Guitarbitz Guitar Shop Reviews 

1,704
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Purchased a guitar and case, really good price on the discontinued guitar, received a £20 discount on the case really pleased. The service and delivery were first class. Only one gripe ~ The advert... See more

Company replied

Rated 4 out of 5 stars

I feel confident in going to Guitar Bitz for my guitar needs, they not only keep a good selection but also have a good depth of knowledge of the products they sell. Best of all, they are Fender s... See more

Rated 5 out of 5 stars

After doing some research on local music stores, I made a five hour round trip to Guitarbitz Guitar Shop in Bath to collect my Takamine acoustic guitar. As expected Sam was very helpful and nothing... See more

Rated 5 out of 5 stars

I've been a customer for a few years and never had a problem. Great selection of products and delivery always comes next day if you order early enough. Highly recommended. Hoping to order some ho... See more

Company details

  1. Music Store

Information provided by various external sources

Guitarbitz Guitar Shop is based in Frome on the Somerset & Wiltshire border, UK (only a short drive from Bath, Bristol, Trowbridge, Wells, Warminster, Taunton, Bridgewater and Exeter). Selling a wide range of electric guitars, acoustic guitars and bass guitars from major brands such as Fender, Yamaha, PRS, ESP, Tanglewood, Martin and Squier to name just a few. As well as selling a huge array of accessories including Electric/ Acoustic/Bass/Classical guitar strings, soft cases, guitar straps, etc, they also sell a wide range of guitar spare parts including machine heads, saddles, top nuts, control knobs, guitar pots and lots more. Guitarbitz have a while you wait string change service, and will also perform repairs and guitar set-up at very reasonable prices. If you can’t make it to the shop, visit their website or give them a call. All orders have Free UK express delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,704)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Did exactly what they promised....

Recently found their site by chance whilst looking for a Takamine eg mini guitar.
They had just what I was looking for in their sale reduced by £100 pounds against my local music shop.
Ordered on Friday, by phone, and delivered as promised on the Monday, free of charge. Brilliantly well protected and arrived in beautiful condition and in perfect tune. Played straight out of the box. Great job guys....

18 September 2014
Unprompted review
Guitarbitz Guitar Shop logo

Reply from Guitarbitz Guitar Shop

Hi Peter.

Thanks for the review.

Rated 5 out of 5 stars

Great service!

Really great service, incredibly fast delivery ,I will order from here again!

16 September 2014
Unprompted review
Rated 5 out of 5 stars

5 Star Bitz

I ordered 2 jacket sockets from these guys and they arrived on time and are exactly what we needed. Hassle-free, great service.

16 September 2014
Unprompted review
Rated 5 out of 5 stars

Fast, efficient, effective.

Used these guys a few times. Excellent customer service - always go above and beyond. Wouldn't hesitate to use them again or recommend them to anyone.

10 September 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic from order to delivery

The service I received was fantastic. I ordered a fender electric guitar package, and the gentleman I spoke on the phone with was very polite and helpful. The delivery was also great with it's being delivared within 5 days, and I was always sent updates of my order by text and email. I would defiantly use this service again.

5 September 2014
Unprompted review
Guitarbitz Guitar Shop logo

Reply from Guitarbitz Guitar Shop

Hi Sam.

Thanks for the review.

Rated 5 out of 5 stars

Speedy Service

Ordered strings in the afternoon and received them in the morning of the next day.Excellent Service.

3 September 2014
Unprompted review
Rated 5 out of 5 stars

very efficient

Great place to buy from, they've got a good range of quality products and their service is very quick and efficient.

2 September 2014
Unprompted review
Rated 5 out of 5 stars

Fine

Delivery and items ordered exactly as described

27 August 2014
Unprompted review
Rated 5 out of 5 stars

Superfast Service and friendly staff

I had to call the store before ordering as I wanted to check the dimensions of machine head/tuning peg unit. The person at end of line was extremely helpful and very polite making my inquiry very easy.
I ordered 3 items on a Friday afternoon and they arrived first thing Saturday morning allowing me to repair my guitar that afternoon.
An excellent website and excellent products; I will definitely be using their services again

22 August 2014
Unprompted review
Guitarbitz Guitar Shop logo

Reply from Guitarbitz Guitar Shop

Hi David.

Glad we were able to help. Hope you're enjoying your guitar.

Rated 5 out of 5 stars

Good strings delivered very quickly

Trying these strings out to see if they make my acoustic more like an electric to play.
So far so good.
They definitely don't have the deep tone of thicker strings but if you're putting it through a PA or amp that can be adjusted so happy at the moment.

21 August 2014
Unprompted review
Rated 4 out of 5 stars

First Class customer service

The website was very clear and easy to navigate. Plenty of information about products and ordering was very straightforward. I ordered Thursday for a Friday delivery however on Friday morning the online courier tracking site suddenly said my delivery would be the following Monday with no reason or explananation. Fortunately when I expained to James at Guitarbitz that this was not convenient he was able to arrange with the courier to deliver it on the Saturday (apparently the name and address label on the package had fallen off), and so I received my guitar only 1 day late.

21 August 2014
Unprompted review
Guitarbitz Guitar Shop logo

Reply from Guitarbitz Guitar Shop

Hi Matthew.

Sorry for the little error by our couriers.

Glad you were happy with our service and hope you are enjoying the guitar.

Rated 5 out of 5 stars

Absolutely perfect !

I called them from France, looking for a Wilko Johnson telecaster (anymore available in France...) and then I sent my order on wednesday 13th of august. The guitar has been delivered in forfeit conditions on monday 18th. What else ?

20 August 2014
Unprompted review

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