Having just joined Hastings it is very early days. However, so far I have been impressed. They have been attentive and considerate in their approach to their new client keeping me up-to date and expla... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I don't like hastings or any insurance dealers lets get that straight. I chose hastings for the price against what i was paying. I don't like using the data tracker one little bit. I hated setting it... See more
Company replied
price was good but getting intouch with them was hard as I can not use that app very good need a dedicated phone line that is visible on app
Company replied
Quick to fix my problem, thanks. Would have been 5 stars if logging into the App & creating a password was possible, just won't let me pass black screen with unwanted useless facts... still unable to... See more
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Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
196K reviews
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It was straight forward to follow to…Hastings good
It was straight forward to follow to get insurance with you. And the choices was spot on also the price is affordable
12 August 2026
Reply from Hastings Direct
Hello Bev,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
So easy and straightforward also the…
So easy and straightforward also the price was right
12 August 2026
Reply from Hastings Direct
Hello Sue,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Valerie,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Stuart,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Been with Hastings for home insurance…
Been with Hastings for home insurance for a while. As per their marketing emails contacted them about a simple 1 storey extension- they won't extend our policy or explain why they won't insure so let in a predicament with no home insurance, no advice or help. So frustrated as this must happen all the time, understand might need to pay more etc but left with nowhere to go but elsewhere. Poor level of service on the only occasion I have needed to contact them
12 August 2026
Unprompted review
Reply from Hastings Direct
Hi Anna,
Thank you for your review.
I'm very sorry that we were unable to provide you with the cover you needed for this change and I can appreciate the frustration this can cause. At the point of each change on the policy the acceptance criteria is reviewed and as a result the perceived risk posed by the policy details can be adjusted.
It may be the case that on this occasion the policy details cannot be covered because of terms and conditions put in place by the underwriter. I am very sorry that this is the case and I hope that you are able to find suitable cover for your home soon. ~Theo, Social Media Team
Pretty straight forward in organising…
Pretty straight forward in organising insurance and breakdown cover. Will be interested in how the "Your Driving" section on the app responds to my driving over the coming months
4 August 2026
Reply from Hastings Direct
Hello Andrew,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Michelle, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Great company very easy to understand…
Great company very easy to understand things and love the app full of information and really helpful
4 August 2026
Reply from Hastings Direct
Hello Andrew,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Very professional service with a very…
Very professional service with a very pleasant manner.
Easy to set up a multi car ins.
Thank you for an easy experience
11 August 2026
Reply from Hastings Direct
Hello Craig, we really appreciate you taking the time to share your positive feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
I experienced a minor incident with my…
I experienced a minor incident with my vehicle and visited a private garage to obtain a quotation for repairs. The garage provided the quotation and awaited approval for an extended period. Due to the delays, I decided to carry out the repairs myself. After completing the repairs and saving costs, I have been attempting to obtain payment for the invoice from the company, but without success. I advise caution when engaging with this company, particularly if you own an expensive vehicle.
12 August 2026
Unprompted review
Reply from Hastings Direct
Hello Sorin,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed. I appreciate the delay around the payment in particular is frustrating and I hope that some positive progress can be made soon.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
If you need to arrange contact with the Claims team to discuss this, please send us a private message on Facebook with the Claims reference so we can request that the relevant team gets in contact with you. ~Theo, Social Media Team
I thought a month before i.d renewed my…
I thought a month before i.d renewed my policy but on the day it was not renewed then when i inquired what was happining i was given a much higher price to continue so i refused then got a cheaper quote myself on line
11 August 2026
Reply from Hastings Direct
Hello Keith,
Thank you for your review. I'm very sorry to read about the increase in price. It is good to see that you were able to get a competitive quote in the end and thank you for insuring with us despite having this experience. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
easy to use cheers
4 August 2026
Reply from Hastings Direct
Hello Matthew, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Would not recommend if you want to cancel early
Wanted to switch my car insurance policy over to a new policy and they wanted to charge me a higher monthly fee for a much cheaper and smaller vehicle. When cancelling this in April, I had an admin/cancellation fee to pay which I set up a standing order to pay off. They then took my standard car insurance direct debit the month after, despite me cancelling my policy and this took ages to get the money back. They are now claiming I owe them MORE money even though I paid off the remaining balance via standing order and had to be refunded. Bearing in mind, I dealt with this 4 months ago!!! Awful company to get a hold of via email to make a complaint and send evidence to.
15 April 2026
Unprompted review
Reply from Hastings Direct
Hello,
Thanks for your feedback, we're really sorry to hear about your experience while making this change and to see that we were unable to offer you a more competitive price.. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
If you think this has been poorly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Good cover for house
11 August 2026
Reply from Hastings Direct
Hello Sarah, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Very simple process
Very simple process. Easy to install app and set up a policy. App has everything you might require from reporting claims to breakdowns and recovery. Don’t know why I haven’t tried this before.
4 August 2026
Reply from Hastings Direct
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Site was clear and straightforward
11 August 2026
Reply from Hastings Direct
Hello Catherine, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hi Martha,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
A good competitive price and the…
A good competitive price and the website was easy to understand and the insurance form was quick to complete.
3 August 2026
Reply from Hastings Direct
Hi Stephen,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
I changed my policy with my existing…
I changed my policy with my existing insurance company from a van to a car & stupidly believed their “best price” - momentarily my premium rose to £500+ 🤣 I cancelled & my meerkat recommendation was Hastings Direct - i save myself over £250 by changing to Hastings, plus the app is very easy to use - thanks 🙏 Hastings !!!
31 July 2026
Reply from Hastings Direct
Hi Jeremy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
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