Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
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Great staff always willing to help and so professional, Nothing is to much trouble and keep me informed with stock levels which is very important to me when supplying my shops. Well done and keep th... See more
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Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
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First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Hancocks
Good Morning, thank you for your lovely review, we do appreciate it - Have a lovely day :) Thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely weekend. Thanks Courtney CS :)
Bulk chocolate bars
Ordered bulk chocolate bars for a charity event. Good value. Straightforward process. Good delivery. No complaints. Thanks!
13 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Andrea CS
All good there was a slight issue with…
All good there was a slight issue with my order when I went to collect it but it was rectified immediately. Overall a very good experience will definitely being ordering again
13 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Courtney CS
When my order arrived one of the boxes…
When my order arrived one of the boxes was open. To me it seems like it had been opened by the driver before delivering it. I did question the driver and he was giving very vague answers
11 April 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop an email over directly to get this sorted :) Thanks Courtney CS :)
Great service and fast delivery
I have always used hancocks for my sweetie delivery for my small business and they are always a great service and amazing quality stock
11 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day thanks Courtney Cs :)
Great value products
Great range of products and excellent value, with quick delivery via DPD.
Well packed but yet again the Crazy Jelly Beans bag had spilt open in transit. This is the third order this has happened to these in transit.
16 April 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise about the Crazy Jelly Beans, I will pop an email over to you direct to get this sorted :) Thanks Courtney CS.
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Super helpful team
There was an issue with delivery but the customer service team were amazing and sorted it quickly great quality product and reasonable price - thanks
10 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we really do appreciate this. Have a lovely day, thanks Courtney CS
My last order was received on time ,and left in my safe space.
My last order was received on time ,and left in my safe space
14 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS :)
An easy experience placing the order
An easy experience placing the order. Delivered well wrapped and on time.
Great selection on offer.
Would recommend this company.
7 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS :)
So many products constantly out of…
So many products constantly out of stock coupled with the ridiculously high delivery costs makes Hancocks the least attractive supplier
13 April 2026
Reply from Hancocks
Hi Fiona, thank you for your review, and I do apologise for the frustration you are feeling, I will ensure this is passed back to the correct team regarding the stock on the website :) Thanks Courtney CS.
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Courtney CS
Products were exceptional and delives…
Products were exceptional and delives were on time as communicated
7 April 2026
Reply from Hancocks
Good Afternoon, Thank you for such a nice review, Happy to hear that you are happy with our products and delivery times 🍭️🍬️
Thank you
Luke Jackson
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a wonderful day, Thanks Courtney CS :)
Reply from Hancocks
Hi,
Thank you for your kind feedback we really appreciate this.
Courtney - CS
HANCOCKS ALWAYS PACK ITEMS WELL,speedy…
HANCOCKS ALWAYS PACK ITEMS WELL,speedy delivery and regular updates and never delayed thank you
9 April 2026
Reply from Hancocks
Hello. thank you for your lovely feedback, we do appreciate this. Have a lovely day. Thanks Courtney CS :)
Poor Communication and False Promises
Placed an order for £300+ and two days after the promised delivery date, called them for an update on its whereabouts to be told the order was cancelled by a "system fault" but they didn't care to notify me. Was told it would be re-ordered and shipped for the next working day, but on that day it didn't turn up, so I call up and they then promise it the next day pre 10am. That day comes and surprise surprise, no delivery.
This is my second order with them, and based on this experience I'm unlikely to use them again, even if this order eventually makes it to me. Would be nice if they actually communicated with their customers
14 April 2026
Unprompted review
Reply from Hancocks
Good afternoon,
I’m very sorry to hear about your experience. Please be assured that your concerns have been escalated and are currently being reviewed as a matter of urgency. We appreciate your patience while we work to resolve this as quickly as possible.
Thanks
Amelia CS
Products where perfect
Products where perfect, and customer service really good and helpful. Arrived on the date that I scheduled. Price a little higher than some compactors on some stock, but had items I could not purchase else where so was pleased with this. Just wish shipping was a little quicker
9 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it, I do apologise for the shipping times :) Thanks Courtney CS
Great choice
Great choice, easy to shop and find what you're looking for. Will always come back again and again. Great company and STAFF Thankyou Kind Regards Beth
31 March 2026
Reply from Hancocks
Hi,
Thank you so much for your kind feedback, we really appreciate this.
Courtney - CS
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