Green Flag Breakdown Cover Reviews 57,363

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 19,508 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the entire process, from getting a quote to setting up membership, to be exceptionally straightforward and quick, often completed in just minutes. People consistently highlight the excellent service, noting the helpfulness and professionalism of the staff, including technicians who explain everything clearly and efficiently resolve issues. Reviewers frequently mention the competitive and reasonable pricing, often finding it significantly cheaper than other providers for similar or better coverage. However, some people were dissatisfied with the breakdown support, reporting long wait times and instances where no one arrived to assist them, leaving them stranded. A few other people also felt that the website could be confusing or had issues with the final part of the process freezing, and some were surprised by policy limitations regarding commercial vehicles.

What people talk about most

Service

Customers had positive experiences with service, often describing it as exceptional, efficient, and... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy to use, straightforward,... See more

Price

Users describe positive interactions with price, often highlighting that the cost is reasonable and offers... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Website

People report positive experiences with website, finding it easy to use, navigate, and follow, which made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is first time since 1978 that i have left another breakdown company. Just hope Green Flag gives me that satisfaction of knowing i have full roadside recovery. Changed due to outstanding recomme... See more

Company replied

Rated 5 out of 5 stars

We broke down for the first time ever in 57 years of driving. I have breakdown cover with green flag. I contacted them and within an hour the technician was with us. The car had to be recovered home.... See more

Company replied

Rated 5 out of 5 stars

I've tried to buy cover from all the other people who do breakdown , Unfortunately their web sites were confusing and didn't allow me exactly what I wanted . Green flag was simple and stra... See more

Company replied

Rated 5 out of 5 stars

The option to choose call-back is brilliant, and the call came relatively quickly. The agent I spoke to, Adam (McMadey) dealt with my enquiry professionally and satisfactorily. He answered all my ques... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Car Repair and Maintenance
  4. Towing Service
  5. Vehicle Inspection

About Green Flag Breakdown Cover

Written by the company

Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7. Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:

  • 24/7 roadside assistance
  • Cover at home
  • National recovery
  • Onward travel
  • Unlimited callouts

    You may be charged if you call us
    out for a repeat problem within
    28 days.

Go to our website for more
information about Green Flag
breakdown cover.

Get breakdown cover

Green Flag is underwritten
by U K Insurance Limited


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Easy to follow website

Easy to follow website.
Very reasonable cost compared to other sites

28 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're pleased our website was easy to follow and our costs were reasonable. Christy

Rated 5 out of 5 stars

REASONABLE PRICE

Very fair price and it covers punctures, which a lot of other companies don't. User friendly website.

29 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We are so glad you found our pricing fair and appreciate your positive feedback on our website and coverage! Christy

Rated 5 out of 5 stars

Easy straightforward process

Easy straightforward process, only takes minutes!

29 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're glad you found our process simple and quick. We appreciate your feedback. Christy

Rated 5 out of 5 stars

Peace of mind.

The ease of purchase and a great price,I can feel at ease now when on long or short journeys.

28 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad you found our purchase process easy and our price great. We're happy to provide peace of mind! Christy

Rated 5 out of 5 stars

Rang back as promised

Rang back as promised! Cover secured for EU. Helpful and knowledgeable

25 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We are so glad we could assist with your EU cover. We appreciate your kind words! Christy

Rated 5 out of 5 stars

Excellent breakdown service.

I have been a member of Green Flag for many years but only had need to call on them for the first time this week
. I was very impressed with the whole experience.

27 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad to hear about your positive first experience after being a long-time member. Thank you for sharing your kind words! Christy

Rated 5 out of 5 stars

I like the way they do not push…

I like the way they do not push themselves down ones throat. Being constantly hounded by other providers put me off. Greenflag is and honest company.

26 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad to hear you appreciate our approach and find us to be an honest company. Thank you for your kind words. Christy

Rated 1 out of 5 stars

40 Minutes call wait

40 Minutes call wait

25 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We regret the wait you experienced, we always aim to provide a quick service. Christy

Rated 3 out of 5 stars

car broke down late at night so…woman on her own

car broke down late at night so contacted green flag on the app and to their credit were with me within an hour. tech arrived and told me what my dad had allreardy told the battery was shot. the tech then went onto tell he could get me one and fit it £145 WOW. bought a varta battery with 4 yr warranty £56 and 5 mins max to fit 3 bolts to undo. bit high on prices greenflag but then you turned up quick so thanks for that at least.

27 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We appreciate you sharing your experience and are glad we could reach you quickly during a difficult situation. We understand your concern regarding the battery pricing. These are set by the individual garage, and are optional. You can refuse to look for a cheaper quote elsewhere. Your feedback is valuable to us, thank you. Christy

Rated 5 out of 5 stars
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so pleased you're happy with our service. Thanks for your review. Christy

Rated 5 out of 5 stars

Impressed …

When I first called green flag they said it would be at least 40 minutes to speak to an operator. They called me back in 50 minutes. I was told the rescue truck would be over an hour before they could get to me, but they came within 45 minutes. I could also track where the rescue truck was.
My car had to go on the back of the truck. The mechanic was very efficient at putting my car on the truck and getting me home.
Was very impressed with the service.

27 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We are so pleased to hear that, despite the initial wait, we were able to assist you efficiently. It's great to know our tracking feature and the mechanic's service met your expectations. Thank you for sharing your positive experience! Christy

Rated 5 out of 5 stars

I have been with Green Flag for several…

I have been with Green Flag for several years now alongside my insurance company. Ive now changed insurance provider and have chosen to contact Green Flag directly as their services were exceptional when I broke down.

28 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We are so pleased to hear about your positive experience and continued trust in our services. Thank you for your wonderful feedback! Christy

Rated 5 out of 5 stars

We broke down for the first time ever…

We broke down for the first time ever in 57 years of driving. I have breakdown cover with green flag. I contacted them and within an hour the technician was with us. The car had to be recovered home.
The whole experience from start to finish was exceptional. I would recommend green flag breakdown to anyone as they give exceptional service.

28 May 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We are so glad to hear that we could provide exceptional service during your breakdown. It's wonderful to know our technician arrived quickly and handled the recovery efficiently. Thank you for recommending us. Christy

Rated 5 out of 5 stars

Friendly

Friendly, courteous and helpful contact

26 May 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We appreciate your five-star review. We're glad our team was friendly, courteous, and helpful. Christy

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