Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
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Review summary
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Great staff always willing to help and so professional, Nothing is to much trouble and keep me informed with stock levels which is very important to me when supplying my shops. Well done and keep th... See more
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Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
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First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great Customer Service but broken Eggs :(
This is the second year I have ordered Easter eggs for everyone in my company, and the customer service is great. They are very responsive and proactive. However, when I received my order, a few of the eggs were broken. I ordered one for everyone in my company, so unfortunately a few people ended up with a damaged one.
2 April 2026
Reply from Hancocks
Good afternoon,
Thank you for taking the time to leave your review. I’m really pleased to hear that your issue has now been resolved. We truly appreciate your feedback and will be sure to share it with the relevant team.😊
Kind regards,
Amelia
Customer Support
Delivery was delayed and only notified…
Delivery was delayed and only notified after telephone enquiry.
2 April 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise for this, please know this is not what we like to see for any of our customers. Thanks Courtney Cs
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks Courtney CS
Great Value & Quality
Fantastic selection of sweets for our tuck shop, very reasonably priced and a quick delivery. Would recommend!
7 January 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
Reply from Hancocks
Morning - thank you so much for your great review, so pleased you are happy with the service - Have a lovely day - Claire/CS
Still haven't received the remainder of…
Still haven't received the remainder of the delivery
2 April 2026
Reply from Hancocks
Hi,
I am so sorry you are still missing the remainder of your order. I will send you over an email shortly so I can get this resolved for you.
Thank you,
Courtney - CS
Good experience from start to finish…
Good experience from start to finish good quality
28 March 2026
Reply from Hancocks
Hi there, thanks for taking the time to provide this feedback, pleased you are happy with the service and products. Have a great evening - Claire/CS
Well stock all the time for confeceary
Well stock all the time for confeceary. Well packaged and dillevery on time.
26 March 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
All Boxes Ticked
Prompt. Efficient. Good value. Excellent customer service. Intuitive web experience. Pertinent marketing.
31 March 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day thanks Courtney CS :)
Great selection of confectionery
Great selection of confectionery at good prices. Honest and reliable delivery service. 5 star firm
1 April 2026
Unprompted review
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Great service
Great service. Easy to navigate website and brilliant products at great prices.
26 March 2026
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Prompt efficient delivery of goods at a…
Prompt efficient delivery of goods at a competitive price
30 March 2026
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
My resent deliveries have been damaged…
My resent deliveries have been damaged with sugar strands all over my driveway,hallway. The time taken to hoover the mess and send photos and emails is ridiculous. The items got replaced but got lost by the parcel company not before arranging 2 scheduled appointments to deliver and not turning up. Finally I have a delivery and yet again damaged product. All they need to do is double bag the sugar strands as they have done sometimes in the past. I request this every time when I order.
17 March 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop you an email over to get this sorted. Thanks Courtney CS
Terrific service
Terrific service. Items arrived promptly and were exactly what I ordered. Would order again from this company
25 March 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
You had the merchandise we required at…
You had the merchandise we required at a very good price and your delivery times were very good as well.
9 March 2026
Reply from Hancocks
Hello, thank you for your lovely review. We do appreciate this, have a lovely day. Thanks Courtney CS
Could do with more more names as a lot…
Could do with more more names as a lot of the sweets we sell you don’t stock unfortunately
18 March 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate it, I will pass this back to the correct team for you :) Thanks Courtney CS
Usually get a pallet delivery each week…
Usually get a pallet delivery each week from the Glasgow depot, which is excellent. I placed a web order 4 days ago for items that were out of stock in Glasgow, and it still hasn’t been dispatched. The Glasgow staff are great, but the online ordering just isn’t worth the hassle anymore. The waiting times are getting worse, and I won’t be using the online service again. I’m not a small customer – I’ve been with Hancocks since 2010 and spend over £45k a year with Glasgow.
23 March 2026
Unprompted review
Reply from Hancocks
Hi Donna, I am sorry to hear of the issues you've faced, this is not what we like to see. Please can you confirm your full order reference to website@hancocks.co.uk, I will then pick this up directly. Thanks Courtney CS :)
Always good
9 March 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it, have a lovely day. Thanks Courtney CS.
the extra mile
There was a mistake with the order and it was sent to the wrong place. Hancocks realised it was wrong and kept me informed of everything that was going on. All sorted now and n othing was too much trouble for Sammie.
Gives you faith in companies.
15 March 2026
Reply from Hancocks
Hello, thank you for your lovely review on Sammie, we really do appreciate this. Have a lovely day, thanks Courtney CS.
Great service
Great service, had just I required with Milky Bars, and delivery to my home. At the event we are going to I am dressing up as The Milky Bar Kid, so the Milky Bars will be on me ..
18 March 2026
Reply from Hancocks
Hi,
Thank you so much for your kind feedback, we really appreciate this.
Courtney - CS
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