Greenlight Motors Reviews 

693
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and polite staff for making the car-buying journey exceptionally smooth, efficient, and completely stress-free from start to finish. Many people highlight the outstanding user experience and note that the entire process, from the initial discussion to collection day, is handled with great professionalism. However, some customers also noted frustrating experiences regarding poor aftersales support and persistent communication difficulties when dealing with unexpected mechanical issues or vehicle faults after purchase. Reviewers expressed deep disappointment with unhelpful customer care representatives, long delays, and a lack of proper assistance when attempting to resolve ongoing car problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and supportive service from the team.... See more

Service

Reviewers mention ambiguous feedback about service, with many customers reporting highly frustrating... See more

Product

People report ambiguous experiences with product, reflecting a wide division in consumer feedback. While some... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise specific staff members for being... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazed by the quick,efficient and professional service I received from Greenlight motors and more specifically from Alex. He kept me updated from the minute the sale went through in regards... See more

Rated 5 out of 5 stars

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured... See more

Rated 5 out of 5 stars

Friendly, Patient and Accommodating I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "H... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted. We went... See more


Company details


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4.1

Great

TrustScore 4 out of 5

693 reviews

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4.1

All reviews

(693)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a Skoda from Greenlight…

I purchased a Skoda from Greenlight Motors on 2 August and was immediately hit with the main dealer’s 600-mile “no start” lockdown thanks to a defective AdBlue tank. What followed was nothing short of a disaster:

- Agreed collection date came and went with zero contact from Greenlight
- Repeated phone calls and emails went unanswered until a formal letter of final action
- Greenlight finally approved my £1,300 Sparshatts repair but never released the same-day Faster Payment they’d promised
- To this day, the garage remains unpaid and I’m still without a car

This negligence has caused me severe distress and put my Royal Navy commitments at risk every weekend. No one in management has stepped up to resolve this. I’ve now filed formal complaints with the Financial Ombudsman Service and Trading Standards. If you value your time, sanity and ability to get where you need to go, do not touch Greenlight Motors with a barge pole.

2 August 2025
Unprompted review
Rated 4 out of 5 stars

Smooth No Pressure Purchase

From first contact to driving away there was no pressure sales, gave time to inspect the car, roadtest until I was happy and struck a good deal in a very friendly manner.
Pleased with the car and would definately buy from again, and I have already recommended to a firend.
Reason for a 4* and not a 5*, I could have cleaned the car with a dirty rag better than it was cleaned and supposedly valeted, but other than that everything was spot on.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

This is my second car from greenlight…

This is my second car from greenlight motors in 2 months!! My experience with these guys has been brilliant. I have bought many of cars over the years but the effort,preparation and time that comes from these guys is like no other dealership. They did me a great deal for my partner last month so i made a promise when i bought a car for myself I would come back. Alex was brilliant at sorting me another deal out with a lovely car. A journey from Bingham well worth

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Harry Was exceptionally helpful

Harry Was exceptionally helpful , Helped me over calls and WhatsApp he made the process so easy I barely had to do anything now i've got my brand new golf gtd , wouldn't recommend anyone else!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was brilliant. Alex and Danny kept me updated through out the whole process. The car is immaculate. Everyone at greenlight was polite and friendly. I could have bought a car at main dealers however the service was second to none from greenlight motors. A trusted dealer if you are looking for a new car. The finance team were brilliant also. The way this independent dealership looks after their customers is great. What a credit to the independent car scene these guys are

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a lovely Mercedes GLC from…

Purchased a lovely Mercedes GLC from greenlight motors. Alex was brilliant at keeping me updated throughout the prep process. Danny was also good when it came to handover day!! I would recommend

25 August 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from Green…

I recently purchased a car from Green Light Motors, and I couldn't be more impressed with the service! From start to finish, the team went above and beyond to ensure everything went smoothly. No request was ever too much trouble, and they handled everything with the utmost professionalism. We had an issue with the charging lead, and without hesitation Awais the Service Manager assisted with getting us a brand-new one and it was in its way the very same day! The level of care and attention they provided made the entire experience exceptional. Highly recommend Green Light Motors for anyone looking for both quality cars and top-notch customer service!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service i have…

Amazing customer service i have purchased 69 plate corolla. Thanks to danny for giving me cheap delivery to my address and a discounted warranty.
Look forward to my car

19 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID !!

AVOID AVOID AVOID !!!

THEY WILL SELL YOU A FAULTY VEHICLE, BLAME YOU FOR IT AND CAUSE MANY PROBLEMS IN COLLECTING THE VEHICLE, ABUSIVE ON THE PHONE , WILL BULLY ANY WOMEN NOT GOOD COMPANY AT ALL PLEASE AVOID!!!!!!!

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful, what a waste of 3 weeks. Good sales lady , from there on in bad . Couldn’t fix the car which is still on sale . Lies upon lies and no call backs . Great reviews, wow was I proven wrong

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from green light…

Fantastic service from green light motors bought my second car of them thanks to Danny and Alex in the dealership who helped me throughout the process. Came all the way from London and got me approved on a wonderful Nissan qashqai
Highly recommend
Thanks guys

13 August 2025
Unprompted review

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