I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No nonsense delivery
No nonsense delivery. Excellent quality of item bought . Prompt response.
27 July 2026
Reply from The House of Bruar
Dear Mrs Bellamy,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases, and of course there are so many more colours to choose from, as you know!
I do hope you continue to enjoy the online shopping experiences with us and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Lovely lady to take my order
Lovely lady to take my order. Prompt service.
A better price on the shoes than buying them in local shops. Right to my doorstep in good time and tracked on the journey. Thank you
27 July 2026
Reply from The House of Bruar
Dear Mrs Hickling,
I am delighted you are so happy with your shoes and with the overall service you received. As you know, we have so many more colour options if you were of a mind to start a collection....
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Twice I have had trouble ordering on…
Twice I have had trouble ordering on line but telephone contact was very helpful and officiants
Delivery was prompt goods perfect
26 July 2026
Reply from The House of Bruar
Dear Mrs Anderson,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and the overall service you received. I am sorry you experienced some difficulty ordering on line, but you know we are always here to assist in any way.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Beautiful products
Beautiful products, warm and well made, gorgeous fabrics, good service.
16 February 2026
Reply from The House of Bruar
Dear Mrs Bowerman,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases, and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Prompt delivery of a T-shirt from the…
Prompt delivery of a T-shirt from the sale. Given the price it is a bargain! Lovely smooth cotton and great fit. A trustworthy retailer.
23 July 2026
Reply from The House of Bruar
Dear Mrs Powell-Evans,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your T shirt and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Smith,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase, and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Moorhouse,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Cleasby,
Tank you so much for taking the time to write your review.
I am delighted you are so happy with your shoes, they are proving to be very popular, and of course there are many more colours to choose from should you wish to start a collection!
I do hope this may be the first of many online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
All positive...
For me, it is always a good experience with the House of Bruar. Ease of use website, good choice for making selections, then quick delivery. Their system keeps you advised every step of the way with your order.
Even should there be a rare issue with an item, their real human being(!) staff members are helpful and speedy in resolving the matter. 💯%.
10 July 2026
Reply from The House of Bruar
Dear Ms Rogers,
Thank you so much for taking the time to write your review.
As a loyal customer, your comments are very much appreciated, and I do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best (human) attention at all times.
Kind Regards,,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Percival,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases and the overall service you received.
I do hope you will continue to enjoy the shopping experiences with us, and be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good quality material in the clothes…
Good quality material in the clothes that are carefully packed before dispatch. Notified which company will deliver the parcel and notified when it is due to arrive.
25 July 2026
Reply from The House of Bruar
Dear Mrs Martin,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Efficient ordering
Efficient ordering, speedy delivery and very pleased with my purchase.
25 July 2026
Reply from The House of Bruar
Dear Miss Vine,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and do hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Haisman,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Nice quality shoes..deliverd on time
Nice quality shoes..deliverd on time, beautifully packed
25 July 2026
Reply from The House of Bruar
Dear Mrs Pillai,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your shoes and with the overall service you received.
I do hope this may be the first of many online shopping experiences with us and you can be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Roberts,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and do hope you will continue to enjoy your shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Miss Bevis,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchases and enjoy wearing these lovely garments.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent quality clothing,and…
Excellent quality clothing,and excellent customer service
24 July 2026
Reply from The House of Bruar
Dear Mr Raspison,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Super service and super quality jumpers…
Super service and super quality jumpers one for myself and one for my Granddaughter, really pleased thank you
24 July 2026
Reply from The House of Bruar
Dear Mrs Diamond,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your jumpers, and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Cockram,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received and do hope you are enjoying your new purchase.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good delivery items ordered fit fine
24 July 2026
Reply from The House of Bruar
Dear Mrs Dean,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
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