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Howdens Reviews 80,389

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently described as superb, with many highlighting the efficiency and ease of the entire process from design to completion. Reviewers are particularly impressed with the high quality of the products, including cabinets, worktops, and appliances, often exceeding their expectations. Customer service is consistently highlighted as excellent, with people appreciating the professional, responsive, and genuinely helpful approach of the team. However, some customers experienced issues with product quality, reporting damaged or missing items and an inconsistent finish on doors. A few other people also felt that customer service was poor after payment, with some designers being described as abrupt, sarcastic, and unhelpful, leading to uncomfortable experiences. There were also instances where design expertise was questioned, with pipework left exposed and a lack of responsibility taken for design flaws.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the friendly, efficient, and excellent... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the kitchens, doors, and... See more

Customer service

Customers had positive experiences with customer service, with many describing it as great, exceptional, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of kitchens,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to get a kitchen from Howdens and they sent rob from Accrington branch to do a measure and design. Very polite and experienced guy who sat us down and ran through our design. Aways there on p... See more

Company replied

Rated 5 out of 5 stars

I returned to Howden’s after moving home and needed my kitchen replacing. Shaun listened to what I required and made suggestions when I was unsure of different aspects. Wouldn’t have a kitc... See more

Company replied

Rated 5 out of 5 stars

We have recently renovated the office,utility room & Kitchen. Howdens Berwick was definitely the go to place. The whole process from start to finish was made super simple and straightforward. Sasha... See more

Company replied

Rated 5 out of 5 stars

Fantastic product and service from start to finish. From the design stage all the way through to the final day of the installation we were able to make amendments and changes quickly without any issue... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Cabinet door issue resolved

After a problem with an order at Sheffield, replacement items were sent to Dewsbury fir collection.
Items didn't arrive, but Dave managed to order another set and they came in later.
Dave has been so helpful, going above expectations to resolve this issue, rather than just sending me back to Sheffield.
Well-done Dave, a true gent and asset to the branch. FRAN

2 June 2026
Unprompted review
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Reply from Howdens

Hello Mr Summers, Thanks for reviewing our Howdens - Dewsbury depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Visited the kirkstall store today as…

Visited the kirkstall store today as needed some new doors. Spoke with Callum and he answered every question I had and left nothing unanswered. We looked at multiple options and I left a very happy customer. Thanks again Callum.

2 June 2026
Unprompted review
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Reply from Howdens

Hello Nicola Dixon, Thanks for leaving this 5 star review for the Howdens - Leeds Kirkstall depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Another exciting visit to Howdens


Another exciting visit to Howdens
Great service and all the staff very enthusiastic about great new products and offers

12 May 2026
Howdens logo

Reply from Howdens

Hello Mr Hawkins,

Thank you for your kind words and for taking the time to share your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Paris is an incredible help. Thank you.

2 June 2026
Unprompted review
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Reply from Howdens

Hello Joe, Thank you for sharing your experience with us. Have a great day, Alexandra

Rated 5 out of 5 stars

Great experience designing the kitchen…

Great experience designing the kitchen with help from Gaby. They come to your house and do all the measuring and help you work out your dream kitchen.

1 June 2026
Unprompted review
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Reply from Howdens

Hello Jade, I am sure the team will be pleased to read your kind words! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Brilliant

We had Kevin out to design our kitchen for us he listen to our needs and was very good with his design and ideas.
The end result was Brilliant from start to finish. Highly recommend Howdens for price and quality.
Kevin also kept in touch with us to see how things were going along with the project overall a great experience .

25 May 2026
Unprompted review
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Reply from Howdens

Hello Andrew,

Thank you for sharing your positive experience with us. Have a great day, Alexandra

Rated 5 out of 5 stars

Always great customer service and kept…

Always great customer service and kept informed about all offers and was able to get what I needed of off the shelf

1 June 2026
Howdens logo

Reply from Howdens

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Thirsk branch…second to none

I’ve used the Thirsk Branch for several years now and they’re second to none when it comes to design and customer service. As with any job you get the odd hiccup and I’m pleased to say that Danny and his team go above and beyond to help rectify any situation no matter how big or small. I won’t use any other branch, Garv and Gavin the front of house counter staff have been in the game for years and are very knowledgeable and confident in the products they sell. And when it comes to design I can’t thank Jordan enough for all the work she does…. Her designs SELL, It’s very clear this woman has an eye for design and is passionate for what she does. Thanks

13 May 2026
Unprompted review
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Reply from Howdens

Hello Ross Hovvels, Thank you for the positive review, that is great to hear! Have a lovely day! Many Thanks, Alexandra

Rated 5 out of 5 stars

First class customer service

Prompt response when I made my first contact. Heather came to the house at a time convenient for us and was very knowledgeable and fully listened to our wish list and planned it perfectly. We chose a colour and Heather suggested we mix it up and have oak units on the top cupboards and we love it there are quite a lot of cupboards and all green would on reflection have been a bit much. Everyone who has seen the kitchen has commented on how fabulous the colour way is and we would not have thought about that.
I would recommend Howdens to anyone thinking of getting a new kitchen after such a positive experience.

26 February 2026
Unprompted review
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Reply from Howdens

Hello jane Kaylow, Thank you for taking the time to write such a great review. All the best, Alexandra

Rated 5 out of 5 stars

The staff at Howdens were so helpful…

The staff at Howdens were so helpful with helping me to design my kitchen. The manager Ben and designer Gabrielle strived to ensure my experience was easy and insightful. Would recommend Howdens at Kirkstall to everyone

2 June 2026
Unprompted review
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Reply from Howdens

Hello Bailey Morland, Thank you for leaving this 5* rating. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

The manager Ben is a legend

The manager Ben is a legend always happy to help out and makes the hole process feel easy and stress free.
Gabrielle designs amazing kitchens and bedrooms. Definitely recommend

1 June 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello David,

Thank you for your kind words and recommendation.
Best wishes, Alexandra

Rated 5 out of 5 stars

Helpful Staff

Staff were helpful and found product I needed.

27 May 2026
Howdens logo

Reply from Howdens

Hello SJB,

Thank you for your kind review.

Best wishes, Alexandra

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