Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
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Review summary
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Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
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First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
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Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I al... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Hancocks
Hello, thank you for your lovely words, we do appreciate it. Have a lovely day, Thanks Courtney CS :)
I love the company
I love the company, love the choice of sweets, I would honestly give a 5 star if not for one constant issue, when I order tub sweets, most often you get a couple that are damaged, may not be you, its the courier your using. I know you do your best to protect goods, but the courier must throw them boxes about. I dont bother ringing, cause I cant be bothered with the hassle of sending back.
23 April 2026
Reply from Hancocks
Good Morning, thank you for your review, and I do apologise for how you feel this is not what we want to see or like to see for our customers, I will pass this over to our courier. Thanks Courtney CS
Reply from Hancocks
Thank you so much for your kind review! We’re really pleased you’re happy with the products and delivery. We truly appreciate your recommendation!😊
Thanks Amelia CS
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Easy to order and delivery on time.
24 April 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
My first time buying
My first time buying, was a little problem but they solved it right away
Fast to dealing with and ready to help
21 April 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, I'm glad to hear that your problem was dealt with swiftly.
Courtney - CS
Delivery as promised
Delivery as promised. Don’t order lollies much as they often come broken and never managed to get my money back
21 April 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise for this, in our terms and conditions, if you report damages with an image, we are more than happy to credit/replace these. Thanks Courtney CS
Amazing service every time
Amazing service every time, any problem (very rare) they solve on that day, will always be back
21 April 2026
Reply from Hancocks
Hello, thank you for your lovely review we do appreciate this, Thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks Courtney CS :)
Always great service,whether it’s…
Always great service,whether it’s delivered,click and drop or warehouse purchases. Very highly recommended.
24 April 2026
Reply from Hancocks
Hello thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS
Reply from Hancocks
Hello thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS
Goods missing from the original order
Goods missing from the original order, but the team resent within a couple of days with no issues.
20 April 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate this. Have a lovely day, Thanks Andrea CS :)
Reply from Hancocks
Hello, thank you for your review, we do appreciate this. Have a lovely day, Thanks Courtney CS :)
I would give them 5 stars if it weren't…
I would give them 5 stars if it weren't for a few minor issues. They don't offer a credit account, which makes things a bit inconvenient. The bigger problem is that they quite often run out of certain stock, meaning you either have to look elsewhere or wait 2-3 weeks. On bright side, when everything is in stock, their service is impeccable.
17 April 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate it. We do apologise regarding the credit account. Thanks, have a lovely day. Thanks Courtney CS
Easy to order online and quick delivery
Easy to order online and quick delivery
Robust packaging
21 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS
Great company
Always a good company to deal, any issues and they are dealt with quickly and resolved.
Been using Hancocks for well over a year now, highly recommend 👌
16 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we really do appreciate it. Have a wonderful day, Thanks Courtney CS :)
My order was shipped exactly on time…
My order was shipped exactly on time and as ordered, very reliable service
20 April 2026
Reply from Hancocks
Hello. thank you for your lovely review, we do appreciate it, Have a lovely day Thanks Courtney CS
Reply from Hancocks
Good Morning, thank you for your lovely review, we do appreciate it - Have a lovely day :) Thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely weekend. Thanks Courtney CS :)
Bulk chocolate bars
Ordered bulk chocolate bars for a charity event. Good value. Straightforward process. Good delivery. No complaints. Thanks!
13 April 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Andrea CS
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