Quick to fix my problem, thanks. Would have been 5 stars if logging into the App & creating a password was possible, just won't let me pass black screen with unwanted useless facts... still unable to... See more
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Review summary
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What people talk about most
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Having just joined Hastings it is very early days. However, so far I have been impressed. They have been attentive and considerate in their approach to their new client keeping me up-to date and expla... See more
Company replied
The overall experience is positive and many services are available in the app. Their RAC service was quite good and they paid the assistant beforehand so no needed for further headaches. However, the... See more
Company replied
I don't like hastings or any insurance dealers lets get that straight. I chose hastings for the price against what i was paying. I don't like using the data tracker one little bit. I hated setting it... See more
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
196K reviews
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Honesty Penalised, Poor Service Throughout
My experience with Hastings was extremely disappointing. What should have been a straightforward insurance purchase became unnecessarily frustrating once an issue with my no-claims discount was identified.
I contacted Hastings proactively and honestly to correct the position, yet instead of feeling that this transparency was handled reasonably, I was met with a substantial premium increase that made the policy no longer worthwhile. I therefore cancelled before the policy had even started, but still lost money in fees despite no insurance cover having been provided.
The whole experience left me with very little confidence in Hastings’ customer service or pricing approach. I would have expected a large insurer to deal with a pre-inception correction and cancellation in a clearer, fairer and more customer-focused way.
For me, this was a poor experience from start to finish, and I would be very reluctant to consider Hastings again.
31 July 2026
Quick, easy and great price
Quick, easy and great price... Had already dealt with Hastings about another car previously this year after my Dad sadly passed away and customer service and all round experience has been excellent
7 August 2026
Very easy to do
31 July 2026
It was done very quickly and…
It was done very quickly and professionally and everything was covered completely
31 July 2026
ound thew service from Hastings…
I found the service from Hastings excellent and the price we agreed suits my pocket and I hope to do more Business in the future
7 August 2026
Everything just seemed straight forward…
Everything just seemed straight forward really, so hopefully the year will be the same, many thanks.
7 August 2026
Quick and easy to insure your car
31 July 2026
Very easy to understand
Very easy to understand. Happy with service provided. Definitely recommend.
31 July 2026
Good price for car insurance
7 August 2026
just easy ,great communication
just easy ,great communication, great service, and the best quote for my classic machine .
7 August 2026
Dont stand by orinal quote
Went though the proccess online get to the very end and could make a payment for cover. I them had to ring customer service spend more than 30 mind on the and ended paying more than the oridinal quote
15 July 2026
sensible renewal options and service…
sensible renewal options and good service when you need the help
7 August 2026
Great experience and easy to update…
Great experience and easy to update details on the app
7 August 2026
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