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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, often highlighting their ability to provide clear and concise advice. The customer service is frequently described as excellent, with many appreciating the quick responses and the supportive approach of the team. People find the overall service brilliant, noting the efficiency and ease of their interactions. The user experience with the platform is also highly regarded, with many finding it easy to navigate and full of useful resources. The website is considered excellent, offering valuable guidance and support. However, a small portion of people felt dissatisfied with the company's operations, advising caution to others considering their services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Service

Clients share positive opinions on service. Many reviewers highlight the fantastic and brilliant service,... See more

User experience

People report positive experiences with user experience. Customers praise the helpful and knowledgeable staff... See more

Website

Users describe positive interactions with the website. Customers find the platform easy to navigate and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amelia explained everything, she was really informative, helpful and professional. Throughout our calls, she asked if we understood everything and if we had any further questions. We didn't feel at a... See more

Company replied

Rated 5 out of 5 stars

a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again t... See more

Company replied

Rated 5 out of 5 stars

Absolutely zero complaints when using the CIPD Inform advice line. I can always get through really quickly and always makes my job in HR feel less alien when I speak to an actual human on the other en... See more

Company replied

Rated 5 out of 5 stars

I've been working with HR Inform for a long time, although I hadn’t been in touch for a while. Today, I spoke with Mobola Imafidon about a complex situation that had even escalated to legal advice p... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business Management Consultant
  3. Employment Consultant
  4. Information Service
  5. Library

Written by the company

HR‐inform is your one‐stop shop for employment law guidance, HR best practice, industry news and useful tools at every point in the employee journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

Automatic renewal

The platform is easy to find your way around and very informative.

Ensure when you sign up for a two year contract that you note that this contract automatically renews so you have to give thirty days notice.

27 April 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hello Rose-Marie,

Thank you for your review, it is great to hear that you found the platform easy to navigate and very informative.

Thanks, David.

Rated 5 out of 5 stars

A solid onboarding to HR Inform

I’d already had an initial overview of HR Inform during a demo a few weeks ago. The onboarding session with Ellie Sawrey was extremely helpful, not only in showing me how to navigate the key areas of the platform, but also in giving me the opportunity to explore the more detailed and essential features. Ellie took the time to clearly explain and demonstrate the platform’s capabilities, which I really appreciated.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Sawrey was professional

Ellie Sawrey was friendly, knowledgeable and professional when she delivered my onboarding session. She was patient when I asked questions and took time to make sure that I understood each section. She followed up with an email after the session had finished, with all the information she said she would send. Really helpful.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic start

Ashleigh has been very helpful in the set up process and has assisted with our onboarding process.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

I've found the Croner-I team to be friendly and helpful, no complaints so far.

24 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Guy, thank you for your 5-star feedback.

It is great to hear that the team have been friendly and helpful during your recent your recent calls.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Introduction call with Ellie Sawrey

We had an introduction call with Ellie Sawrey and she was super helpful. She showed us exactly what we were looking for and has made us feel confident in searching around the HR Inform site.
Thanks Ellie!

24 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Chloe, thank you for your 5-star feedback.

It is great to hear that Ellie was super helpful during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Continued Support and Guidance

A huge thank you to Adam Nutting for his continued assistance with an ongoing issue. He was extremely knowledgeable, supportive and I really don’t know what I would have done without him.
He was always there to listen and discuss different options whilst highlighting and addressing any issues/concerns. He was very empathetic and helped to give me the confidence I needed. I am truly grateful for his support and guidance.
He is an asset to the HR-inform Team.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding Review

I had an online onboarding meeting with Ellie Sawrey and she was excellent at demonstrating the features of the HR Inform and Health and Safety platform. She was able to answer all the questions I had and had some great top tips to help use it. Thank you Ellie for your time and knowledge.

17 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi, thank you for your 5-star feedback.

It is great to hear that Ellie was excellent and knowledgeable, during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

CIPD HR-Inform

CIPD HR-Inform platform demo with Amelia Goode. Amelia was efficient, her communication style was friendly and easy to understand. Amelia was able to answer all of my questions and offered continuous support.

13 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Maria, thank you for your 5-star feedback.

It is great to hear that Amelia was efficient and friendly during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Ellie Sawrey delivers great customer service

Ellie Sawrey showed me around the CIPD HR-inform Pro version and explained all of the features. Ellie is very knowledgeable about the platform and answered all of my questions. Great customer service and a friendly approach. Thanks Ellie!

3 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Helen, thank you for your 5-star feedback.

It is great to hear that Ellie was knowledgeable, ensuring to provide great customer service during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Startup with Ben & Ashleigh on CIPD…

Startup with Ben & Ashleigh on CIPD HR-Inform so far has been flawless, informative with great friendly communication. Looking forward to using the many tools they demonstrated and having easy access to so much information.

2 February 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Sharon, thank you for taking the time to leave us a review.

It is great to hear that Ben and Ashleigh have provided you with a helpful and thorough service during your onboarding. Please do not hesitate to reach out if you require any further support.

Thanks, CIPDHR-Inform

Rated 5 out of 5 stars

Ellie was excellent

Ellie was excellent, very patient and knowledgeable

22 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Caroline, thank you for your 5-star feedback.

It is great to hear that Ellie was excellent, very patient and knowledgeable, during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

superb experience to buy this product.

a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again that may not have been clear. Contract and pricing structure very smooth to deal with and setting up was equally as good and very professional.

23 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Shaun, thank you for your 5-star review.

We are thrilled to learn we have provided you with a superb service. Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

Ellie was super helpful!

Ellie was super helpful! She took the time to give a detailed demonstration and also tailored it to be as useful and specific to me as possible.

21 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Bebee, thank you for your 5-star feedback.

It is great to hear that Ellie was super helpful, during your recent onboarding call.

Please do not hesitate to reach out if you require any further support.

Thanks, CIPD HR-inform

Rated 5 out of 5 stars

I had a great conversation this…

I had a great conversation this afternoon with Emma. Extremely clear, concise, informative and supportive advice. She couldn't do more to help and no question was too tricky for her to answer. Fantastic service, as always!

19 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi thank you for your 5-star review. We are thrilled that Emma provided you with a clear, concise and informative service. Please do not hesitate to reach out if you require any further support.

Thanks, CIPDHR-Inform

Rated 5 out of 5 stars

CIPD are always super helpful and…

CIPD are always super helpful and thorough with their advice, talking through each element of the query and steps to take moving forward. Emma was especially supportive this morning!

19 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Hannah, thank you for your 5-star review.

We are thrilled that Emma provided you with a helpful and thorough service. Please do not hesitate to reach out if you require any further support.

Thanks, CIPDHR-Inform

Rated 5 out of 5 stars

Responsive and friendly

The call received from Ashleigh Wallace, Activation Specialist @ Croner-i/HR-Inform was clear, efficient and friendly.

19 January 2026
Unprompted review
CIPD HR-inform logo

Reply from CIPD HR-inform

Hi Natasha, thank you for your 5-star review.

We are thrilled that Ashleigh has provided you with a clear, efficient and friendly service. Please do not hesitate to reach out if you require any further support.

Thanks, CIPDHR-Inform

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