Today I spoke with Anna, who was simply excellent. As a standalone HR professional, sometimes you need someone with the expertise to sense-check your thinking, challenge your perspective and he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia explained everything, she was really informative, helpful and professional. Throughout our calls, she asked if we understood everything and if we had any further questions. We didn't feel at a... See more
Company replied
a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again t... See more
Company replied
Absolutely zero complaints when using the CIPD Inform advice line. I can always get through really quickly and always makes my job in HR feel less alien when I speak to an actual human on the other en... See more
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Company details
- Human Resource Consulting
- Business Management Consultant
- Employment Consultant
- Information Service
- Library
Written by the company
HR‐inform is your one‐stop shop for employment law guidance, HR best practice, industry news and useful tools at every point in the employee journey.
Contact info
Blackfriars Road 240, SE1 8NW, London, United Kingdom
- 08002315199
- clientexperience@hr-inform.co.uk
- www.hr-inform.co.uk
4.8
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Good advice
Good to talk through a complex scenario in detail and explore options for resolution.
15 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for taking the time to leave a review Rich! Knowing our clients are happy with our service is so rewarding for all of us here at CIPD HR-inform!
Advice and options given with…
Advice and options given with confidence.
14 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback Bev! We're so glad that you had a great experience using our advice line service!
Great advice Mobola!
Thanks so much Mobola for giving me peace of mind by listening to my current case and offering very clear guidance in terms of way forward.
It’s always helpful to talk through situations and realise the areas to look out for.
Thank you!!
14 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you Nina! What a glowing review of our very own Mobola's service via the advice line! We're so happy to hear about your experience!
As a HR professional
As a HR professional, I sometimes need a second opinion or ‘sense-check’ that I’ve considered everything relating to complex cases. I spoke with Mobola Imafido today who helped me with assessing business risk in a particularly difficult case. Mobola was calm, measured and professional in her approach which gave clarity and assurance. I would recommend the service for professionals who would need a second opinion or reassurance that all areas of employment law and processes have been considered in context with their case.
11 April 2025
Unprompted review
Reply from CIPD HR-inform
Tamara, thank you so much for your wonderful review. It's music to our ears and we're so pleased that Mobola has been credited for the level of service she consistently provides! :)
Excellent practical advice provided by…
Excellent practical advice provided by Farouk, in a friendly manner.
10 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback. We appreciate your lovely review. If you need us, please contact our Client Experience Team on 0800 231 5199.
CIPD-Inform
Really good intro to the new system. Very useful site. Love the legislation tracker, super useful. CIPD team are all very helpful.
10 April 2025
Unprompted review
Reply from CIPD HR-inform
Wow, thank you! We’re so glad you had a positive experience.
Extremely helpful advice for a complex query
Laura Windsor was extremely helpful with a complex query. Whilst the individual didn't feel she was able to answer the query immediately due to the complex situation, she confirmed she would discuss it with a colleague and get back to me and she ensured she called me back the same day to confirm the advice.
9 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team takes great pride in providing top-notch service, and your feedback motivates us to keep raising the bar. We look forward to serving you again soon!
Reply from CIPD HR-inform
Wow, thank you! We’re so glad you had a positive experience.
Really helpful
Really helpful, straight forward advice and a supportive ear!
8 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback. We appreciate your lovely review. If you need us, please contact our Client Experience Team on 0800 231 5199.
Great support and advice
I was really grateful for Laura's advice on a HR query I had. Laura advised me of the best way to proceed, which made me feel much more confident in moving forward with the issue.
Great service and really glad we have this support.
7 April 2025
Unprompted review
Reply from CIPD HR-inform
The team here at Croner-i appreciates your kind review. We strive to give clients no less than the best!
HR Inform - Excellent demonstration
Excellent demonstration by Darrel Mills. Knew the product really well, answered my questions and was really efficient in every he did.
A really nice and friendly guy, an asset to your team.
7 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team takes great pride in providing top-notch service, and your feedback motivates us to keep raising the bar. We look forward to serving you again soon!
Pragmatic, clear advice
Laura provided some very clear and pragmatic advice on a tricky situation regarding a change of contractual terms. It's always refreshing when someone can balance solid legal advice in the context of business need.
7 April 2025
Unprompted review
Reply from CIPD HR-inform
Your review made our day! It’s fantastic to hear that you had such a positive experience with our product/service. We strive to exceed our customers’ expectations, and we’re thrilled that we hit the mark for you. Thanks for sharing your feedback and for being a valued customer!
I had a really positive experience…
I had a really positive experience following my meeting with a CIPD Reform consultant. They were incredibly knowledgeable, clear, and easy to follow throughout the discussion. The guidance provided was both practical and relevant, making what can often be a complex area feel much more manageable.
I’d definitely recommend their services to anyone looking for expert, straightforward HR support.
3 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you. If you need us, please contact our Client Experience Team on 0800 231 5199.
Farouk is a star
Farouk is a star, very pleased with his support. Very knowledgeable and clear employment law advice. Thanks Farouk:-)
3 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you so much for your great review. Your words are much appreciated, and we will continue providing our customers excellent service.
Rene is always great
Rene is always great. He is patient and explains legislation thoroughly especially the new Neonatal Care Leave.
3 April 2025
Unprompted review
Reply from CIPD HR-inform
We appreciate your kind words! Thanks for choosing us.
Great customer service
Arooj was really helpful, resolved my issue promptly and efficiently.
3 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback. We appreciate your lovely review. If you need us, please contact our Client Experience Team on 0800 231 5199.
Great help from Neil at Croner-i
Neil answered the call really quickly, and gave clear and helpful advice.
2 April 2025
Unprompted review
Reply from CIPD HR-inform
We’re so glad you loved it! Thanks for taking the time to share your feedback.
Very helpful
As always - friendly, professional and respond in good time. Thank you Moomna!
1 April 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team takes great pride in providing top-notch service, and your feedback motivates us to keep raising the bar. We look forward to serving you again soon!
Helpful and informative onboarding…
Helpful and informative onboarding session with Abbey Cosh
1 April 2025
Unprompted review
Reply from CIPD HR-inform
Your review made our day! It’s fantastic to hear that you had such a positive experience with our product/service. We strive to exceed our customers’ expectations, and we’re thrilled that we hit the mark for you. Thanks for sharing your feedback and for being a valued customer!
Contacted support using the Live Chat
Contacted support using the Live Chat. They were very helpful and resolved the problem within minutes.
1 April 2025
Unprompted review
Reply from CIPD HR-inform
Reviews like this are highly appreciated. We are so glad you have had such a pleasant experience working with us. We take pride in giving our clients the absolute best! Thank you for choosing Croner-i.
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