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Hopkins Homes Reviews 

604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly sales representatives and site staff for being exceptionally welcoming, professional, and genuinely caring throughout the entire house-buying journey. Consumers deeply appreciate the constant progress updates, reassuring guidance, and smooth, stress-free communication provided from initial reservation down to final handover. Some reviewers were not happy with the aftercare service, noting frustrating delays, unresolved building defects, and poor communication after moving in. A few individuals also reported encountering unexpected property flaws, complex garden leveling issues, and an overall lack of flexibility from management when trying to resolve urgent problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the buying process. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently helpful,... See more

Service

People report positive experiences with service, noting that the entire process from initial sales... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. While many reviewers... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton... See more

Company replied

Rated 5 out of 5 stars

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progre... See more

Company replied

Rated 5 out of 5 stars

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the... See more

Company replied

Rated 5 out of 5 stars

Great service throughout the purchase of our property with Grace. Once we were in, we had a few snagging items, however Jamie and Luke have been very attentive and very efficient in getting these r... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Hopkins Homes

Written by the company

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

New Homes in Norfolk
New Homes in Suffolk
New Homes in Cambridgeshire
New Homes in Essex

A Lasting Relationship

Written by the company

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(604)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kim was honestly amazing !

Kim was honestly amazing !! We originally viewed a completely different house but Kim just knew it wasn’t for us, but assisted in finding us our perfect first home. She was so helpful couldn’t have asked for anything more. Kim made the reservation processes really smooth and wasn’t pushy at all, she really cared about how we were feeling. She is also extremely knowledgeable and made sure we knew everything.

8 June 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to share your experience at Church View, Bramford and many congratulations on the purchase of your first home.

Rated 5 out of 5 stars

Thank you Celia!

Celia has been absolutely wonderful throughout the whole process. She has made us feel so comfortable and calm - she constantly kept us up to date with matters and always went above and beyond to make sure everything went through smoothly, quickly and stress free. We couldn’t have done it with her tremendous help. Thank you so much for everything!

14 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words about Celia, one of our Sales Consultants. We will make sure she gets to see your feedback.

Rated 5 out of 5 stars

Magical experience

I and my wife met with Lacie Hay the sales lady at the Thetford branch in mid January 2025 and we were in our dream home by end of March 2025.
She gave us the magic touch, was professional and made our dreams come true. Thank you very much Lacie for all your efforts 👌.

31 March 2025
Unprompted review
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Reply from Hopkins Homes

We are delighted to hear how smooth your home buying journey has been. We wish you the very best in your new home.

Rated 5 out of 5 stars

I have met with Mandy Smith at Hopkins…

I have met with Mandy Smith at Hopkins Homes twice now. She is extremely knowledgeable professional and friendly. Mandy is accommodating and provides time and information s requested. She is a credit and an ambassador of Hopkins Homes. They have very high standards and its a real pleasure to see their work

24 May 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience at Alconbury Weald. We are delighted to her how well our Sales Consultant is supporting you.

Rated 5 out of 5 stars

First time buyers

We just had our reservation meeting with Mandy Smith at Alconbury Weald , we were very pleased ! Mandy made the whole process very smooth ensuring the all our questions were clearly explained. Highly recommend !

4 May 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes and many congratulations on your first home.

Rated 5 out of 5 stars

We had a delightful meeting with Mandy…

We had a delightful meeting with Mandy on the Alconbury Weald development for Hopkins Homes.
She was very knowledgeable about the construction and details of the Site.
This is our first experience of a New Build purchase and Mandy has taken away all our concerns with her approach and the way she has dealt with us.
Full marks to Mandy and Hopkins Homes.

26 April 2025
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Reply from Hopkins Homes

Thank you for your glowing review. We wish you all the best in your new home.

Rated 5 out of 5 stars

Welcoming and professional team, thrilled with our new home.…

Mandy was welcoming, friendly and professional, making the buying process a smooth and enjoyable experience. We are thrilled with the quality of the build and the location (Alconbury Weald). Cam the Assistant Site Manager was also very helpful in the final build stages following up on any small snags and queries we had with a fast turnaround.

31 May 2024
Unprompted review
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Reply from Hopkins Homes

Congratulations on your new home. We are pleased to hear how the team at Alconbury Weald supported you throughout your buying journey and beyond. We wish you all the best in your new home.

Rated 5 out of 5 stars

Visited Hopkins Homes today and Lacie…

Visited Hopkins Homes today and Lacie had put on an Easter Egg for the children. Service was amazing! Can’t recommend enough.

20 April 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience at Kingsfleet, Thetford. We are glad to hear you enjoyed your visit.

Rated 5 out of 5 stars

Very Welcoming, Highly Recommend Hopkins Homes

Very welcoming, Mandy was fantastic throughout,

Explained the process of my purchase very well

Would highly recommend Hopkins Homes

13 April 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes. We are delighted to hear that our sales consultant at Alconbury Weald has been so helpful.

Rated 5 out of 5 stars

Helpful and Knowledgeable

Jenna is incredibly helpful and nothing is too much trouble. She is knowledgeable about the development and has helped make the transaction feel smoother.

4 April 2025
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Reply from Hopkins Homes

Thank you for sharing your positive experience at Mill Grove in Stowmarket. It is a stunning new development of 2 to 5-bedroom homes on the edge of a traditional market town.

Rated 5 out of 5 stars

Faultless service

We have recently bought a Hopkins home in Woolpit and the service we have received from start to finish has been above and beyond. Jason has been on hand every step of the way, answering queries, keeping us up to date with progress and sharing our excitement! We couldn’t have wished for a smoother process.

28 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your 5-star review and for sharing your experience with us. We wish you the very best in your new home.

Rated 4 out of 5 stars

Move to Chediston Place

On the whole the move to Chediston Place has been a good experience and I live my new house. Everyone has been helpful and friendly, Beth especially and nothing is to much trouble. The few 'snags' I found were dealt with before I had chance to report them. Unfortunately couldn't give top marks as there is an IT issue that I am still trying to sort out.

27 February 2025
Unprompted review
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Reply from Hopkins Homes

We are delighted to hear that you love your new house and that the team have been so supportive. Please contact our Customer Services team to report any issues and they will do their utmost to support you.

Rated 5 out of 5 stars

Jason has been really helpful…

Jason has been really helpful throughout the whole buying process.
He kept us updated on the whole build process of our new Hopkins home at the Elms.
Nothing was too much trouble and he definitely made the process less stressful for us.

21 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to review our Sales Consultant at The Elms in Woolpit. We are committed to supporting you during every step of your buying journey and beyond.

Rated 5 out of 5 stars

Great experience!

We had a great experience with Hopkins Homes, while buying our house.
Mandy is a highly experienced sales manager, and perfectly guided us throughout the buying process.
I highly recommend Hopkins Homes. The quality of the house is great!

1 September 2024
Unprompted review
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Reply from Hopkins Homes

Thank you for recommending Hopkins Homes and the quality of the homes we craft.

Rated 5 out of 5 stars

Very happy with HH

My wife and I are delighted with the service from Hopkins Homes. Mandy in particular was brilliant and helped us find a great home and helped navigate a complex lower chain under a tight time frame. Cam was also very helpful during the demonstrations of the home. Thank you very much!

28 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience at Alconbury Weald. We are delighted to hear that the entire team - from sales to site handover - have been able to assist.

Rated 5 out of 5 stars

Just moved into my new home

Just moved into my new home. Service from Hopkins has been amazing. Took only a month from viewing to completion and everything has been explained along the way.

31 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your 5-star review.

Rated 5 out of 5 stars

Very happy with service at the sales office

My wife and I are very happy with the amazing hospitality and services provided by Charlotte Largent at the Beaulieu development sales office. She is, and continues to be, very efficient, proactive and professional.
Furthermore, we have to appreciate and thank Catherine as well for her outstanding help and support. As a senior manager, I believe she’s the right person in the right place.

30 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your positive review of our team at Beaulieu, Chelmsford.

Rated 5 out of 5 stars

Great home from Hopkins

We have just moved into our brand New Hopkins Home and it is amazing! We are so pleased and proud of it and would recommend them to all.
Kim has been with us every step of the way in our journey and has been instrumental in making our dream come true. If there is someone that we would share this with again it would be her, she is a credit to Hopkins ensuring that every step of the way we had all the information we needed and did this in a kind and caring manner.
Dan and the site team have done a great job and have been friendly and knowledgeable throughout.
Thank you

28 March 2025
Unprompted review
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Reply from Hopkins Homes

We are so pleased that you've found your dream home at Church View in Bramford and that the team has looked after you well.

Rated 5 out of 5 stars

First time buyers!

We’ve just completed on our first home at Alconbury Weald, and the experience has been fantastic. Mandy was amazing throughout—always supportive, communicative, and made the process so smooth.

We used Hopkins Homes’ recommended solicitors and mortgage advisors, and with their help, we managed to complete in just three weeks, avoiding stamp duty. The team’s efficiency and guidance made this possible, and we’re so grateful.

A special thanks to Cam, the assistant site manager, for a thorough and helpful home demo and handover. The quality of our home is excellent, and we couldn’t be happier. Huge thanks to Mandy, Cam, and the Hopkins team—highly recommend!

28 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience at Alconbury Weald. Our recommended solicitors and mortgage advisors are completely independent but have an in-depth understanding of our contracts and processes, placing them in an excellent position to advise you.

Rated 5 out of 5 stars

Amazing service

So far, our overall experience with Hopkins Homes has been 10/10, I cannot recommend Clare Canning enough.
Being first time buyers, we really didn’t know what we were doing and what the stages are. Clare was amazing in explaining and helping us with our journey in buying our first home.
We highly recommend her services.

29 March 2025
Unprompted review
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Reply from Hopkins Homes

Your recommendation means a lot to us and Clare too! Thank you for rating your experience with us.

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