As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... See more
Company replied
I had a great experience with Jimmy at the Handler warranty company. He truly went above and beyond to make sure my claim went through smoothly. He kept me updated every step of the way, explained eve... See more
Company replied
If I could give 10 starts I give 15 stars We’ve been working with Handler Protect (Sean) for a while now as a dealer, and honestly they’ve been best in the game From our experience, the whol... See more
Company replied
Company details
Written by the company
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Contact info
PO Box 1631, GU22 2XL, Woking, United Kingdom
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had a very reasonable chat with…
I have had a very reasonable chat with a gentleman called Cian at Handler Protect and he assured me he would deal with my claim as best as he could. I have found this very reassuring as the place I bought my vehicle were quit the opposite and I have been left feeling frustrated until this morning.
2 March 2026
Unprompted review
Reply from Händler Protect
Hi Jon,
Thank you for your kind review. We’re really pleased to hear that your conversation with Cian was reassuring and that he was able to help ease the frustration you had been feeling. It’s great to know you felt supported and listened to.
Best regards
Händler Protect
The best Protection guys!
I bought this car, and Handler Protect was the guarantor at the car dealership... I had not hear about Handler before but know that they are the best guys on the job! They have covered me twice now and the process was smooth and quick not time wasting, no complicated tasks, just a few simple docs and an easy email and it's done! These guys don't waste time neither upset you! Thank you so much for the great offer reduction on my 1 year Protection, as well! You're the best!
27 February 2026
Unprompted review
Reply from Händler Protect
Hi Ludovina Ferreira Tenente,
Thank you for your fantastic review. We’re really pleased to hear that you’ve been supported twice and that the process was smooth and straightforward on each occasion.
It’s great to know you found everything quick and hassle free, and we’re glad the renewal offer worked well for you too. We truly appreciate your kind words and continued trust in us.
Best regards
Händler Protect
I recently had to make a warranty claim…
I recently had to make a warranty claim for a part on my Mercedes, and I couldn’t be happier with the service I received from Handler Protect.
Kian and Lucy were absolutely brilliant from start to finish. They made the whole process straightforward, kept me updated throughout, and handled everything quickly and efficiently.
Their communication was clear, they were extremely helpful, and the claim was processed without any unnecessary delays.
Really appreciate the excellent customer service — thank you Kian and Lucy! Would definitely recommend Handler Protect.
27 February 2026
Unprompted review
Reply from Händler Protect
Hi John Dele Ayeni,
Thank you for your wonderful review. We’re really pleased to hear that Kian and Lucy made the process straightforward and kept everything moving efficiently for you.
It’s great to know the communication was clear and that your claim was handled without delay. We truly appreciate your recommendation and your kind words about the team.
Best regards
Händler Protect
do not buy protect cover from them
do not buy protect cover from them , they just want decline calim , do not want to fix it , this is not same issue , i have called for other issue and declined
12 February 2026
Unprompted review
Reply from Händler Protect
Hi Ash,
Thank you for your feedback.
For clarity, this repair request has not been declined. A claim was logged following a phone call to advise there was an issue, however we did not receive any of the required supporting documentation to allow us to assess it. Without a diagnostic report and quotation from a VAT registered garage, we are unable to review or authorise any repair.
We are still happy to assess the claim once the necessary information is provided. Please contact us with your plan number and submit the required documents so we can proceed.
Best regards
Händler Protect
I’ve had a great experience with…
I’ve had a great experience with Handler Protect. I originally took out the gold cover on 10/10/2023 for 2 years when I bought my car from the dealer. Before the policy expired, the customer support team contacted me and offered a discounted price to continue the cover for another year, which I decided to go ahead with.
Unfortunately, I later had an issue with the car and needed to make a claim. I contacted the team and provided all the required documents, including the diagnosis/quotation, MOT, and full service history. The process was very smooth and straightforward once the documents were submitted and reviewed under the warranty terms.
Today I received a call from Cian with the good news that my claim had been approved, which was a big relief. Overall, I’m very happy with the service, communication, and support. A smooth and professional experience from start to finish—highly recommended.
26 February 2026
Unprompted review
Reply from Händler Protect
Hi Sai,
Thank you for your fantastic review. We’re really pleased to hear that you chose to continue your cover and that when you needed to make a claim, the process was smooth and straightforward.
It’s great to know that Cian was able to deliver the good news and that you felt supported throughout. We truly appreciate your recommendation and are glad you had such a positive experience from start to finish.
Best regards
Händler Protect
Absolutely joke
Absolutely joke! Submitted a claim, then to be asked for additional paperwork, jumping through hoops. Then declined as the car is to old! Why allow a policy to be sold and then not cover it due to the age, for reference this so called GOLD policy was purchased last year.
What an absolute waste of my time and money!
25 February 2026
Unprompted review
Reply from Händler Protect
Hi Rhia Sells,
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the situation.
For clarity, claims are not declined due to the age of the vehicle alone. All repair requests are assessed against the repair plan terms and the technical information provided.
Cian has been trying to contact you to discuss your claim directly and explain the decision in full. Please return the call so we can go through everything properly and address your concerns.
Best regards
Händler Protect
Reply from Händler Protect
Hi Rizwan Qasim,
Thank you for your review. We’re pleased to hear that Darren was helpful. We appreciate your feedback.
Best regards
Händler Protect
Made a warranty claim and got in touch…
Made a warranty claim and got in touch with the head of repairs Cian Roe who provided an amazing service and helped me through my claim - Process was smooth. Greatly appreciated best guy for the job!!!
23 February 2026
Unprompted review
Reply from Händler Protect
Hi John Walters,
Made a warranty claim and got in touch with the head of repairs Cian Roe who provided an amazing service and helped me through my claim - Process was smooth. Greatly appreciated best guy for the job!!!
Good communications during appeal
I have received a settlement after a bit of back and forth with handler. My original claim was rejected because of a breached 30 day deadline, which I wasn't made aware of, even after double checking a few details after the 30 days.
I appealed the case and eventually got put in touch with Cian, who to his credit, has been very quick and clear with his communications. He has offered to cover a large portion of my bill as a goodwill.
I wish my case had been dealt with 'normally' instead of having to go through the appeals team, but I'm happy with the outcome in the end.
21 February 2026
Unprompted review
Reply from Händler Protect
Hi Henry,
Thank you for your feedback. We’re sorry to hear that you’re frustrated with how the process has felt.
All repair requests are subject to the plan terms, including the requirement for supporting documentation to be provided within the stated timeframe from when a claim is first logged. Requests for updates or further information do not automatically extend this period unless a formal extension is confirmed. This requirement applies consistently to all customers to ensure claims can be assessed while the reported issue is current.
We can see that Cian has been in contact with you regarding this matter and the ongoing appeal. If there is anything further you would like clarified, please respond directly so we can ensure everything is fully explained.
Best regards
Händler Protect
Outstanding
Friendly professional and efficient, Cian Roe really went the extra mile for me. Very highly recommended. Thank you once again for a fantastic service!
20 February 2026
Unprompted review
Reply from Händler Protect
Hi Nat,
Thank you for your wonderful review. We’re really pleased to hear that Cian provided friendly, professional and efficient support and went the extra mile for you. We truly appreciate your recommendation.
Best regards
Händler Protect
Thank you to Cian Roe who quickly and…
Thank you to Cian Roe who quickly and efficiently resolved my query. The level of customer service was superb and left me with an excellent experience of the company. Many thanks
18 February 2026
Unprompted review
Reply from Händler Protect
Hi Customer,
Thank you for your wonderful review. We’re really pleased to hear that Cian was able to resolve your query quickly and efficiently. It’s great to know you had such a positive experience with the service.
Best regards
Händler Protect
A really excellent service
A really excellent service, very helpful and understanding of my difficulties. I would not hesitate in recommending Handler Protect. I am very grateful to them.
17 February 2026
Unprompted review
Reply from Händler Protect
Hi Smith,
Thank you for your wonderful review. We’re really pleased to hear that you found the service helpful and understanding. We truly appreciate your recommendation and kind feedback.
Best regards
Händler Protect
"Excellent service with good customer…
"Excellent service with good customer care. The team at Händler Protect went above and beyond to fix my car under warranty. Despite initial issues with the complaint process, they worked diligently to get my car repaired quickly and efficiently. Professional, courteous, and committed to getting me back on the road just in time for my MOT deadline. Highly recommend!"
17 February 2026
Unprompted review
Reply from Händler Protect
Hi Mary Ogbonmwan,
Thank you for your fantastic review. We’re really pleased to hear that the team was able to support you, resolve the situation, and get your car repaired in time. It’s great to know you found the service professional and committed throughout. We truly appreciate your recommendation.
Best regards
Händler Protect
I submitted my repair request
I submitted my repair request and within 24 hours had a phone call back. With all the information I needed. Very friendly, very precise with everything. Thankyou again
12 February 2026
Unprompted review
Reply from Händler Protect
Hi Alia McLeod,
Thank you for your great review. We’re really pleased to hear that you received a quick response and that everything was explained clearly. We appreciate your kind feedback.
Best regards
Händler Protect
I’ve been dealing with Handler protect…
I’ve been dealing with Handler protect after a claim for my car. Got to say Cian is so helpful and Customer Service friendly dealt with my claim do promptly and professionally. Can’t praise the company enough 👍.
11 February 2026
Unprompted review
Reply from Händler Protect
Hi Singh,
Thank you for your fantastic review. We’re really pleased to hear that Cian provided such helpful and friendly support and that your claim was handled promptly and professionally. We truly appreciate your kind feedback.
Best regards
Händler Protect
Helpful service - quick results
Really helpful support with processing reimbursement claim. Cian was able to speed up their processing time which allowed me to get my issue fixed quickly.
10 February 2026
Unprompted review
Reply from Händler Protect
Hi Jethro Watson,
Thank you for your great review. We’re really pleased to hear that the reimbursement process went smoothly and that Cian was able to help move things along quickly so you could get the issue resolved. We appreciate your feedback.
Best regards
Händler Protect
Great customer service
Put in a claim for work to be done, spoke to adviser Martin who explained process of what would happen in detail. Very helpful and friendly
10 February 2026
Unprompted review
Reply from Händler Protect
Hi Fay Medland,
Thank you for your kind review. We’re really pleased to hear that Martin explained the process clearly and that you found the service helpful and friendly. We appreciate your feedback.
Best regards
Händler Protect
Big thanks to My case handler was Cian…
Big thanks to My case handler was Cian Roe, just want to thank him for been patient with me and dealing with my case. Absolutely amazing guy! Thank you
2 February 2026
Unprompted review
Reply from Händler Protect
Hi Farid Mohammedi,
Thank you for your lovely review. We’re really pleased to hear that Cian was patient and supportive while dealing with your case. Your kind words mean a lot to us.
Best regards
Händler Protect
do not take out a warranty with this company
Avoid this scam of a company and do not waste your money on their warranty. Took out a 2year Gold warranty on a used car a year ago and in January the car would not start in the morning after speaking to Handler Protect they confirmed it covers recovery so had the car recovered to a known garage that does warranty repair work. The garage identified that one of the injectors had failed so I uploaded all information requested, Mot, Service Invoice, Diagnostic machine fault code report, quote for repairs. Handler protect then came back requesting more detailed info on the cause of the failure so had to go back to the garage who then had to add onto the quote a details of why the injector failed. Got email back from Handler Protect stating it had been declined due to it being classed as wear and tear and not a sudden or unforseen breakdown and also due to age and mileage of the car. Firstly the warranty clearly covers injectors, secondly the car would not start therefore cannot get any more sudden than that and unforseen as unless I had a crystal ball could not foresee it happening. Thirdly the company knew the age and mileage of the car when they issued the policy so is clearly mis selling of the policy. As for wear and tear if using Handler Protects logic once past a 3 or 5 year manufacturer warranty on a car ends no component whatsoever would be covered as every part comes under wear and tear. As for injectors they are built to last around a billion cycles and in some cases the life of the vehicle so not in any way a wear and tear item. Now without a car for 3 weeks. Will now be taking it to the Motor Ombudsman and failing that will then take it to the small claims court as I feel so strongly about this, am also talking to the local news about this which they are interested in doing a story about as it is not the first they have heard about this company
16 January 2026
Unprompted review
Reply from Händler Protect
Hi Kelly,
Thank you for your feedback. We’re sorry to hear how strongly you feel about this situation and understand why it has been frustrating.
At this stage, we have not been able to locate a repair claim or policy under the details provided in your review. We have requested further information from you so we can identify the correct plan and review the claim properly, but this has not yet been received. Without this, we’re unable to confirm the exact circumstances or the outcome you’re referring to.
For clarity, claims are not declined due to age or mileage alone. While injectors may be listed as a covered component, a repair can only be approved where the evidence supports a sudden mechanical or electrical failure, rather than wear, deterioration, or a fault developing over time. Requests for additional technical detail are made so the cause of failure can be properly established and assessed fairly.
Once we receive your plan number and vehicle details, we’ll be able to review the file in full and provide a clear response.
Best regards
Händler Protect
They’re basically running a fraudulent…
They’re basically running a fraudulent scheme. They look for every reason not to fix the car. You are better off saving for your fixing car or try another company . Handlerprotect is a no
6 February 2026
Unprompted review
Reply from Händler Protect
Hi Emmanuel Ebiega,
Thank you for your feedback. We strongly reject the suggestion that our business is fraudulent. Händler Protect operates as a legitimate repair plan provider and all claims are assessed in line with the written terms that are provided to every customer at the point of purchase.
At this stage, we have not been able to identify any repair plan or claim under the details provided in your review. We have requested further information so we can confirm whether a plan exists and review the circumstances properly. Without a plan number or vehicle details, we are unable to verify or investigate the issue you are referring to.
All repair requests are assessed based on technical evidence and the plan criteria to ensure a fair and consistent approach for every customer. If you do hold a repair plan with us and wish this to be reviewed, please contact us directly with the relevant details so we can address it accurately.
Best regards
Händler Protect
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