honiture.com Reviews 312

Do not purchase . Stopped working after 4 months
Numerous emails and website forms sent . Not one responce back.

My mum sent back faulty vacuum yet has received no money. Customer service a joke they send emails in German and ask for pictures etc

I purchased this vacuum because it was advertised as a competitor to my Dyson V15. Before ordering, I specifically confirmed that the company offered a 30-day return policy in case I wasn’t satisfied. Based on that assurance, I decided to give it a try.

Unfortunately, the vacuum is extremely disappointing. It feels cheap and flimsy, and the suction power is very weak — nowhere near what was advertised or comparable to a Dyson.

When I contacted the company (four separate times via email and their website) to initiate a return, I was told they only accept returns on unopened items as their “satisfaction guarantee.” That policy makes no sense — if the product remains unopened, there’s no way to evaluate its performance.

This feels like a classic bait-and-switch. The advertising makes big claims, but the product does not deliver, and the return policy is misleading. I would strongly caution others not to waste their money.

I have sent several messages to the companies customer service with 0 resolution!!

They can reply to e-mails.
sent two e-mails no reply.
Vacuum does not charge after only a few months use.
very bad product to use, although it looks good, but what use is a good looking product if it does not work?
Will advise people, NOT to buy any products made by this company! VERY poor product, Very poor service.

Worked fine for about 18 months, then won't dock. I have tried all of the emails none do I even get an automated reply. No service phone number. Tried several local repairers and all say they won't even look at it as they can't get tech information or spares.
Have tried their recommended response.to this one star review. zero answer, no response. mindless idiots. DO NOT TOUCH.

I have been asked by Honiture to provide more details. Not sure what they want.

Went to Honiture.com website which has 3 email addresses on it. I tried all three, no response from any of them.

No phone numbers on the web site

Quote from repair man was a local service (Chelmsford) answering a telephone enquiry. They are a mobile service and would have charged a call out fee. They refused to come to a Honiture as they could not get technical information to diagnose the cause of the problem, and even if they could they had no source of spare parts.

Business's who build relationships through caring, should be your only option. Great response time 👍🏽!

Impressed with how well it collects dust and dirt around the house. Also very happy with the battery life!

S12 cordless vaccum delivered 10.12.25.
Faulty.
Since the 20.01.26 have sent three emails and three messages through their on form site to support@honiture, staff@honiture and help@honiture.
No notification of receipt and no response. No telephone on which to contact.
Disgusting service and after care. I am now going to dispute with ADR and then escalate to court proceedings.
Companies should not be allowed to act in this irresponsible and unaccountable manner.

A modern and impressive machine. We’re really impressed with the X7 vacuum cleaner—both its sleek design and its performance. It’s actually a big step up from the Dyson V10 we used before.The light on the floor brush is a great touch, making dust and small bits of dirt much easier to see while cleaning.

Received the vacuum cleaner a month ago, and I feel the product works quite well.

Customer service was fantastic. They replied back to me right a way. It was a mistake on "my" part about the delivery.
As far as the vacuum, it's brilliant. After having the "other brand" and struggling with the battery going dead before I could finish my 2700 square ft home, the Honiture did my whole home and still had 38% battery left. Also, the attachments were handy in vacuuming up the dog hair off our sitting chairs. Very pleased with the power, price attachments. Highly recommend this vacuum.

Great Little Vacuum. If I want to just go clean the car real fast or vacuum the stairs it is so easy to use.The battery life could be a bit longer.

This Chinese company is run by criminals, they only sell poor quality items, trying to get a refund is impossible. I was going to buy a vacuum but changed my mind. I told them to cancel order only to get asked why. . they then shipped item and lied saying it was a mistake in the warehouse that led to item being sent. They tell me to refuse delivery of vacuum and when it's returned I will get my refund. ( Another lie ) They correspond with you for a little while and then no response. I don't have a vacuum and I don't have a refund. They are just criminals and thieves. Company should be closed and the people associated with it jailed for robbery. Bunch of lowlife hiding behind this terrible company.

After ordering the X7 vacuum, I discovered that the P7 Pro was available also. I emailed Honiture to see if they would upgrade my order to the P7 Pro before they sent out my order, and they promptly responded & said they could. I’m very excited to receive the P7 Pro vacuum. Also, I appreciate the Great Customer Service.

First of all, this is my second purchase of this cordless vacuum. I like mine so well that I'm buying this one for my Granddaughter who is buying her first house.

When I didn't quite get my order accomplished correctly not ordering the accessory I intended and concern of whether I received the extra savings, I reached out to the company. They responded promptly and assured me that I had received the extra savings along with providing me with a free gift.

HONITURE - REFUSES TO SEND THE CORRECT PRODUCT ORDERED OR RETURN MY FUNDS FOR THE WRONG PRODUCT THEY SENT. THIS HAS BEEN ONGOING SINCE DEC.17/2025 its NOW JAN.22/2026. I SENT OVER 20 EMAILS MY FORST EMAIL WAS RESPONDED TO AND SAID REST ASSURED WE WILL FIX THE SITUATION. STILL NOTHING AND NOT RESPONSE. DONT ORDER CHINESE PRODUCTS AS THEY DO NOT AIM TO PLEASE THE CUSTOMERS!

Bought cordless vacuum cleaner late December 2024. Stopped working after 2 sessions .Tried to get in touch and after months of numerous e mails they sent new battery, which worked for a bit then wouldn't charge. After months of trying to get in touch they finally answered and sent me new vacuum which worked on two occasions but then wouldn't charge. I have sent numerous e mails but they haven't responded. Had no use out of this vacuum which wasn't cheap and there is no phone no to contact. Absolutely disgusting. They have replied after this review and asked me to contact them which I have several times. If you read thus contact ME

I am delighted of the vacuum cleaner. Light and very powerful at the same time. Plus an assistance team ready to advice me when I have any question or problem. I am recommending to my friends and family.

Decided to replace my battery from the actual supplier I stead of finding an aftermarket replacement.. Big mistake! I have never had such horrible service from a business.
The order was replaced December 4th to the 24th, tracking showed only that it was waiting arrangements, I requested a refund but was denied with the reasoning that it was already shipped, I waited another week, still not shipped. I requested an update and refund, was told they're "keeping a close eye on it." but cannot refund. waited another week, January 6th and still no update and they've stopped responding. For the price of their replacement batteries, just by a whole new unit.. From a different brand!
Edit** the reply from the company below came in April of 2026, and I have no way of replying to their reply.

My husband bought me a cordless vacuum as a gift. Unfortunately, this is the one he chose. When the package arrived I opened the plastic shipping bag, but not the box containing the vacuum. I went online and investigated it and decided I did not want it. He immediately tried to start a return and the whole scam of bombarding him with questions began. What’s wrong with vacuum? Was the package opened? Will you send us a picture? When he sent photos they claimed that the package had been opened, but only the shipping bag was opened. Will you accept $30? How about $50 They finally won. They wore him down and he agreed to $50. That was a month ago and he will not see that money. They are scam experts. Do not waste your time and money.