Halfords Retail  Reviews 67,917

Do not buy this bike if you think you will ever need to repair it! After an accident, needed to replace mudguards and chainguard only to discover that Halfords do not bother to supply replacement parts. Good job Britain doesn't have any potholes!

Ordered a battery and fitting from Halfords in Bridgwater for my focus RS. It was £199. Arrived before time and a young man came out to do the job. After messing about a bit I told him he had to remove the air box which he said was beyond what he was allowed to do when fitting batteries and all he could do was refund me. I had driven 30mins to be told this. A complete waste of time. A bit of good luck did come from this though as phoned the battery centre in Bridgwater after and drove there and the two old boys there sold and fitted a new battery to my RS while I waited and they were far cheaper. Anyone thinking of buying a car battery from Halfords please don't and give the battery centre a ring instead. You won't regret it.

Car battery was supposed to have a 5 year guarantee guess what it wasn’t. After 18 months Halfords auto centre said it needs replacing it’s still on warranty get it changed at the store for free but they wouldn’t! Website has no terms or conditions regarding the warranty so it’s a SCAM. The hey also did not programme the new battery which is supposed to be done! Awful experience been a loyal customer for years but not anymore!! Stay away from Halfords

Went to buy a bike. No stock. EIGHT DAYS to deliver.
Ordered online from the only store near me to show stock (hr away)
Email 4 hrs later to say its been cancelled, no explanation, no phone call.
Try to phone store , got through to a call centre who told me it had been cancelled and reordered for collection 5 days away. Asked to cancel it as this is no good to me. After trying to get through to the store, she had to ESCALATE it to somewhere else.
I now have to wait for this money to go back on my card.
A quick phone call could have saved all this hassle.
A similar bike has now been ordered from Argos for collection tmrw morning after 9.

I went into Halfords in Wrexham today, my oil light had come on and I was rather stressed, and not particularly good for cars. My husband always sorted everything but he passed away 3 years ago. A young man, Lewis, came to me and the kindness and helpfulness that he provided is not something that can be taught, he was born with a kind heart. Thank you so much for your help Lewis. Very much appreciated.

I am extremely disappointed with the appalling customer service I received from Halfords regarding a faulty car battery still covered by their 4 year guarantee.

My local branch refused to exchange the battery, to make matters worse, I wrote a formal letter of complaint to Halfords head office . I have not received even the courtesy of a reply or acknowledgment.

Ignoring legitimate customer complaints is unacceptable for a company of this size and reputation . A guarantee should mean exactly that .

I expected far better from Halfords, instead, I have been met with refusal, and poor customer service. Based on my experience, I would seriously question whether their guarantees are truly honored when customers actually need them.

Rowland bell

I would give this company 0 if I could! My mother took her car in to have a parking sensor fitted, the unqualified worker cut through the cables for the reversing lights and hill assist. It has taken 3 weeks and numerous phone calls to get this fixed. They have then sent the car to a garage who are refusing to give the car back because Halfords payment has gone through! I wouldn't trust them with even a toy car!

I scheduled a diesel particulate filter (DPF) flush service through their website and arranged an appointment at one of their garages. I left my vehicle there for an entire day to have the work completed. Despite waiting until the end of the day, I received no communication from the garage. When I contacted them, it appeared they had forgotten about my appointment, and their responses were inconsistent; they falsely claimed multiple times that the work had been completed, which was not the case. Upon returning to the garage, I found my car parked in the same spot where I initially left it, and the engine was cold, similar to a cold start in the morning. When I reached out to the support team, they stated that my job had been "rolled over," and after two weeks, I received a message indicating that the appointment had been canceled. I would not trust this company again, as it caused unnecessary stress and frustration. Their unprofessional conduct and dishonesty exhibited a lack of respect for my time and commitment.

Today I visited Halfords Newport, IW shop and enquired about repairing a chip in my windscreen. Very helpful man said they could do it today at a later time. I arrived at arranged time and saw Sean who would be doing the repair. He explained the procedure and said it would take about 30 minutes. I waited in store and when Sean had completed the work he came and got me to examine the job. It was excellent! Sean was a really nice guy and a credit to the firm. I cannot thank Halfords enough, for their work and excellent service. Well done.

Booked a windscreen chip repair. Read all details of the booking prior Got a phone call 10 minutes before they arrived. As soon as I opened the door (no hello, intro or manners, etc) I was asked if I’d be ok signing a waiver so that if the employee damaged my car in anyway that I would be happy paying for it! Haha! No mention of this at the time of booking, nothing in the confirmation or tracking emails etc. just a random employee asking ME to cover HIS back. Very odd, very untrustworthy and was quite a huge red flag. So, I declined, then tried to call customer service to see if this request was legit and to (potentially rebook). Well, once you’ve spent over 5 minutes going through automated options, you are met with staff who barely speak English, are aggressive, pedantic and rude. They have no clue what you are on about when you refer the waiver (because they don’t speak sufficient English) so they put you on hold for over 10 minutes without warning then your call is just redirected to the initial main menu you started with. 7 calls I made before I gave up. And it’s the same lack of service online. I’d avoid and go to a local garage, at least that way you know the t&c s before you pay upfront and then are potentially scammed, with no way to get recompense or reassurance from a foreign team.

Avoid this place if you need bulb changes. They completely botched this simple job. I arrived asking for a straightforward bulb installation, but it turned out to be far from simple, making the situation worse. The technician broke the wires connected to the board, then said in broken English that I needed to go to a garage to fix it. As a result, my car was left without lights, indicators, brakes, or hazard lights. I had to pay an additional £155 to get it repaired.

How Halfords cannot afford people to sort out their issues in store goes beyond me. I booked tyres online, paid for it, and was then told there is an error and to phone Customer Care. What a joke, it sounded like they were having a party, laughter, shouting, and making it impossible to hear the person supposed to assist me. When I told her I had been on the phone with her for 25 minutes as she asks 1 question, then disappeared for 5 minutes, then asked another question and disappeared, while I could hear her talking in the background, she quickly sorted me out and rebooked my order. The worst ever customer service I had to deal with. Halfords should be ashamed, and they just lost another customer for life.

I ordered a brand new starter motor at a cost of over £200 and was sent a reconditioned unit.
Spoke to customer service who said I would be contacted within 8 hours,16 hours later I.am.now being told I have to wait upto 7 days.
Spent thousands with halfords over the last couple if years,will never use this company again.

don't shop here at all 1/ they made me spend £657 on a dash cam this included fitting and it does not work
without £100 subscription they never tell you that the same dash cam cost £300 so i have paid more than double the price for this it's much cheaper online

2/ I was then issued with a 60 parking fine for parking at halfords over 3 hours when staff told
me that i would have to leave it there to get my dash cam fitted

3/ in January they
made me
sign up to the Halfords membership club even though i had a blue light card and then they told
me
it will cost me £45 to leave this membership which was also
not
mentioned at the time to me, I have been scammed by them in my opinion

Visited Doncaster North bridge Halford needed 2 headlights fitted and it was 10 minutes before closing Lee was amazing did it without any issues brilliant bloke well done

What a difference in 2 different Halford stores. In Craigavon the man was grumpy and overcharged me in Coleraine Ross could not have been more helpful to me a pensioner. He was kind and mannerly and I just want to say thank you Ross you made my day!!!! 😊

The left hand doesn’t know what the right hand is doing ,

I had an extremely disappointing experience with Halfords’ mobile tyre replacement service and would strongly advise others to avoid it altogether.

Halfords claims it prides itself on offering quality products and services, and on providing support when things go wrong. My experience was the complete opposite—there was no meaningful support, no accountability, and no attempt to resolve a problem entirely of their own making.

The technician arrived but was unable to fit the tyres because they didn’t have the correct size socket—basic equipment that should have been confirmed before the appointment. Instead of taking responsibility or making any effort to resolve the issue, they simply refused to continue and left. I was left with unfitted tyres and no immediate solution, effectively abandoned after paying for a service that was not delivered.

The response from the call centre was equally unacceptable. They were dismissive, unhelpful, and completely lacking in empathy. Rather than taking ownership, they hid behind excuses and known issues, showing no willingness to address or fix the problem.

I am now left dealing with the inconvenience and additional cost of arranging tyre fitting myself—completely defeating the purpose of booking a mobile service.

This was a failure at every level: poor preparation, poor service delivery, and poor customer support. I will not use Halfords again and would strongly warn others against relying on this service.

Had a new battery fitted to 72 plate Kuga Hybrid yesterday. The entire experience was 5 star. An experienced technician who explained everything, saved a fortune compared to FORD prices for the same job. All appears working OK so on that basis 5 stars. Andy was the name of the Technician at BANGOR North Wales.

Refund on item was promised by a member of staff by phone and I didn't receive it ( all of £9 for a set of bike pedals) I eventually received it after several calls to the supposed online help (using the term 'help' in it's loosest term)! and having to drive 13 miles to a store to talk to a human as opposed to some poxy useless call centre in India.