As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... See more
Company replied
I had a great experience with Jimmy at the Handler warranty company. He truly went above and beyond to make sure my claim went through smoothly. He kept me updated every step of the way, explained eve... See more
Company replied
If I could give 10 starts I give 15 stars We’ve been working with Handler Protect (Sean) for a while now as a dealer, and honestly they’ve been best in the game From our experience, the whol... See more
Company replied
Company details
Written by the company
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Contact info
PO Box 1631, GU22 2XL, Woking, United Kingdom
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cian was very helpful in helping me…
Cian was very helpful in helping me manage and pay out on my claim, very friendly and always helpful, while giving regular updates to me .
12 March 2026
Unprompted review
Reply from Händler Protect
Hi Oliver Wiles,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you throughout the process and keep you updated along the way. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Ethan at Handler Protect provided…
Ethan at Handler Protect provided outstanding service from start to finish. He took the time to clearly explain the entire process, making sure we understood every step and felt confident in the decisions we were making. His patience and professionalism really stood out.
We’re very grateful for Ethan’s help and would highly recommend him and the team at Handler Protect to anyone looking for reliable, supportive service.
12 March 2026
Unprompted review
Reply from Händler Protect
Hi Nicola,
Thank you for taking the time to share your experience. We’re delighted to hear that Ethan provided clear guidance and support throughout the process and that his patience and professionalism made a positive impression.
We’ll be sure to pass your kind comments on to Ethan and the wider team.
Best regards,
Händler Protect
Cian
Cian, was amazing start to finish. Great communication and a customer service . Highly recommend 😁
11 March 2026
Unprompted review
Reply from Händler Protect
Hi Kelly,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Cian provided great communication and support from start to finish. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian Roe- very helpful when I had a…
Cian Roe- very helpful when I had a problem and was able to come to a solution very quickly. Great customer service.
11 March 2026
Unprompted review
Reply from Händler Protect
Hi Reiss Paul,
Thank you for your feedback. We’re delighted to hear that Cian Roe was able to help resolve the issue quickly and provide the level of service we aim for. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Waste of money
I believe we were missold this so called warranty.
Reading the small print reveals Handler will pay only £40 per hour Labour charges. Which decent garage or repair centre charges less than £60-£80 per hour for labour?
The number of exclusions means I wasted £200 on a warranty that is absolute rubbish
Avoid at all costs
A generic reply from Handler.
My car needed 4 x new cold start injectors. Not covered by warranty.
A new L/H screen washer pipe and nozzle. A complete unit which is a Main Dealer part only. Not covered by warranty.
I accept and understand consumables are not covered however cold start heater plugs cannot ever be described as consumables nor can the screenwash pipe and nozzle unit.
It is pointless to try and blame the supplying dealer, he sells your product . Furthermore where do you think any garage charges only £40 per hour for labour? Not in this world.
I stand by my original comments.
Bit of confusion
I wrote the comment but the vehicle was sold in my wife's name.
Email me direct and I will provide her details.
Problem resolved thanks to Cian at Handler Protect
Items covered and paid for.
Excellent customer service.
11 March 2026
Unprompted review
Reply from Händler Protect
Hi Colin,
We’re sorry to hear that you feel this way.
Following your review, we asked for your details so we could look into the matter for you. However, using the name, phone number and email address you provided, we have been unable to locate any repair plan on our system that matches those details.
Händler Protect does not sell repair plans directly to customers. The plan is arranged by the selling dealership at the time the vehicle is purchased, and the dealer selects the level of cover, contribution limits and the terms that apply.
Without the correct information we are unfortunately unable to review the situation you are referring to. If you do have a Händler Protect repair plan, please contact our team directly with the vehicle registration or repair plan number and we will be happy to investigate this further for you.
Best regards,
Händler Protect
My experience with handler protect is…
My experience with handler protect is good
Cian help me with my claim. It took some time but its good i am fully satisfied.
10 March 2026
Unprompted review
Reply from Händler Protect
Hi Bilal Awan,
Thank you for your review. We’re pleased to hear that Cian was able to help with your claim and that you were satisfied with the outcome. We appreciate your feedback.
Best regards
Händler Protect
Today Cian from Customer service has…
Today Cian from Customer service has helped me to get a fault on my car fixed and has eased the all process. This was a pleasant customer service and he was very kind over the phone. Highly recommend it.
9 March 2026
Unprompted review
Reply from Händler Protect
Hi Pmendesphotography,
Thank you for your kind review. We’re really pleased to hear that Cian was able to help resolve the issue with your car and make the process easier for you. It’s great to know you found the service pleasant and supportive.
Best regards
Händler Protect
My warranty claim was dealt with…
My warranty claim was dealt with quickly and professionally by Lucy and Cian. Both were extremely helpful and polite and I found the claims process very easy to navigate. Based on my experience, I would recommend Handler Protect.
9 March 2026
Unprompted review
Reply from Händler Protect
Hi Tim Williams,
Thank you for your kind review. We’re really pleased to hear that Lucy and Cian were helpful and professional throughout your claim and that you found the process easy to navigate. We truly appreciate your recommendation.
Best regards
Händler Protect
Bunch of c*nts
They make it as inconvenient as possible to make a claim, then reject your claim, then make it a pain in the arse to appeal that claim.
They rejected my claim for a faulty camshaft position sensor saying that it's "due to the age of the vehicle". Camshaft sensors are covered in their plan. What's the point of saying you cover camshaft sensors if you're just going to deny it?
6 March 2026
Unprompted review
Reply from Händler Protect
Hi Reese Hayman,
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the outcome of your repair request.
While camshaft sensors may be listed as a covered component under the plan, a repair can only be approved where the evidence supports a sudden mechanical or electrical failure that meets the plan definition. Claims are not declined based on vehicle age alone, however if the information provided indicates that the fault is related to wear, deterioration, or a condition developing over time, it would not meet the criteria for authorisation.
We can also see that Cian has been trying to contact you to discuss the claim and explain the decision if you would like to contact him so he can go through everything with you.
Best regards
Händler Protect
Great service from handler protect.
Great service from handler protect.
Cian helped me with my warranty repair claim,when I was unsure on what documents I needed to get from the garage he advised me with every step .
6 March 2026
Unprompted review
Reply from Händler Protect
Hi Jody Wood,
Thank you for your kind review. We’re really pleased to hear that Cian was able to guide you through the process and help you understand exactly what documents were needed. We appreciate your feedback.
Best regards
Händler Protect
Excellent service from agent
I submitted a repair request yesterday and I got a call back within 24 hours. I spoke to Cian who was very helpful and patient in explaining what comes next after the approval of my claim. He was very enthusiastic and reassuring. Overall an amazing experience, will recommend!
6 March 2026
Unprompted review
Reply from Händler Protect
Hi Ezekiel Bello,
Thank you for your fantastic review. We’re really pleased to hear that you received a quick response and that Cian was helpful and patient in explaining the next steps. It’s great to know you felt reassured throughout the process. We truly appreciate your recommendation.
Best regards
Händler Protect
It's been a great support from the…
It's been a great support from the team, and I have been able to get all my issues resolved immediately.
Team is always there to assist and help in all circumstances.
5 March 2026
Unprompted review
Reply from Händler Protect
Hi Sandeep Gupta,
Thank you for your kind review. We’re really pleased to hear that the team was able to resolve your issues quickly and provide the support you needed. We truly appreciate your feedback.
Best regards
Händler Protect
"Gold Cover" is a scam – Rejects claims for covered parts and ignores safety risks.
Do not trust Händler Protect. I was forced to take their "Gold Cover" as a mandatory part of my car purchase, only to find out it is practically worthless.
My clutch slave cylinder – a part explicitly listed as covered on Page 4 of the policy – failed after only 2,458 miles. Despite this ridiculously low mileage, Händler Protect rejected the claim (Ref: 36652251/C1), dismissively calling it "wear and tear."
The most frustrating part is their "customer service." They have now completely stopped responding to my emails. Every time I tried to reach out, I received nothing but a generic, dismissive "copy-paste" response that didn't address any of my points regarding safety or the policy terms.
Because the failure caused a leak in the hydraulic system shared with the BRAKES, it posed a severe safety hazard. Since they ignored my appeals and stopped communicating, I had to pay £630 out of my own pocket to make the car safe.
The matter is now with The Motor Ombudsman (Case: 00314580) and is being reported to Trading Standards. Avoid this company at all costs – they take your money and disappear when you need them.
2 December 2025
Unprompted review
Reply from Händler Protect
Hi Przemek,
Thank you for your feedback. We’re sorry to hear that you felt frustrated during the process.
For clarity, while the clutch slave cylinder may be listed as a covered component, repairs can only be authorised where the evidence confirms a sudden mechanical or electrical failure that meets the repair plan definition. Where the information initially provided indicates wear, deterioration, or a condition developing over time, the repair would not meet the criteria for approval under the plan terms.
In this case, once the full information was reviewed, the claim was approved and payment was issued toward the repair. We’re pleased that the matter was ultimately resolved and that a contribution could be made toward the cost.
Best regards
Händler Protect
Cian was amazing
Cian was amazing. Personal, professional and explained the whole process in a simple manner. 5 star service.
4 March 2026
Unprompted review
Reply from Händler Protect
Hi CM approved,
Thank you for your fantastic review. We’re really pleased to hear that Cian provided such personal and professional support and explained the process clearly for you. We appreciate your kind feedback.
Best regards
Händler Protect
Great customer service and very helpful!
Great customer service and very helpful!
3 March 2026
Unprompted review
Reply from Händler Protect
Hi Max Turner,
Thank you for your review. We’re really pleased to hear that you found the service helpful and had a positive experience.
Best regards
Händler Protect
Lucy, I am so happy with your service…
I am so happy with your service and Lucy helped me to know the process and she is very helpful. Thank you
4 March 2026
Unprompted review
Reply from Händler Protect
Hi Sarathchandran bs,
Thank you for your lovely review. We’re really pleased to hear that Lucy was able to explain the process clearly and provide helpful support. We appreciate your kind feedback.
Best regards
Händler Protect
Support Staff Jimmy was very helpful!!!
I logged in a repair claim for the first time, and I was confused and upset about some of the terms. The repair support staff Jimmy was kind enough to reassure me and offer a resolution. The whole process was seamless.
4 March 2026
Unprompted review
Reply from Händler Protect
Hi Ifeoluwa Fisayo,
Thank you for your kind review. We’re really pleased to hear that Jimmy was able to reassure you and guide you through the process. It’s great to know the experience ended up being smooth and positive for you.
Best regards
Händler Protect
Absolutely useless and not worth the…
Absolutely useless and not worth the paper it's written on. My warranty came with the purchase of a new car. I made a claim and despite the quote for repair being within the value covered by the warranty, the claim was denied because apparently it would have made the car like new. Well, the engine would have been new but the rest of the car would not and what is the point of having a cover value if a claim that falls within it is denied. Don't touch these people with a bargepole. The date was April-August 2024.
4 March 2025
Unprompted review
Reply from Händler Protect
Hi Kate,
Thank you for your feedback.
We have reviewed the details provided in your review, however we have not been able to locate a repair plan or claim under the information available. Without a plan number or vehicle details, we are unable to verify the circumstances you are referring to or review the decision mentioned.
Repair requests are assessed strictly in line with the repair plan terms and the evidence provided, and decisions are not based solely on whether a repair falls within a financial limit. The cause of failure and the specific plan criteria must also be considered.
If you do have a repair plan with us, please contact us directly with your reference details so we can locate the file and respond accurately.
Best regards
Händler Protect
Do not trust them or rely on this as a…
Do not trust them or rely on this as a warranty.
3 March 2026
Unprompted review
Reply from Händler Protect
Hi Mrs. Carey,
Thank you for your feedback.
We have reviewed both of your reviews, however on each occasion we have requested further information so we can identify the repair plan and respond accurately, and this has not yet been provided. Without a plan number or vehicle details, we are unable to confirm whether a policy exists or review any claim that may relate to your comments.
If you do hold a repair plan with us, please contact us directly with the relevant details so we can locate the file and provide a full response.
Best regards
Händler Protect
Good service!
First time having to make a claim and the process was very simple. I spoke to Cian, who was professional, friendly and kindly explained the breakdown of my repair. Although the outcome wasn’t as expected, Cian ensured the best possible result for me. Much appreciated Cian!
2 March 2026
Unprompted review
Reply from Händler Protect
Hi Demi Cheney,
hank you for your kind review. We’re really pleased to hear that Cian explained everything clearly and supported you through the process. While the outcome may not have been what you initially expected, it’s great to know he was able to help achieve the best possible result for you.
Best regards
Händler Protect
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