Howdens Reviews 80,236

Quick service. Came and measured up for kitchen had plan within a day.
Checked everything and placed the order. Kitchen arrived a week later.
Super service and great price.

Worst customer service I have ever experienced. Had my kitchen for nearly 1 year now and in this time I have sent countless emails to 3 different addresses and have been constantly ignored. God forbid there was an issue with my kitchen as I have zero faith it would ever get resolved. All I want is for the under cabinet lights to be delivered & extra parts to be collected and refunded. Will this ever happen? I will continue emailing until this happens...

Howdens Trentham, great service every time. Can’t fault the staff they go above and beyond every time to make your experience 10/10. Run by great management which always helps in a business like this. Thank you for everything you’ve done for us

Our kitchen designer, Bob has been absolutely outstanding, nothing has been too much trouble (despite changing our minds several times), he has been professional and personable from start to finish. Would and have already recommended. Thank you

Great. Team of staff very helpful and polite. A good knowledge of stock and very efficient. Good quality items and wharehouse man who showed care about produt and customer.
Thank you Howdens another project finished because you were there for us

Always helpful and staff are very knowledgeable within the business and product information

From setting up my account to placing my order to getting my order delivered was handled great by good profesional staff
Great staff great products well pleased

I have never given anyone a 1 star review before but my experience with the designer at howdens left me feeling so small and silly because of how I was spoken to and made to feel when explaining what I wanted for MY kitchen. I have never been made to feel so uncomfortable in my own home.
When we visited the minworth branch at the very start of our kitchen journey we walked in and all eyes looked down, no one acknowledged us, it felt very awkward to ask for help . I should have known then this wasn’t going to be the place to help me. After asking for help the designer came over and was abrupt, we asked for a design appointment and the first thing said, ‘well where do you live’. That was before any hello’s or friendly acknowledgment.
Anyway the design appointment was booked but I had an uneasy feeling about the designer, she wasn’t friendly and I felt there was some unconscious bias at play. Maybe she thought we were time wasters … however I thought ‘when she sees the house and knows the budget £20 - £22k’ she will change her tune , how wrong was I.
The day of design appointment she came swanning into my house and instantly declared ‘oooh what a compact kitchen’ not in just an observational way but in a judgemental way with an unfriendly tone. The tone was off from the start.
I started talking through the small list of non negotiables for this new kitchen but explained for everything else I’m no expert and would absolutely welcome her expertise to maximise the space .
My first non negotiable : I started by saying ‘I would have loved a small island… ‘ she abruptly cut me off mid sentence and again very abruptly said ‘well you ain’t getting one in here’ . ‘Yes I know’ I said ‘i was about to say, so I want a peninsula’. The next thing she scoffed was ‘well just keep your table’ . Erm no I don’t want a table thanks. She then went on to say in again quite a judgemental tone ‘so your having laminate then’ again, ‘no’ I said I’m having quartz . Well you would have thought I’d asked for something so ridiculous at the prospect of a quartz worktop on a peninsula. She instantly said ‘well you can’t have that it’s too heavy’. Told her I had a prior design and quote with a peninsula with quartz with no issues. She proceeded to tell me they had lied to me and started talking badly about the company, which was in my opinion unprofessional.
Non negotiable 2: I just wanted a range cooker , it was genuinely met with an eye roll and I have no idea why . She must hate them . We like them and want one.
Non negotiable 3: we want the utility area off the kitchen to feel like the kitchen so we would like stackable washer / dryer and a little cupboard or something to help it feel like it’s an extension of the kitchen. The only thing she said after turning her nose up at the utility (it was a mess tbf). But the only thing she said about the Utility was ‘but where will your bin go’ ‘that was really the least of my worries given it’s a plastic £30 bin’ surely as a designer she could accommodate a BIN and not let it impact designing something for my utility.
Then we went back to the peninsula. I said given it’s a non negotiable and you’re saying we can’t have quartz what can we do. She had changed her tune and said ‘oh you can’ as if the prior conversation hadn’t happened. 😂
The we got onto some order questions . How quick would you need this kitchen. Not thinking and baring in mind she knew we were finalising fitters she said ‘next week then’. I was met with sarcasm at every opportunity. I suffer with anxiety especially when I’m doing things that are not familiar to me. Deaigning and arranging a kitchen is not familiar to me!
Next the design appointment , can you come in Saturday on x date . ‘ yes yes I can’ I said. She turned round and said ‘so you can do 8am then with a smirk on her face as if I’d recoil in horror at the suggestion’ why just why could this designer not communicate in a sensible manner. It was tiresome!
When I tell you every question this I was asked, my response was met with abrupt sarcasm l, it wasn’t funny banter it was abrupt and made me feel extremely uncomfortable. Iv been so self conscious at subsequent appointments for fear I’m asking for something absolutely ridiculous or I’ll be met with judgement .
Finally the first pics of the design came through and to add insult to injury it was an exact replica of my own kitchen we are getting rid off. If everything prior hadn’t this was the icing on the cake and sealed the deal .
Needless to say Iv spent my £20k elsewhere (and it’s not wickes) with a fantastic designer who gave us everything we wanted and more making me feel relaxed and comfortable.
Maybe some customer service or unconscious bias type training may be beneficial for Minworth designers. I would be amazed if it’s just me that experienced this , unless my face just didn’t fit.

The staff are always friendly, helpful,and knowledgeable. I have Howdens Insurance several times for different types of insurance and can't fault them especially Rebecca and Amanda in their Newton Abbot branch.

Excellent service from start to finish.
Ordered wardrobes with clear design. Goods delivered reliably and on time. No damage whatsoever. Well done Howdens!

Not the best a Howdens kitchen was purchased before moved into the property. Poorly quality and the La Mona built in Microwave in the kitchen caught fire from the inside when using causing serious concerns. Contact a local Howdens who state there not responsible for a faulty microwave even though purchased through them.

Always friendly & willing to help

The Team at Howdens nelson are great to deal with any problems get sorted quickly if you are a tradesman like myself that's a good thing a very well Managed branch

Always a great service

Friendly staff.

Have used Howdens over the years for various projects and would highly recommend the Pontefract branch every one always go the extra mile, nothing too much trouble from Sam the trade rep,Paul and the guys on the counter to the lads in the warehouse. Excellent service, thanks guys