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Howdens Reviews 80,202

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 9,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often highlighting their willingness to go above and beyond. The service provided is frequently described as excellent from start to finish, with many appreciating the smooth process and the high quality of the products, including kitchens and various units. However, some customers were dissatisfied with specific issues such as incorrect product supply, design flaws leading to fitting problems, and appliances not meeting expectations or being unusable. A few other people also felt that the customer service was poor in certain instances, citing unhelpful staff or a lack of follow-up on promised replacements.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very happy with the kitchen, praising the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the s... See more

Company replied

Rated 5 out of 5 stars

First experience using Howdens! I used the Bridgwater branch. All the staff were helpful throughout. I tweaked the design resulting in changing several Items without issue. Delivery was a little cha... See more

Company replied

Rated 5 out of 5 stars

Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more

Company replied

Rated 5 out of 5 stars

Worked with Becky Hutton on the kitchen design – and she was amazing. Full design of 3 options, printed A3 in colour for us to take home to visualise in the room. Finalise design price was at expe... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Ordered wardrobes with clear design. Goods delivered reliably and on time. No damage whatsoever. Well done Howdens!

22 May 2026
Howdens logo

Reply from Howdens

Hello Mr John Usher,

Thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 1 out of 5 stars

Not the best a Howdens kitchen was…

Not the best a Howdens kitchen was purchased before moved into the property. Poorly quality and the La Mona built in Microwave in the kitchen caught fire from the inside when using causing serious concerns. Contact a local Howdens who state there not responsible for a faulty microwave even though purchased through them.

27 May 2026
Unprompted review
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Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Doncaster depot for their acknowledgement.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

The Team at Howdens nelson are great to…

The Team at Howdens nelson are great to deal with any problems get sorted quickly if you are a tradesman like myself that's a good thing a very well Managed branch

14 May 2026
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Reply from Howdens

Hello Paul Andrew O'Rourke,

Thank you for your positive feedback about our team at Howdens Nelson.

Best wishes, Alexandra

Rated 5 out of 5 stars

Have used Howdens over the years for…

Have used Howdens over the years for various projects and would highly recommend the Pontefract branch every one always go the extra mile, nothing too much trouble from Sam the trade rep,Paul and the guys on the counter to the lads in the warehouse. Excellent service, thanks guys

22 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Lee,

Thank you for your kind words and for recommending our Pontefract branch.
Best wishes, Alexandra

Rated 3 out of 5 stars

Kitchen quote

Went in for a quote first time bit expensive went back in manager sorted it in all fairness just no room for a discount discussion bottom line again not the staff they are all great just the business all about the profit margin feel for the staff tbh went to magnets crap product crap service crap management in all fairness Howdens staff know the product always know hat they are talking about but the prices make my customers go to the competitor unfortunately makes my life hard but when your saving a pocket full it’s a no brainer 😭

15 April 2026
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Reply from Howdens

Thank you for taking the time to share your experience with us Scott. Please be assured we will share your feedback internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Very Courteous professional informative…

Very Courteous professional informative staff. Georgina in particular was very welcoming and professional and made my purchases very straightforward and competitive to other companies I deal with on a daily basis. Good work Howdens,would and have recommended to friends, Family and Colleagues

26 May 2026
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Reply from Howdens

Hello Kevin Weston, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Howden's - Leyland

Let us start by thanking Howden's of Leyland for their excellent service and attention they were great from start to finish.
Our designer was Heather who was friendly,capable and clearly very proficient with all aspects of her job.
A special thank you to her. 💐💐💐
We are pleased with the quality of cabinets, worktops and appliances all in all Howden's have exceeded our expectations.

28 January 2026
Unprompted review
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Reply from Howdens

Hello Stephen, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

We had to find a couple of fire doors…

We had to find a couple of fire doors plus all the fittings at very short notice. Howdens went out of their way to help, found what I needed, even put it in the car all within 15 minutes. Excellent product, really good price and excellent service

21 May 2026
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Reply from Howdens

Hello Barry Morgan,

Thank you for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Replacement kitchen

I returned to Howden’s after moving home and needed my kitchen replacing.

Shaun listened to what I required and made suggestions when I was unsure of different aspects.

Wouldn’t have a kitchen designed by anyone else other than Shaun - please don’t retire for a few years Shaun as I’m sure I will be needing your assistance again.

The staff at Mansfield Woodhouse are extremely helpful to deal with and could show other companies how to deal with clients.

Thanks again Shaun your a 🌟

5 May 2026
Unprompted review
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Reply from Howdens

Hello Angie E, Thank you for your feedback on our Howdens - Mansfield Woodhouse depot. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

We have recently renovated the…

We have recently renovated the office,utility room & Kitchen. Howdens Berwick was definitely the go to place. The whole process from start to finish was made super simple and straightforward. Sasha was involved from the get go, she made the whole process simple. Any issues or problems,she was just a phone call away. Sasha is an amazing designer and is worth her weight in gold. Thank you Howdens we will definitely be back in the future.

5* Service 5*Staff 5*delivery

21 May 2026
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Reply from Howdens

Hello R.W.NELSON, I am sure the team will be pleased to read your kind words! Best wishes, Alexandra

Rated 5 out of 5 stars

Friendly and and professional

Friendly and and professional. And responds quickly..

26 May 2026
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Reply from Howdens

Hello SEAMUS O'CONNELL, Thanks for leaving this 5 star review for the Howdens - Cork Blackpool depot! All the best, Alexandra

Rated 5 out of 5 stars

Excellent swift service

& products ready to pick up in a flash & you’re on your way in no time

21 May 2026
Howdens logo

Reply from Howdens

Hello Steve K,

Thank you for your positive feedback and for highlighting our efficient service.

Best wishes, Alexandra

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