Harrod Horticultural Reviews 

1,027
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I recently ordered two of the modular metal raised beds. They were delivered within a few days, but unfortunately one of the parcels had been mishandled in transit causing damage to the contents.... See more

Rated 5 out of 5 stars

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... See more

Company replied

Rated 1 out of 5 stars

We are a garden design and construction business based near Tunbridge Wells and have spent thousands of pounds in the last few years with Harrod. Unfortunately this time, on a critically important pro... See more

Company replied

Rated 5 out of 5 stars

I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the p... See more

Company details

  1. Garden
  2. Garden Center
  3. Garden Furniture Shop
  4. Land Allotment
  5. Outdoor Furniture Store

About Harrod Horticultural

Written by the company

Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.

Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.

Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.

SOCIAL MEDIA

Instagram - @harrodhorticultural

Facebook - @harrodhorticultural

Twitter - @harrodhort

Pinterest - @harrodhort

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,027)

11 reviews in the last 12 months

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Rated 3 out of 5 stars

Popadomes

I bought two popadomes. One was perfect, easy to “build” and is a good sturdy shape. The other was equally easy to build but is not as regular or sturdy and I have had to use a cable tie to hold it together at the top. A bit disappointed for the price I paid.

25 March 2023
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Reply from Harrod Horticultural

Thank you for your recent order for two Popadome frames, and your review regarding these.

We are disappointed to hear of the problems you’ve encountered with one of the above, and apologise sincerely for the inconvenience caused.

We would be most grateful if you could send us some images of the faulty frame, which we will pass onto our Purchasing Department for inspection. In the meantime, we will arrange for a replacement to be despatched as soon as possible.
Many thanks, and we do hope to hear from you soon.

Rated 5 out of 5 stars

The best cage connectors!

Excellent speedy service and the best cage connectors you can buy. Perfect!

22 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review it is appreciated.

Rated 5 out of 5 stars

superior raised beds

Bought superior raised beds, excellent product, well made and easy to put together. Instructions clear.

22 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the superior raised beds, happy growing!

Rated 5 out of 5 stars

Great quality

Great quality. Fast order processing and speedy delivery. Perfect way to get the crop protection nets I wanted. Highly recommended.

22 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased to hear you were happy with the service.

Rated 5 out of 5 stars

Quality Product

Always a quality product delivered in a timely way and always informed of the progress of the order

21 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and good to hear that you were pleased with the service.

Rated 4 out of 5 stars

Popadom dome is a useful addition

These are a useful addition. Assembling them took some time, probably because I am an octogenarian & not as strong as before. The hooks to tie them to the ground worked well, & the copper edging shoul provide some slug/snail protection. For my use, protecting strawberries, zips on the opposite long sides would have been more helpful, as the far corner may prove tricky, but overll I am pleased with my purchase.

20 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the popadome.

Rated 5 out of 5 stars

Very helpful

I have dealt with this company for many years and have found them good especially with this order of insect netting. I found the one net we ordered was damaged and unable to be used. I contacted them and they were very helpful and after sending a photo through of the damage I had a new net sent through within a few days.
Cannot fault them.

19 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review, apologies for the issue you had with the netting and glad it was resolved quickly for you.

Rated 5 out of 5 stars

Good quality products at reasonable…

Good quality products at reasonable prices. All deliveries come properly packed & protected. The plants all thrive well.

7 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review.

Rated 3 out of 5 stars
Harrod Horticultural logo

Reply from Harrod Horticultural

Thank you for your honest review and sorry to hear that you had issues with the cage. Hopefully this is now resolved, if you are still having problems please contact Customer Services on 0333 400 6400

Rated 5 out of 5 stars

Predictor control …

I have bought netting to stop cabbage white butterflies,netting to stop pigeons and most recently netting to stop muntjac. Harrods have made my gardening a lot easier.The plastic fittings which are used to connect metal tubular frames are a little bit flimsy but a minor complaint.All in all excellent products and service

18 March 2023
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Reply from Harrod Horticultural

Thank you for your kind review and pleased you are happy with the netting.

Rated 1 out of 5 stars

Out of Stock

Ordered and paid then told me not instock. Also wouldn’t let me add to order without purchasing again even though not dispatched (even in stock) yet. Some of the holes didn’t seem to line up on the veg patch and screws were bad quality.

19 March 2023
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Reply from Harrod Horticultural

Thank you for your honest review and apologies for the problems you experienced while ordering. We do appreciate your feedback and will review the issue you experienced to improve our service in the future. Your comments around the quality fo the holes and screws will be passed onto our design team for review. Since apologies again.

Rated 4 out of 5 stars

Not so easy to erect

My husband and I are senior citizens and needed quite a lot of assistance to put it up. Also it took us a while to understand the door instructions. Good quality though. I’m sure it will last us a while

7 March 2023
Harrod Horticultural logo

Reply from Harrod Horticultural

Thank you for your honest review. Sorry to hear you had difficulties with some of the instructions. We will pass your comments on for review. Glad you are pleased with the quality.

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