Heck! Reviews 

2,233
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the delicious food items, excellent flavors, and the great convenience of ordering custom meal bundles directly online for easy home delivery. Shoppers consistently appreciate the secure, well-insulated chilled packaging that keeps everything fresh during transit, alongside a very responsive, friendly, and helpful customer service team. Some reviewers were not happy with occasional courier delivery delays that caused perishable food items to arrive warm or completely defrosted. A few people also noted missing items in their delivered boxes or experienced occasional inconsistencies with product texture, preparation, and flavor.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional taste and a great variety of flavours.... See more

Quality

People report positive experiences with quality, highlighting exceptional taste and fresh delivery. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders generally arrive promptly and in... See more

Order

Customers had positive experiences with order, praising the website for being easy to navigate and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support teams are amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

I always love the selection we receive, however the last 2 orders have contained items where the packaging was open. It hasn't detracted from the quality- although i feel in need to cook them straight... See more

Rated 5 out of 5 stars

Because of the extreme heat at the time of expected delivery I had a lovely email from Joe explaining why the delivery couldn’t go ahead the same thing the following week with a refund of money paid I... See more

Company replied

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. Food Producer
  2. Fruit and Vegetable Processing
  3. Meat Products Supplier

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(2,233)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

My 2nd bundle has arrived

My 2nd bundle has arrived , first one was the chicken bundle so trying the mixed one this time and both are amazing value , well packed , fast delivery and taste fantastic too
Definitely buying them direct is a more sustainable money saver and more availability for newer products

12 May 2026
Rated 5 out of 5 stars

Amazing

Sausages, burgers etc are the best, the company is amazing , you can order direct to be delivered to your home,, totally the best

12 May 2026
Rated 1 out of 5 stars

Dreadful

Dreadful, ordered our box in early April, it's now mid may and still not arrived. Apparently they have tried to deliver 5 times but utterly no evidence of that. Really not good

6 May 2026
Rated 3 out of 5 stars

Delivery issues sadly

Delivery didn't arrive when expected and when it did the following day, the ice packs were completely defrosted and everything smelled badly of warm meat. Heck immediately offered to replace the order, but unfortunately then failed to send replacement! Obviously the poor delivery was not their fault (although the lack of a replacement was), but I was offered a full and immediate refund, so customer service is very good. Can't comment on taste as didnt want to chance lukewarm meat (especially chicken), but the breakfast box is certainly good value if you are a Heck fan.

30 April 2026
Rated 1 out of 5 stars

I’ve eaten plenty of different sausages…

I’ve eaten plenty of different sausages in my 83 years, including HECK, but for the first time in my life I threw these sausages away, they were absolutely tasteless, lacking in any taste of seasoning. Wouldn’t ever buy them again!

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting on order!

Order did not arrive when expected on 2.4.26, contacted Heck who advised must have gone missing with courier and could send out another order for delivery on 8.4.26 or refund - opted for another delivery then received email requesting confirmation of delivery of order! - poor service! Love the products but this fiasco will make me think twice about further orders!

31 March 2026
Rated 5 out of 5 stars

Great value subscription box w/ recipe book

We were really excited when we opened the door to see our first HECK delivery and thinking of what meals we would be planning.
The produce is good quality and a fair value considering what you get.
We look forward to continuing our subscriptionwith great support from the HECK team and the delivery service.

18 March 2026
Rated 2 out of 5 stars

DONT BOTHER

After cooking for the recommended time the burgers lost about 40% of their size, taste is nothing to write home about but the amount of fat that these burgers is terrible.

18 March 2026
Unprompted review

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