Händler Protect Reviews 

Handler Protect provides excellent cover that’s easy to access. Their wonderful staff are helpful and lovely to talk to over the phone, I had a particularly efficient encounter with Cian. Couldn’t recommend them more if you need a great warranty company.

Avoid them if you have an electric vehicle. Most of the clauses in their contract are vague for a layman and we end up signing it. My Jaguar I-Pace had a PSDB failure which I was told by JLR was an electronic/electrical failure. Handler rejected the claim stating it wasn’t explicitly called out as covered under the contract. Most of the ‘covered’ items otherwise would be fit for purpose for a petrol/diesel vehicle. After using AI to scan their entire contract, the conclusion was that 80% of the parts of an electric vehicle is not covered under Handler’s repair contract. Not renewing it now and advised a few of my friends to avoid too.

I would strongly advise anyone considering a warranty with Handler Protect to think carefully before purchasing.

I took out what was described as a comprehensive warranty when I bought my 13-plate car. The vehicle has very low mileage, which was known when the warranty was sold to me. Less than three months later, the car developed an oil leak. Following an inspection, the garage identified issues with the coolant expansion tank and thermostat, among other related faults. These components were listed as being covered under my warranty.

Despite submitting a claim with the garage’s inspection report, my claim was rejected in full, leaving me to pay for the repairs myself. It makes me question the value of having a warranty if components that are supposedly covered are still declined when they fail.

As a result, I have requested to cancel my policy and will be escalating my complaint to the Financial Ombudsman Service.

Based on my experience, I would not recommend Handler Protect avoid at all costs !!!

I had to claim on my Handler protect policy for a repair for my newly purchased car. Cian at Handler replied to my request the same day and the funds to cover the cost will be in my account tomorrow! Excellent service, helpful and polite - would recommend taking out a Handler policy when buying a second-hand car.

DO NOT USE THEM

Let them know I had an issue with my car. They told me it wasn't covered. Then went back and said it had evolved into more of a problem a couple of weeks later. Said they needed a diagnostic from a garage. 3 garage visits later (that I have paid out for) they diagnosed a faulty engine (which is different to what I originally reported and wasn't covered) They have refused my claim because it has been over 30 days since I first reported an issue.
RIDICULOUSLY they then are refusing to let me raise it as a new repair because they are aware of the issue already even though this issue is different to my original report. So now I am without a car as the engine is dying and the warranty company sent me round the houses to then deny my claim on a technicality.

I have requested that this be raised further - IF anything is done to help me I will update this review

Handler Protect was able to assist me through out the sudden repair that I have required. Their Customer service had made the experience nice and easy!

I'm very happy with the outcome of my claim it was stress free and handled very politey and efficiency
Thanks again

I had this warranty included with the purchase of my vehicle. When I called to make the claim the staff were extremely helpful and the link sent via email made it easy and simple to process the claim. Responses were quick and everything was explained to me until I was happy. Highly efficient and friendly service easily warrants 5 stars

First time that I've had an issue with my VW Polo so wasn't sure how easy the process was going to be with Handler Protect. I shouldn't have had any concerns as the whole process was seamless and professional. I spoke with Cian at Handler and he explained to me everything I needed to know, he dealt direct with the garage and took all the stress away. The after sales service was excellent, timely and straightforward. I couldn't be more please. Thanks Handler.

This is actually the only car warranty I’ve ever had, but everything was explained incredibly concisely and factually by Cian which has made the process considerably easier, Highly recommend and thank you Cian.

I had an excellent experience with Handlers Protect Warranty from start to finish. The entire claims process was smooth, straightforward, and completely hassle-free. Everything was handled professionally, and I was kept informed throughout.

A special thank you to Cain Roe, who truly went above and beyond to help me with my claim. Cain was knowledgeable, responsive, and genuinely cared about making sure everything was resolved as quickly and efficiently as possible. Outstanding customer service like this is hard to find.

I’d also like to thank the repair and engineering team for their excellent work. The repair was completed to a high standard, and I really appreciate the care and professionalism shown by everyone involved.

Overall, I couldn’t be happier with the service I received. I highly recommend Handlers Protect Warranty to anyone looking for a company that stands behind its warranty and provides exceptional customer support.

I had my initial claim rejected by Handler engineers, but after phoning up Cian the claims manager was super helpful and managed to get me a decent chunk of the repair covered.
Really brilliant customer service from Cian

Horrible Company, never cover anything, i had a warranty on my car, dealer sold with 18 months cover, but this company did not honour Gearbox fault, money is wasted, gave you lame excuses

⭐☆☆☆☆ Avoid this company – my warranty was completely worthless

I bought a van for £20,000, and after only 8,000 miles the engine catastrophically failed, leaving me with a repair bill of around £7,000.

I paid for a Handler Protect warranty because I believed it would protect me if something this serious happened. Instead, my experience has been nothing short of appalling.

My claim dragged on for weeks while more and more information was requested. Eventually, instead of helping with a genuine major mechanical failure, my claim was declined because they said the required information had not been provided within 30 days. As the customer, I was left caught in the middle while waiting for reports and information to be supplied, yet I was the one who ended up paying the price.

To make matters worse, I found the customer service extremely poor. In my experience, the call centre staff were dismissive, unhelpful and came across as rude whenever I tried to get updates or ask questions. At a time when I was already dealing with the stress of a major vehicle failure, I expected understanding and professionalism, but that wasn’t what I received.

A warranty should give customers confidence and support when they need it most. In my case, it did the exact opposite. I was left with a broken van, a massive repair bill, and a warranty that offered no protection when it really mattered.

After reading other people’s experiences online, I was disappointed to see that many customers appear to have had similar problems with declined claims. Based on my own experience, I cannot recommend Handler Protect to anyone.

If you’re thinking about buying one of their warranties, my advice is simple: read the reviews very carefully before spending your money. They will get out of paying with there bullshit terms. I called to see what was the process that was all. They then log it as a repair at point of contact when this simply wasn’t what i was calling for. Go with a reputable company guys. This company just takes your money with no intention of helping in the event of a breakdown. The reviews speak for themselves. Absolute crooks..

I would also lay good money on the fact that any ratings over 1 star are false. Don’t waste your money.

I ran into some unexpected car trouble with my vehicle however it was recently purchased so It was clarified that the vehicle still was under warranty maintenance. So I got on the phone to my Warranty company Handler Protect I was greeted by great customer service from Cain Roe ( Head of Repairs) He was helpful to assist me with my predicament
At the point in time and shortly later able to resolve the situation with a short conversation and a small detailed description via the official website. And just like that I was able to be back on the road without inconvenience. Many thanks to the team and also
Cian Roe
Head of Repairs

Cian made our first claim very straight forward, explaining the process and he then processed the claim and repayment extremely quickly. Thank you

Received a great service from Jimmy and he was extremely helpfull and sorted out the problem straight away!!!

Support from Handleprotect is a breath of fresh air when it comes to addressing my issue on my vehicle which was just aphone call away & being put straight thru to an agent. No waiting on automated messaging. I was emailed in minutes to submit my claim & within 4 days days including weekend was offered a pay out & confirmed by Cian who is head of repairs. Extremely courteous & friendly.

Absolutely remarkable, recommending to my wife & kids to get on board ASAP.

The agent i spoke to was very helpful and very polite. Although my claim was not covered, the agent explained very politely and offered me a goodwill gesture offered. I'm certified with the service i received.

Just spoken to head of claims KIAN,sorted our claim for repair to our car no problem so pleased we had this cover with Handler Protect...given peace of mind and no worries thankyou Kian for prompt service.!!