible service and worse tenants.

To discover I am The Agent has been an absolutely amazing experience. They offered a personalised, professional service for a relatively tiny amount. They gave advice and were prompt in replying to my emails and questions . They recommended a fantastic Tenancy Deposit Security Company. I also organised an Inventory through them which again was very professional and well done.

I can hardly believe the difference between a "top" estate agent and "I am the Agent" These guys deserve nothing but success. They work hard for their money and deliver an incredible service.

Thank you "I am the Agent". You've saved me at least £6500 a year and I am so impressed with what you're offering.

2 March 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Jo,

Thank you very much for taking the time to review us on Trustpilot.

As you said IAmTheAgent provide the same level of service as a traditional if not better but at a fraction of the cost.

We are so glad that our platform allowed you to achieve a successful listing and save £6500 in the process.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review and recommendation.

We look forward to helping you again soon.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Professional, prompt and polite.

As a first time house seller it can be daunting but I Am The Agent could not have been more helpful. They guided me every step of the way and were happy to answer all of my questions. They have been extremely prompt in their correspondence with some replies only being a matter of minutes. Incredibly friendly and polite whilst maintaining a professional approach. I would unhesitatingly recommend this firm.

1 March 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Jon,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that our platform allowed you to market and sell your property in a simple and effective manner.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review and recommendation.

We look forward to helping you again in the future.


Best Regards

Client Services Team

Rated 4 out of 5 stars

Want to be your own agent?

We wanted our property and photo''s put on righmove eetc but we wanted to do the viewings ourselves. I am an agent let us know when enquiries were made by text and e-mail. We then contacted the clients only one caused a problem because the person did not have an e-mail and no telephone was taken by the agent so I had no way of contacting the client. I phoned up and told them about this and it was fine after that. We have an offer which we have accepted.

24 February 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Vanessa,

Thank you so much for taking the time to review our services.

We are so glad that the IAmTheAgent platform allowed you to achieve a successful listing.

As you stated, once the client services were alerted of an issue they acted quickly to resolve it.

Our client services team works very hard to give all our clients the best service possible, as such we really appreciate such a positive review.

We hope to help you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 5 out of 5 stars

Excellently service.

Excellent service, rented flat really quickly.

20 February 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Steven,


Thank you so much for taking the time to review our services.

We are so glad that our platform allowed you to achieve a successful listing in a very short space of time.

The client services team works very hard to give all our clients the best customer service possible, as such we take pride in receiving such a positive review.

We look forward to helping you soon.

Best regards
Client Services Team

Rated 5 out of 5 stars

Great service

Really easy to use and very professional. The level of phone and e-mail support is particularly impressive with any queries you have answered very quickly.

19 February 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Zeb,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that our platform allowed you to achieve a successful listing.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review.

We look forward to helping you again.


Best Regards

Client Services Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look