Products were a good price even before the regular discount code was applied. Delivery quick - ordered late Friday received Wednesday lunchtime. Own brand breeches and leggings superb quality - and ve... See more
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My first order experience was good. Really easy to use site and straightforward ordering and return. The return took a little while to be credited but there was tracking information provided so I wa... See more
The worst online retailer I have ever dealt with. Would give them zero stars if I could. They closed their customer service down 3 weeks before Christmas. My order was placed in November and was never... See more
Company replied
I ordered a rug on the 11th of December. The delivery date was 24th. I still have not received it. After countless emails to them they emailed me on the 11th January telling me my parcel was lost and... See more
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +33 1 87 21 15 20
- serviceclient@horze.fr
- www.horze.fr
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 2 weeks
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Excellente stratégie marketing
Jolis produits de qualité. Innovation, marketing irréprochable, excellente stratégie de mailing.

Reply from horze.fr
AVOID THIS SETUP IT IS FAKE...TOTALLY…
AVOID THIS SETUP IT IS FAKE...TOTALLY FAKE
The product was Fake and returned.
I paid Royal Mail for the return of the fake for it to be signed for, so must you as althogh received, Horze do not acknowledge or refund.
The Customer Service phone number is Fake. Over many days it just goes dead.
The Customer Service website Contact Us email is Fake and your email is returned as "not known"
Luckily i paid by PayPal so i will eventually get my money back from PayPal gurarentee for the Fake product from a Fake setup.
AVOID AT ALL TIMES...unless you want the same treatment
Very slow delivery & just as slow refund
Bought a pair of breeches for £150 so not exactly cheap and they took 4 weeks to arrive although they managed to take payment straight away. Despite measuring myself carefully on their size chart to order correct size the breeches were ridiculously small (I’m a UK 8-10 so not exactly huge) and were made of thin cheap material more like leggings & no way worth £150. I’m now waiting and waiting and waiting on my refund which no doubt will be another 4 weeks - never again!
Expensive order has not turned up (lost…
Expensive order has not turned up (lost by myhermes), sporadic responses telling me to wait! Two weeks later and no refund. I have taken up with paypal, furious!!! Their Language barrier is also an issue.
Horze Sparta Snaffle Bridle
I ordered The Horze Sparta Snaffle Bridle in full size. The leather on this bridle feels nice and soft and the width of the head piece is quite thick and its padded so it should distribute pressure quite well. It's not overly cut back around the ears though so if that's what you're looking for - this bridle isn't for you. I was a little disappointed when I realised it doesn't match the description on the website as although the throat lash fastens on both sides - there are no silver snaps to remove it - it is a fixed piece. The loop for the flash is also not terribly discreet so if you're not using it - the loop will show. I ordered a full size bridle to fit my 15.1 Welsh Cob however it is on the tight side, which is surprising as his other full size bridle is done up to the top holes more or less. The noseband on this bridle is especially tight. I don't think it would fit the average 16h show jumper. Overall I think it's a nice bridle just not what I thought I'd ordered and I believe there are better fitting ones on the market for a similar price.
Terrible service
Gone way over the stated delivery timescale (already 3 weeks!) to receive an email saying they have no stock and it will be sent out as soon as possible - won't give a delivery date! Won't reply to emails or messages on any of the various contact methods, Facebook, live chat etc. Absolutely disgraceful service and a complete waste of time and money - if you're ordering from the UK don't bother!
Terrible.
We ordered riding boots as a christmas present for our daughter, they sent the wrong size. We sent them back and they sent the wrong size again, and did not acknowledge the evidence we provided that they had got it wrong. My daughter has missed out on a Christmas present as a result. I will not be shopping with Horze again.
Great items,even greater return postage
I love the stuff they have on the Horze website and their prices are really competitive,however order the wrong size or decide you do not like the item,then you have to pay quite a lot of postage to ship back to the Nederlands. for example i ordered a pair of riding boots for my daughter and they were a little tight,so to send them back it wouldve cost me £30,so now will have to put them on ebay
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