Greenlight Motors Reviews 

692
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them through the entire car buying process, ensuring everything feels smooth, transparent, and completely stress-free from start to finish. Consumers are also very happy with the overall user experience, noting that vehicles often arrive in immaculate condition, matching their online descriptions perfectly. However, some customers also noted significant issues with aftersales support and communication when unexpected mechanical problems arose shortly after purchase. Some reviewers experienced frustrating delays, poor responses, and unhelpful interactions from the customer care team when trying to resolve complaints about faulty vehicles.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful and professional... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions about their... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split experiences regarding... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, easy, and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazed by the quick,efficient and professional service I received from Greenlight motors and more specifically from Alex. He kept me updated from the minute the sale went through in regards... See more

Rated 5 out of 5 stars

Myself and my husband bought an Audi 20 plate Q5 from green light motors. The service was amazing overall. We had a slight issue with the car and Tammy was first point of contact and really ensured... See more

Rated 5 out of 5 stars

Friendly, Patient and Accommodating I applied to greenlight after spotting a car I was after at their showroom, however it had unfortunately sold, but I needed finance anyway. From start to finish "H... See more

Rated 5 out of 5 stars

I’m not usually one to write reviews, but Greenlight Motors deserve a shout out. We’ve never bought a car from a non-mainstream garage before, but Greenlight had the vehicle we wanted. We went... See more


Company details


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4.1

Great

TrustScore 4 out of 5

692 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(692)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

GREAT EXPERIENCE

It was a great experience buying my ride from Greenlight Motors, I was treated like a king, the whole staff Team carried out there Job perfectly and professionally executed, there are no area to fault the team at all especially Zeeshan who turned all impossibility to be possible, I will always recommend them.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Don’t normally write reviews but the…

Don’t normally write reviews but the way green light looked after me when purchasing my new car was brilliant. A special thanks to Alex for sorting everything out for me and making the whole process of buying a new car stress free!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company would highly recommend
Hats off to Danny and Alex kept me updated on the cars progress

This is our second car using Greenlight motors
Would highly recommend these to anyone
Keep up the good work lads

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Harry helped me throughout the process…

Harry helped me throughout the process finding my car was so lovely, Danny and Alex was so good through the finance and the delivery, I am so happy got a lovely car i would recommend this company 😊

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Harry

Harry, has been incredibly helpful, kept me informed through the process & I'm dead exciting to be picking up my new car tomorrow - thank you Harry

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Having been let down by another garage…

Having been let down by another garage for a similar car, I found Chris and his team first class, from initial call and discussion through to picking up the car. Really professional service and I would happily recommend Greenlight Motors. One of the best car buying experiences I've ever experienced.
Martin

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Alex looked after me and my partner so well. I am very happy with my new car. 22 plate Toyota corolla. The car was in better condition then the one we went and viewed at main dealer Toyota. Top service

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Been left with a car thats unusable…

Been left with a car thats unusable after day 2 of getting it have had greenlight WhatsApp messages to say they would fix it over 3 months still no repair turbo has gone both front suspension and top and bottom mounts and the rear brake is stuck on avoid this garage appalling customer service again AVOID THEM 100% AND I HAVE ALL THE MESSAGES TO PROVE IT

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Never get a car from these people

Never get a car from these people
They phoned us and said car was all ready for collection so we thought brill drove it home then everything started to go wrong with the car.
All this went wrong
1. Big oil leak
2. Clutch
3. Drive shaft
4. Every time we drove it the car started to bang and it was click clink click every time we did a right hand turn to pull away
Phoned them and they weren't interested so we have had to borrow money from family to get it all sorted and it's cost just ova 2grand and got all receipts to prove the works been done
So plz people stay away from these people

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought a BMW from these

Bought a BMW from these. Nice car and quick turn around. Chris dealt with me and was very helpful to get me sorted out with the right car for me. 100% recommend

5 September 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a Skoda from Greenlight…

I purchased a Skoda from Greenlight Motors on 2 August and was immediately hit with the main dealer’s 600-mile “no start” lockdown thanks to a defective AdBlue tank. What followed was nothing short of a disaster:

- Agreed collection date came and went with zero contact from Greenlight
- Repeated phone calls and emails went unanswered until a formal letter of final action
- Greenlight finally approved my £1,300 Sparshatts repair but never released the same-day Faster Payment they’d promised
- To this day, the garage remains unpaid and I’m still without a car

This negligence has caused me severe distress and put my Royal Navy commitments at risk every weekend. No one in management has stepped up to resolve this. I’ve now filed formal complaints with the Financial Ombudsman Service and Trading Standards. If you value your time, sanity and ability to get where you need to go, do not touch Greenlight Motors with a barge pole.

2 August 2025
Unprompted review

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