I Am The Agent Reviews 

194
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I used this app to sell my property. I was pleasantly surprised. They have multiple services that give you control of some of the annoying parts of selling your home. Will definitely use it again.

Rated 4 out of 5 stars

We have been using I am the Agent for 4 years letting our flat. We have been successful in finding suitable tenants. Our advert seems to have been quite widely circulated and response has come quit... See more

Company replied

Rated 4 out of 5 stars

We use I Am The Agent and it's a great way to advertise widely via one portal and is cost effective. The service from their staff has been quick, efficient and helpful. The one improvement they can... See more

Company replied

Rated 5 out of 5 stars

Easy to set up on line, `for sale` board quickly delivered. Viewings within a few days, 12 in all. 3 viewers wanted to buy, difficult decision but to be fair accepted first firm offer very near as... See more

Company replied

Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Rental Agency

Written by the company

I Am The Agent | Online Estate Agent I Am The Agent is one of the UK's original online estate agents, helping homeowners, landlords, developers, buyers and tenants connect directly for over 17 years. Whether you're selling a home, letting a property or managing a portfolio, we provide nationwide exposure across the UK's leading property portals, fixed-fee pricing and expert support every step of the way. Property owners stay in control of enquiries, viewings and negotiations while benefiting from professional marketing and essential property services. For buyers and tenants, we make property search simpler and more transparent. By connecting you directly with the owner, landlord or developer, you can communicate faster, arrange viewings more easily and get the information you need without unnecessary delays. More control. More transparency. No hidden fees.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(194)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

A superb service from start to finish! The whole team are excellent to communicate with and exceptionally helpful and friendly. It made the whole process very smooth and we felt supported every step of the way. We loved "being the agent" and couldn't be happier with our new tenants. Will definitely be using "I Am The Agent" again next time and have recommended to all our friends.

25 January 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Emily and Stuart,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that our platform allowed you to market and let your property in a simple and effective manner.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review and recommendation.

We look forward to helping you and any of your friends soon.


Best Regards

Client Services Team

Rated 5 out of 5 stars

2nd sale with this company - can't be beaten on price or service

Iamtheagent realise that you are the best person to show people around your property and put you in control of when people come to view. You can have as much or little support as you want and are always there with any queries. I have sold with them twice now - both times resulting in a property sale in under a week! Why bother with commission based/high street estate agents. You also have the benefit of having your buyers details to keep updated as the sale progresses. Highly recommended!

25 January 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Katie,

Thank you so much for taking the time to review our services.

We are so glad that our services have never failed to meet your expectations thus assisting you on each occasion to sell property in under 7 days.

The client services team works very hard to give all our clients the best customer service possible, as such we take pride when our clients achieve repeat success with their listings.

We thank you again for your positive feedback and look forward to helping you again soon.


Best regards

Client Services Team

Rated 5 out of 5 stars

An excellent alternative to an antiquated system

I Am The Agent offers a great alternative to using an estate agent, which can often lead to frustration and confusion. There is no doubt when using IATA that they are on YOUR side! Dealing directly with the buyer adds clarity to whole procedure.

With an easy-to-use online platform , great customer service and helpful add-ons, I would fully recommend this option. If you have a relatively straight-forward sale you could save thousands and move on really quickly.

11 January 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Shaun,

Thank you taking the time to review us on Trustpilot.

We are so glad that our easy-to-use online platform simplified the process of listing your property thus allowing you to achieve a successful listing.

The client services team works very hard to give all our clients the best service possible, as such we appreciate such positive a feedback.

We hope to help you again soon and thank you again for your support.


Kind regards

Client Services Team

Rated 5 out of 5 stars

Renting out Property

I was astonished at how easy it was to rent out my property with I am the Agent. They offer an extremely professional, straightforward service at an inexpensive price in order to find the right tenant. It was refreshing to personally speak to and meet the tenants who were interested in my property. I also found the staff very helpful and friendly who genuinely wanted to ensure I was happy with the service provided. I would fully recommend I am the Agent, it is a great way to rent out your property professionally.

1 January 2017
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Customer,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that our platform allowed you to market and let your property in a simple and effective manner.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review and recommendation.

We hope to help you again soon and thank you again for your support.


Kind regards
Client Services Team

Rated 5 out of 5 stars

Really good experience. Would defin …

Really good experience. Would definitely recommend. Won't hesitate to use them again.

29 December 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Sanj,

Thank you so much for taking the time to review our services.

The client services team works very hard to give all our clients the best customer service possible, and so we take pride in receiving such positive reviews.

We send you best wishes for 2017 and hope we can help you again soon.

Best regards
Client Services Team

Rated 5 out of 5 stars

Great Company To Work With

We Have Listed Several Properties to let With Great Response Rates.

19 December 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Mr Littlebrook,

Thank you so much for taking the time to review our services.

We are so glad that our platform and services never failed to meet your expectations

The client services team works very hard to maintain the high level customer service we provide to our clients, as such we take pride in receiving such positive reviews.

We wish you a merry Christmas and a prosperous new year.

Best regards
Client Services Team

Rated 5 out of 5 stars

Great service

Everyone in the office was so helpful and the photos taken were great.

16 December 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Julia,

Thank you so much for taking the time to review our services.

Our client services team works very hard to give all our clients the best service possible, as such we really appreciate such a lovely review.

We look forward to helping you again soon and thank you for your support.

Best regards
Client Services Team

Rated 5 out of 5 stars

Great value and gets people round to view!

Excellent value for money for getting onto all the main websites for maximum exposure - had plenty of viewings very quickly - watch out for the cowboys as you're doing you're own vetting - there's plenty out there that aren't serious buyers or just come round to put in a very stupid offer - but on the whole, quality prospects - and it didn't take long to get a committed buyer at a fair price. Requested a For Sale board that arrived promptly and didn't take very long to erect with a spare baton of timber that I had. So, overall, a very cost-effective sale. I'd just like them to consider recycling the For Sale boards - I would have happily have passed it on to another local person who had signed up for their service.

2 December 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Marcus,

Thank you very much for taking the time to review us on Trustpilot.

We are really pleased that the service worked well for you and that you found a buyer at a fair price so quickly.

We hope we can help you again some time in the future.

Our client services team here at I Am the Agent is always glad to receive positive reviews and endeavours to maintain high standards of customer service.

We certainly are looking at options for recycling the For Sale boards.

Thank you so much for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Very efficient and professional

We've used I Am The Agent on several occasions, both for advertising our properties and for referencing, and have been very satisfied with the service level. Their website is easily navigated and their customer service, if you have a query, is fast and efficient.

25 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Susanne,

Thank you so much for taking the time to review our services.

Our client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 3 out of 5 stars

You get what you pay for!

I was very pleased when I found that I could get my properties advertised on the main portals for a very reasonable price. I much preferred using my own time to do the work required to write a decent description upload photos etc. The advert generated lots of enquiries and within a few days we had our new tenant. Even when things went wrong with her checks it was easy to make the advert live again and again after just a couple of days we had a new tenant. You may ask why, if everything was so well I have only given an average score? I have contacted I am the agent 4 times to tell them I do not receive a notification email to say someone has made an enquiry. No one has got back to me and nothing has been done. I also have a property for sale and completely missed one enquiry /potential buyer because I didn't check my account every day. If this issue was sorted I would have recommend them 100%

25 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Giselle,

Thank you very much for taking the time to review us on Trust pilot.

We are glad that our platform allowed your property to receive a high amount of interest as such achieving a successful listing.

We are sorry that you had experienced technical problems of receiving alerts from enquiries. We had the IT team have a look and the have responded with an all clear on that issue.

We have called you on many occasions in an attempt to trouble shoot this issue, however we have been unable to reach you.


We hope this issue is now resolved , please don't hesitate to contact us if you have any other enquires.

We look forward to assisting you in the future.

Best Regards
Client Service

Rated 5 out of 5 stars

Value for money

I have used I am the Agent twice now to find tenants for my flat and it has worked brilliantly, had lots of interest and found great tenants both times.

23 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Olivia,

Thank you very much for taking the time to review us on Trustpilot.

We are really pleased that the service worked well for you and that you have found great tenants on both occasions you have used us. We hope we can help you again next time you are looking for new tenants.

Our client services team here at I Am the Agent is always glad to receive positive reviews and endeavours to maintain high standards of customer service.

Thank you so much for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Brilliant service!

We have used I am the Agent for renting out and selling our property. We have had lots of interest as a result of our flat being so widely seen on the web. Viewing requests came through swiftly. It is very easy to upload information to their site and I like the fact I can log back on to see the viewing requests other than just into my email box. I had to call them with a query and the phone was answered quickly - so all good! A brilliant concept and much cheaper than agency fees!

17 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Kate,

Thank you very much for taking the time to review us on Trustpilot.

We are glad you found the service simple and quick to use and that you had good feedback about your property. The team at I Am the Agent is always glad to receive such a positive review and we will endeavour to maintain our high standards of customer service.

We look forward to helping you again in the future and thank you for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Great Customer service

Would highly recommend. Plenty of inquiries.

Good customer response.

15 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Mike,

Thank you very much for taking the time to review us on Trustpilot.

It's great news that you were pleased with the service and had plenty of enquiries about your property.

Our team here at IAMTHEAGENT really appreciates such a positive review and will endeavour to maintain our high levels of customer service.

We hope we can help you again in the future and thank you for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

letting

simple and quick to use as a service, good feedback!

8 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Hi Mara,

Thank you very much for taking the time to review us on Trustpilot.

We are so pleased you found the service simple and quick to use and that you had good feedback about your property.

Our team here at IAMTHEAGENT really appreciates such a positive review and will endeavour to maintain our high levels of customer service.

We hope we can help you again in the future and thank you for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Brilliant Service

I am the Agent is brilliant. It allows you to advertise your property on major domains like rightmove, primelocation and etc. This is usually not possible if you don't sign up with an estate agent who takes a commission. I am the Agent allows you to do just that with a fraction of the cost. Highly recommended.

7 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear ES,

What a great review! Thank you so much for taking the time to do this.

Our client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 4 out of 5 stars

Worth Using....

Used as a quick try before going down the usual Agent route but didnt need to as it worked a dream in the end. Sold in a short space of time with little fuss....so yes we would use them again.

7 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Nick,

We are so glad your 'quick try' of our services worked so well. We do appreciate that you have taken the time to review us on Trustpilot.

Our client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 5 out of 5 stars

Very thorough and they do exactly what they claim.

I am the Agent are very efficient with their customer service, their product works just as expected and their interface is seriously easy to use! An easy way to gain exposure for your property in the online marketplace!

2 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Edward,

Thank you very much for taking the time to review us on Trustpilot.

The team here at IAMTHEAGENT are glad that you found our platform easy to use and gave your property the level of exposure to all the major online property portals thus allowing you to achieve a successful listing.

The client services team appreciates such a positive review and will endeavor to maintain our high levels of customer service.

We look forward to helping you again soon and thank you for your support.

Best regards
Client Services Team

Rated 4 out of 5 stars

Overall,very pleased with the service.

As per the title....!!!
The flat let very quickly.

Only negative was that the promised 'To Let' board never materialised.

1 November 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Mr Rose,

Thank you very much for taking the time to review us on Trustpilot.

We are glad that by using our service you were able to let your property quickly.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review.

There may have been a misunderstanding , because usually upon registering to our platform the client is asked whether they want a 'to let' board sent out. Our records show none was requested.

We hope to help you again soon and and improve on the service you received from us.

Thank you again for your support.

Best regards

Client Services Team

Rated 5 out of 5 stars

Great service.

I had a rental and it was filled quickly and efficiently.

26 October 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Mo,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that our platform allowed you to market and let your property quickly and efficiently.

The client services team works very hard to give all our clients the best service possible, as such they really appreciate such a positive review.

We hope to help you again soon and thank you again for your support.


Best regards

Client Services Team

Rated 4 out of 5 stars

a really good experience overall

this was a really good experience because it put us totally in charge and we didn't have to pay commission to an estate agent. I never realised how easy it is to sell a house. i don't know why people even need estate agents for this. The negatives were small: they forgot to deliver a 'for sale' sign. Not that bad. I found it hard dealing directly with the purchasers when they were making offers. It would have helped to have a 'go-between' to act as a buffer between us but overall it was a good way to sell a house and i'd definitely recommend it if you want to save money and don't mind 'talking shop'.

19 October 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Tunde,

Thank you for taking the time to review us on Trustpilot.

We are so glad that you achieved a successful Sale of your property and our platform made the process easy to manage.

The client services and IT team work very hard to give all our clients the best service possible, as such we appreciate when our platform assist clients in achieving successful listings.

The IATA Whole Shebang which is the upgrade to the package you used (IATA Essential), offers a more comprehensive support to clients, one notable feature is a personal PA to handle administrative task(offer handling, Buyer vetting) would definitely have resolved any new seller issues you may have faced.


We thank you again for your support and look forward to assisting you in the future.

Kind regards

Client Services Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look