I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
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Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Reply from The House of Bruar
Dear Mrs Barber,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and hope you enjoy many hours of wear.
Please be assured of our best attention at all times, and continue to enjoy your online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
A disappointing experience due to…
A disappointing experience due to overpriced coffee and cake, cafe was cold (aircon on full throttle), and no electric car chargers.
31 July 2026
Unprompted review
Reply from The House of Bruar
Good morning, I am very sorry to hear of your disappointing experience, and wold respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish, and I can also forward your email to the relevant department.
Kind Regards,
Norma - The House of Bruar Team
I had a problem with delivery.This was…
I had a problem with delivery.This was soon sorted out and my order was reprocessed and items arrived very quickly
31 July 2026
Reply from The House of Bruar
Dear Mrs Allison,
Thank you so much for taking the time to write your review.
I am delighted you are happy with the service you received following the non delivery of your order, and do hope this will encourage you to utilise our online shopping facility again. We stock these shoes in a wide range of colours if you wanted to start a collection...... just saying.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Fantastic products and service
23 July 2026
Reply from The House of Bruar
Dear Mr Whitehouse,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and the overall service you received.
I do hope you will continue to enjoy your online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Richter,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and you are enjoying wearing it.
I do hope you will continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
quick professional and good quality
23 July 2026
Reply from The House of Bruar
Dear Mrs Stolak,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and with the overall service you received.
I do hope you continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Very good company to deal with and…
Very good company to deal with and clothes are very nicely packaged. However, the cost of postage and the fact you have to pay to return the goods is really off putting, especially when you want to order a couple of sizes. The last item I returned was £5.00 for a pair of trousers. It would be great if their policy could be reviewed as I love shopping with them.
23 July 2026
Reply from The House of Bruar
Dear Mrs Crone,
Thank you so much for taking the time to write your review.
I wonder if I may respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in great depth if you so wish.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Fabulous delivery
Fabulous delivery. Very prompt. Lovely item. Better than I anticipated. Very pleased with my purchase.
23 July 2026
Reply from The House of Bruar
Dear Mrs Alexander,
Thank you for taking the time to leave a review. I am delighted that your item is better than expected and that it was an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
The quality of wool is very fine and…
The quality of wool is very fine and great customer services
11 November 2025
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are pleased with the quality of our wool and that you received great service from my colleagues.
Kind regards,
Jennie - The House
Beautiful waistcoat
Beautiful waistcoat, so thoughtfully packed. It made me feel really special. Thankyou
22 July 2026
Reply from The House of Bruar
Dear Ms Macaulay,
Thank you for taking the time to leave a review. I am so pleased that you are happy with your new waistcoat.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Fry,
Thank you for taking the time to leave a review. I am so pleased that the ordering and delivery process went smoothly.
Kind regards,
Jennie - The House of Bruar Team
The clothes and shoes I order are…
The clothes and shoes I order are excellent! True to their pictures(colour, shape and quality) and fit well. Many thanks
23 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are happy with your new items from House of Bruar. I hope you enjoy them for the rest of this summer and beyond.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Peffers,
Thank you for taking the time to leave a review. I am so pleased that you are happy with your experience.
Kind regards,
Jennie - The House of Bruar Team
Soft cashmere jumper fast delivery …
The cashmere jumper is just gorgeous it is very soft I can’t wait for cooler weather!
23 July 2026
Reply from The House of Bruar
Dear Ms Wells,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your cashmere jumper, and I know you'll understand if I say I hope it's a wee while yet before you get to wear it!
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Godkin,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and the overall service you received.
I do hope you continue to enjoy the online shopping experience and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The ease of ordering and speedy…
The ease of ordering and speedy delivery was really good. Although the item l ordered turned out to be unsuitable,I would have no hesitation in ordering again.
22 July 2026
Reply from The House of Bruar
Dear Mrs Clark,
Thank you so much for taking the time to write your review.
I am delighted you found the overall service to be efficient and the return process seamless.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Martyr,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and do hope you will continue to enjoy the shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Pryor,
Thank you so much for taking the time to write your review.
I am pleased you like your purchases, and assure you of our best attention at all times.
Kind Regards,
Norma - the House of Bruar Team
Reply from The House of Bruar
Dear Mrs Taundry,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your bag, it really is a lovely item.
I do hope this may be the first of many online shopping experiences for you, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Garment a Bella Jacket is of good…
Garment a Bella Jacket is of good quality. Ordering process easy and uncomplicated. Delivered on time, very well packaged all eco. Will order again from this company. Thankyou
20 July 2026
Reply from The House of Bruar
Dear Mrs Helm,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your garment and with the overall service you received.
I do hope this will be the first of many more online shopping experiences with us.
Kind Regards,
Norma - the House of Bruar Team
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