Huntington Reviews 

Transfer from Cadence is a nightmare, I don't have access to my account , cant pay the bill, Customer service transfer my calls to five different peoples and no one knows ,help and tell me why I cant access my account , but they keep saying , I am sorry I understand your frustration .

Absolutely terrible experience with transportation from Cadence to Huntington. Deposits not showing and 4 different agents all different answers as to who what ,why or even how. With most banks closing on the weekend and deposits not showing and no one able to push it through. All over awful experience we have ever had with a bank.

Absolute nightmare!!! Deposited a check that still hasn’t cleared a week later…debit cards didn’t work and over an hour to finally get on the line with someone who I couldn’t understand and they couldn’t understand me…still no resolution

I made the mistake of using this bank for my auto loan. What a nightmare! Customer service is awful. Ive been trying to pay my car note for 3 days. Theres nobody that can help me. No account number has been provided. The "customer service" department is
Absolutely useless. Ive never had a harder time trying to pay a debt. Absolutely terrible customer service. Im about to refinance just so I can get away from this company!

Extremely disappointed with Huntington Bank's customer service. I obtained a certified cashier's check from my account to pay off a vehicle loan, and when the receiving credit union needed the funds verified, Huntington was nearly impossible to reach.

For more than four days, both I and the credit union repeatedly tried to contact Huntington. I spent hours on hold, was transferred multiple times, and had calls disconnected. On one occasion, I was told I was being transferred to someone who could help, only to be sent to a line that said call volume was too high.

This should have been a simple process, but instead it became a frustrating ordeal that delayed my vehicle payoff. As a customer who has maintained significant funds with Huntington, I expected much better service. The lack of responsiveness and poor customer support was unacceptable.

The way that Huntington Bank has handled the purchase of Cadance Bank is any BUT customer freindly. I have moved my account to a new bank that has customer service first. Having to change all account numbers, routing numbers and debit card is crazy. Good bye and I am sure I am not the only one dumping this bank. Been with Bancorpsouth and Candance for 20 years.

Horrific customer service. My wife has tried repeatedly to close her IRA. Calls cut off, they are rude or completely lost on how to help. Perhaps the worse I've ever seen. Still hasn't resolved the issue despite several phone expensive calls as we live abroad.

I opened a HELOC with Huntington as a contingency source of funds. I never used it so it had an available credit balance.

I opened a HELOC with Huntington as a contingency source of funds. I never used it so it had a available credit balance.

The Bank allowed someone in another state to open a business account using my name. This had an LLC I've never heard of appear as a profile in my online and banking app. It appears their intent was to quietly transfer money out of my personal credit line over to their fake business. After investigating further it appears the fraudster didn't have my social or other personal information so my guess is the training and on boarding and opening of new account processing is so erratic that they created this problem with their own incompetence. They couldn't even associate who the real person was that opened the fake business account.

After two months this fake profile still exists in the mobile banking app so I finally just gave up and closed my account.

The interaction with the branch was all over the place with obvious lack of standards and even basic understanding of how to do anything.

The staff in the branch are all very young, and inexperienced.

Fortunately I was not relying on my accounts there for actual day-to-day servicing or this could've been much worse.

This is the first Bank I've ever experienced where I literally don't trust them with my money.

“This has been the worst banking experience I have ever had. Your direct deposit is slower than everyone else. You still haven’t paid me for the promotion I redeemed for opening the account. Your customer service is the worst, they literally put me on hold for 10 minutes and then hung up on me. That experience was horrible and I WILL NOT STOP LEAVING REVIEWS ABOUT THAT EXPERIENCE ON WHATEVER SITE I RUN ACROSS. You don’t have ATM’s outside your building so when the bank closes, I’m out of luck for getting cash.“
Who in the world wants to deal with a bank with those issues when there are SO MANY OTHER BANKS that are way better. I mean honestly, their customer service made me wait and then hung up in my face. STAY AWAY STAY AWAY STAY AWAY. I only signed up for the $400 promotion. I will not be banking with them afterwards EVER AGAIN

Bank is awful. They recently acquired another bank and now you can’t get through on the phone or online to make a mortgage payment. Super disappointing. Also use offshore customer service so not easy to deal with

Your transition from cadence bank is a complete debacle and you’ve cost me money!! What moron was in charge of this?!!! Four accounts I have to shut down now because of your incompetent leadership! Smooth transition my ass!! Am shutting down every account I have with them! STAY AWAY FROM HUNTINGTON BANK!

After reading all the reviews on this bank DO NOT USE MOBILE DEPOSITS. All the reviews that I have read this institution closes accounts for fraud after you use mobile deposit. I am currently dealing with the same issue. Made a mobile deposit and after being told every excuse for 2 weeks but the truth I found out finally they flagged my mobile check for fraud. Was told I have to go to a branch 35 miles away to prove myself. Apparently everyone that deposits mobile checks is fraudulently doing it according to this bank. Maybe this poorly ran bank should not offer mobile deposits if they are going to flag everyone when they use it. Just playing the waiting game now for the account to close and received the documents I requested for the reasoning of the frozen account so my attorney can do their job. I recommend recording all encounters with this bank as well so you have proof that the give customers improper and misleading information.

I deposited a large check into my account at Huntington Bank. I received an email they were putting a hold on the check, but instead they withdrew the money from my account. After many calls, they will not tell me where the money is. They have still not put the money back in my account and just place it on hold until it clears. Time to find a new bank.

The changes you made with both online and phone in absolutely sucks, you just turned something great into a terrible experience, enough to where I might change banks.....thanks for nothing

Willing to take money from remote clients but impossible to withdraw. And then conveniently also impossible to reach - I am not on hour 3 of trying to get a human on the phone. Good promos, apparently, but NOT WORTH THE FRUSTRATION.

Been with Huntington for many years, since the TCF merge. We have $200K with this bank. We opened a Fidelity investment account. Went through the process to verify the Fidelity account, micro deposits were sent to Fidelity, micro deposits were confirmed on the Huntington site, Huntington said we were good to go. Tried a test transfer to Fidelity of $1K from checking on a Thursday. The following Monday, received an email from Huntington saying they stopped the transfer and suspended all access to the Fidelity account. They also locked us out of all online banking, without notifying us. We called customer service and they said you have to visit a branch. We visited the branch and spoke with our usual branch manager. He called the higher ups to get our Fidelity access reinstated and our online banking reinstated. They told him our online banking will be suspended for 30-days. We are in limbo at this point. We are not waiting 30-days. I told the branch manager if this is not corrected, we will withdraw all of our funds and move to another bank. Huntington is costing us money by delaying the transfer to an investment account.

My account was hacked on june 1. I did everything I was supposed to and yet they still have not put my money back. It is blatantly obvious that my account was hacked they are telling me that it will take up to 10 days to gety money back and they are talking business days. I am a severely disabled senior and they stole my check the day it went into the bank. I just got off the phone with them and the supervisor told me since I have called everyday my dispute will take longer. I asked if she meant I pissed them off so they will push it back and she said'yeah, something like that".
Wow, that is ridiculous. Take my advice and don't entrust your money with them. If someone hacks you they have and will use 10 days to refund your money no matter what the evidence is

I opened a Huntington Bank account online and changed my direct deposit to the new account. As soon as my paycheck was deposited, I was locked out of the account without any warning or explanation.

When I called customer service, I was told the account was “under review,” but no one could tell me why, how long the review would take, or what I needed to do to resolve it. I requested a supervisor and spent over 30 minutes on hold without receiving any meaningful assistance.

The only solution Huntington offered was for me to visit a branch. The problem is that the nearest branch is approximately 5 hours from my home. I find it unreasonable that Huntington allows customers to open accounts online, accepts direct deposits, and then requires an in-person visit without offering any alternative way to verify identity or regain access to funds.

At the time of this review, my payroll funds are still inaccessible, and I have received no clear explanation, timeline, or resolution. My experience has been extremely frustrating due to the lack of communication and customer support.

I would give zero stars if possible. I should have known better than to open an account with a bank without checking Trustpilot first.

If you are smart enough to have checked Trustpilot before opening an account and see my review..........DONT OPEN AN ACCOUNT IT WILL BE THE BIGGEST MISTAKE YOU EVER MAKE.

I opened an account for my social security payments because they were offering a bonus. As soon as I received my first payment and tried to transfer funds my account was locked and I was never able to access my money. They have no way to fix this unless you go to a branch.....and there are none within hours of my home. So I was screwed.

Fortunately I am not desperate for the funds. But imagine if like many seniors I live month to month depending on my SS benefits to pay for food and rent?????? Insanity. Disgusting. How the banking authorities where they are headquartered give license to such a bank is mind boggling.

When I told their various staff how outrageous this is all they can do is say yeah. How can anyone working for this bank look themselves in the mirror before they go to work??????

Spoke with a female on the Voice Rewards Credit card specialist 800 340 4165.. now it's a priveledge for them to hold my money and Credit. My Credit card summary disappeared from my app. It was as if 2 ships passed in the night. She didn't answer questions. She was vague and passive aggressive. But yet demanding.. June 5th 730am.. Previously Demetrious on same line educated me on why/how my credit card keeps getting breached with fraud charges. This lady today.. should reconsider her career choice.. and should not be in customer service.