I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price fo... See more
Company replied
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Review summary
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What people talk about most
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Very easy to get insurance... one's I rang Hastings it wouldn't let me do it on line.But I don't understand why they didn't let me insure my bike on line... I filled in all my details then it said so... See more
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I had to make a claim this year for the first time and I was very anxious because the accident was my fault. But. The whole process was amazingly straightforward and I only experienced helpful res... See more
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Good value buildings and contents insurance . All ready have my cars and motorbike insurance with them. Hasting app easy to use and shows all your policies, easy to make ammendments etc. Not had to... See more
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Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
196K reviews
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Reply from Hastings Direct
Hi Carolos
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Silver, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Only been with them a month but no…
Only been with them a month but no issues at the moment.
6 August 2026
Reply from Hastings Direct
Hello Yvonne,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Good customer service
I made a mistake about the start date on my policy but even though it was an only online policy I was able to speak to a very helpful member of staff who sorted everything out. Thank you
30 July 2026
Reply from Hastings Direct
Hello Veronica,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Friendly and good service
Friendly and good service. I would recommend Hastings to friends and family.
30 July 2026
Reply from Hastings Direct
Hi Kevin,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Not sure about the tech side
The pricing was good but I found the tech side very difficult, I am still not 100% sure if I have done what is needed also I think it said for me to get the policy I have to accept cookies which is something I’ve been told to avoid because I get inundated with unwanted contacts
30 July 2026
Reply from Hastings Direct
Hello Diane,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. If you're unsure about anything or need to discuss the policy, please give us a call on 0333 321 9801. Our team would be happy to help you. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
I was dealt with the purchase the car…
I was dealt with the purchase the car insurance straitghforward no complications
30 July 2026
Reply from Hastings Direct
Hello Antonio, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Happy with Hastings
It was very quick and affordable.
It was just what I needed for my car insurance.
30 July 2026
Reply from Hastings Direct
Hello Josephine,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Colin,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Good service and price
30 July 2026
Reply from Hastings Direct
Hello Dylan,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Gregario,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
te wihin limits of the black box…
te wihin limits of the black box regulations, my driving skills are getting far more better than before.. :)
30 July 2026
Reply from Hastings Direct
Hello Joseph,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Very helpful plus price was very good.
6 August 2026
Reply from Hastings Direct
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Brilliant service and cheaper than Lloyds for better cover
I brought my insurance online and the process was incredibly straightforward.
After confirming my purchase I received an email with all the details correct.
I was going to get 3rd party fire and theft, however the quote for fully compensation was £60 a year cheaper then 3rd party with Lloyds.
30 July 2026
Reply from Hastings Direct
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Colin,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Very good service
Very good service, had to phone to make changes staff superb went thru everything thoroughly and proffessionally
6 August 2026
Reply from Hastings Direct
Hello Kevin,
It’s great to hear you received the level of customer service you deserved from our advisors. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Very poor experience
Decided not to proceed with cover after finding a better quote plus as a 75 year old with a clean licence discovering the level of monitoring I would be subjected to for 30 days. They've done nothing but be obstructive regarding my refund, to the point where they say they've issued a cheque for it which by the time I receive it & pay it into my account they'll have had my money for a month, apart from which they're withholding £20 for admin charges even though the policy never actually started. Quite probably the worst company I've ever had to deal with!
30 July 2026
Reply from Hastings Direct
Hello Nick,
Thanks for your review, we’re sorry you’re unhappy with the terms of this policy.
The App policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as we strive to make it clear what kind of policy this is and what is required before it is purchased. We're sorry if this information wasn't seen.
We regret also that you’re unhappy with our fees.
Like most other insurers, our fees cover some of our business costs, like staffing our contact centres, managing your policy, and maintaining and developing our systems. We try to keep our fees in line with other insurers.
We also make these fees as clear as possible in any documents and on our website, as well as explaining that they’re non-refundable before the policy is bought. Please visit https://www.hastingsdirect.com/about-us/our-fees for more information. ~Theo, Social Media Team
Don't use them
30 July 2026
Reply from Hastings Direct
Hello Emmanuel,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
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