I emailed asking about stock of the sofa bed and got a quick helpful response. I ordered it, which was easy. The deliver was very quick, excellent.
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Very quick and easy to order this product from home store direct, it was alot cheaper than other online places for the same item so very happy with that! Standard delivery price for a heavy item was v... See more
Company replied
Goods received as ordered and well packaged. Order process simple and quick. Good communication. Only letdown was Royal Mail, who advised delivery, but not on day first advised and were then another 2... See more
Fab store online, found quite by chance looking for some my little pony for my nieces, they were such a brilliant price I bought 4 of them one for my granddaughter too and I've a spare in case I need... See more
Company details
Written by the company
HomeStoreDirect® is an online retailer, marketplace and registered brand selling products for the home & garden, kids furniture & toys, pet products, office supplies, Christmas & Halloween. Based in the UK the company offers the best prices on thousands of products from a range of brands shipped directly to their customers around the globe. As an online retailer we pride ourselves in offering new and innovative items sourced and vetted by ourselves. We are proud to have delivered to online customers across the globe and all products shown are in stock ready to ship to you direct from warehouses located in the United Kingdom and supported by our customer service team. We feature some of the best brands from across the UK working with manufacturers and distributors. Our mission is to provide you with the largest choice of products online at the very best prices!
Contact info
United Kingdom
- info@my-warehouse.co.uk
- www.homestoredirect.com
4.7
Excellent
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Rubbish product
Rubbish product, doesn’t attract flies. 3 days use and not a single fly killed.
11 April 2021
Reply from HomeStoreDirect.com
Good Morning Jo,
We are so sorry to hear you are unhappy with your purchase. This is the first time we have become aware of any issue with your order as we have not received any email from you?
We have a dedicated customer service team who are more than happy to deal with any issues concerning your order. Simply drop us an email along with your order details and the issue so we can get this resolved for you. As per our website contact details you can email us at any time and we aim to respond within 24 hours (excluding weekends). We are here to help customers with any problems please rest assured.
We will reach out to you now.
Please take care.
Kind regards
Customer Service Team
* Please also note that this is for a service review, and not a product review *
Edit 29/04/21: We have been trying to reach you Jo for 2 weeks to resolve but we cannot get any response. If there is a problem we are here to sort it if we are given the chance.
Water table
Fast delivery, bargain price can't wait for my granddaughter to be able to play with it , just need some sun ☀️
8 April 2021
Order was dealt with quickly and…
Order was dealt with quickly and efficiently, only took a few days to arrive. Excellent customer service from start to finish
8 April 2021
Ordered an Easter present for…
Ordered an Easter present for our granddaughter who is 2.5 years old and she loves it! Disney Princess Easel is exactly as it is shown in the picture and very easy to assemble. Would definetly recommend and great value for money. All the accessories are good and the Disney Princess erasers are very cute too. Overall very happy with one happy granddaughter!
6 April 2021
Good company to buy from
Great prices, fast delivery, great little items for garden, will buy again
5 April 2021
The good I received were as expected…
The good I received were as expected and in good time. I should also like to add the same product was less expensive than that shown on Amazon. Wherever possible I would always choose an independent small business rather than Amazon.
5 April 2021
Good quality and quick shipping
2 April 2021
Birthday gift
Birthday gift for my daughter in may so can’t rate product as yet, but the service and delivery was quick. Thank you
30 March 2021
Much cheaper than other suppliers and…
Much cheaper than other suppliers and very quickly received
20 March 2021
Excellent prompt service
Excellent prompt service. Product exactly what I ordered. Wouldn't hesitate to use Home store Direct in the future.
12 March 2021
Great service! Very happy overall
Very quick and easy to order this product from home store direct, it was alot cheaper than other online places for the same item so very happy with that! Standard delivery price for a heavy item was very reasonable & arrived exactly on time. Had a slight problem with the product inside however this was rectified very efficiently. I had quick email responses from the customer services team of who'm were very helpful, i felt valued as a customer as i was given different options of how i wanted the slight problem to be rectified, so over all very happy with the service i have received especially as we are in a lockdown due to the pandemic. So thank you! Would order again!
9 March 2021
Reply from HomeStoreDirect.com
Good Morning Lorraine,
We are so sorry to hear you are unhappy with your purchase. We have seen you emailed us last night at 21:21 when we were closed. Our opening hours for customer service is 9am-5pm (Monday-Friday and we aim to respond within 24 hours. If we are not aware of an issue or given time to resolve it is very difficult for us.
We are delighted you are so happy with the experience and our service which this review is intended . This is not a product review so we hope once we can get in touch you can re look at your review to reflect you experience as this is a service review.
We will reach out to you now.
Please take care.
Kind regards
Customer Service Team
* Please also note that this is for a service review, and not a product review *
I have tried to ring numerous times and…
I have tried to ring numerous times and left a message no response. The blue one had a hole in so couldn’t blow it up
Problem resolved thank you
5 March 2021
Reply from HomeStoreDirect.com
Good Morning Harriet,
We are so sorry to hear you are unhappy with your purchase. This is the first time we have become aware of any issue with your order as we have not received any email from you?
We have a dedicated customer service team who are more than happy to deal with any issues concerning your order. Simply drop us an email along with your order details and the issue so we can get this resolved for you. Due to COVID-19 unfortunately we are working with limited staff and therefore our phone lines may become too busy and become temporarily unavailable. However as per our website contact details you can email us at any time and we aim to respond within 24 hours. We are here to help customers with any problems please rest assured.
We will reach out to you now.
Please take care.
Kind regards
Customer Service Team
* Please also note that this is for a service review, and not a product review *
My new go to site for fabulous things!
Exceptional service from HomeStoreDirect.com. Bought several Yankee Candle Charming Scents sets. Had never seen these before, but have always been a great fan of their other products - candles, votives and wax melts. This set is fabulous - a metal ‘bangle’ holds a locket which opens so that you can place the ceramic scent block inside then hang from your rear view mirror in your car. As well as the scent block, you can add different charms which you can buy separately along with refills. The fragrance is the eponymous Yankee Candle and lasts for ages. Ordering was simple, the item was dispatched very quickly and postage was free. Have a look at this site - you will not be disappointed!
15 February 2021
Unprompted review
Good value and reliable service.
15 February 2021
Unprompted review
Great value product and efficient…
Great value product and efficient service. Thank you!
17 January 2021
Fantastic shopping experience
Excellent customer service, I purchased the heated star throw which was extremely well packaged and delivered promptly at the specified time. Great value for money. Will definitely shop again at Home Stores Direct
8 January 2021
Very quick Delivery
Very quick Delivery. Product just as described and just what I wanted.
3 January 2021
Highly recommended
11 December 2020
Very quick delivery
Very quick delivery, got everything I ordered in good condition! I’ll be using them again!! Thank you
5 December 2020
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