Harlands Group Reviews 

cancelled my membership and was told i still had a few months left to pay which i expected and was fine, they are now saying i owe an extra month which is completely wrong, i have an invoice and my bank statements as proof, when you email them they take forever to get back to you, useless and unprofessional

These reviews are shocking and mirror my experience exactly. I have been complaining since August, they don't reply for weeks and when they eventually do they do not address my issue at all. I complain again, asking for it to be raised at a higher level, they do not reply again, slap on an admin fee and not address the issue yet again. Bully boy tactics, how do we get anywhere with this shocking company with appalling/non-existent customer service?

F***king special group of individuals. Won’t cancel your membership even though you have cancelled it. Cancelled my direct debit and then am told that I have to pay an extra month. C****

Don't miss a direct debit with these guys as they will charge you £25 admin fee! Most companies will try a direct debit twice before any consequences but not these guys. Customer service is awful also, don't bother calling because they won't help!

Disgusting people! I told them about my financial issues and got told it’s not that important to cancel! So they are now making threats to taking it further if I don’t pay by the 27th December!!! Horrible company…

Scam company, I had a membership to pump gyms Northampton which I cancelled in July, I cancelled by ending the DD on my bank account which is what PumpGyms tell you to do. Harlands charged me again after that when dealing with it they said that was last payment and it was all cancelled. I’ve just checked my account and they have been charging me since meaning they now have taken almost £60 for a membership I no longer have! Trying to contact them is useless and if I cancel the DD they charge admin fees!! It’s disgusting PumpGyms still use this company

My gym recently closed down and it was stated on their Instagram that my membership would be cancelled, as a result I also cancelled the membership on my side too. As a result of this Harland Group have decided to try to charge me a £20 fee on top of my gym membership for cancelling a NON CONTRACT membership and have not replied to my emails on two occasions. Has anyone else had this issue?

The most annoying and unhelpful people. Keep taking money from my account membership.
Why do everyone active gym still use them.

I have registered in their branch in Brighton/Kemptown in June 2021 and during the 14 days trial l have emailed them and said want to cancel my membership as never been able to attend and due to financial issues and school holidays coming l won't be able to go. But just now realised this says on my bank Harlands since August 2021 which is 5 months! They been keep taking 24.95 from my bank account without my knowledge! This is fraud! They just frozen my account and been taking per month! Been paying for not attending the Gym! This is really CRAZY! DON'T TRUST THEM!! EVEN AFTER CANCEL THEY TAKE MONEY FROM YOU!

After reading all these reviews I wasn't looking forward to the day I had to cancel my gym membership. So I called today to cancel and surprisingly it was the complete opposite to all these reviews.
I waited for around 5 minutes to get through to somebody, and a gentlemen called Matthew answered, he was very polite, quick and efficient. The reason I rated 4* is because of the notice period to cancel.

No option to cancel other than ringing and sitting on hold for 40+ minutes

How can this company still be in business,AVOID them, any company that use Harland to manage subscriptions AVOID them.Harlands do not have any clue about customer service.Email response is at best haphazard, slow and never address the customers reasoning.If only less than one star could be awarded.Next step is getting the media involved in exposing them for the incompetent outfit they are and are determined to go bust.Roll on that day.

I can safely say I have been quite lucky with harlands each time i have phoned about my gym membership they have been more than helpful, there customer service was great and acted upon my requests straight away, thank you harldands.

Absolutely awful experience. We were promised our Gym memberships would be 'frozen' however over £200 was taken out of my account by Direct Debit. We have unsuccessfully tried to contact / deal with their service team over 9 months without success and have now been threatened with administrative fees. PLEASE AVOID THIS COMPANY. They are awful.

I initially called the cancel my membership with a gym as I had lost my job and moved away, which was initially agreed to; I then changed my mind and said I just wanted to freeze it as I was anticipating returning in the following month or so for another job, they had agreed to this and advised me to cancel my direct debit.

What they hadn’t advised me was it was too late to cancel for that month and so they continued to attempt payment, when they couldn’t they put on £50 of charges. I had previously complained about not getting this sorted, no response or even acknowledgement, upon 2nd complaint, no acknowledgement again. Based on the feedback I am surprised they haven’t been closed down by the regulators

This company is not even worthy of one star. The customer service is appalling. Make sure you keep a paper trail of any correspondence you have with them.

Absolutely awful experience with this company, through people and places membership. Do not reply to emails, try to tell you they can’t open files you send in word or pdf pretend they have antiquated systems. Still no resumption 4 months on and had to pass into the ombudsman now.

Avoid, Avoid, Avoid. Awful customer service. Do not respond to emails and very difficult to reach by phone. Will keep applying charges and ignoring you - all they want is your money.

Defo avoid at all cost surprised they haven’t been shut down worst company going that deals with peoples payments in leisure industry 🤬

They will find a way to steal your money !

I think the best way is to avoid any gym dealing with them and get this company closed !!