Brilliant company to deal with, kept informed and super fast delivery too. The montane terra route pants are excellent, fit perfectly with plenty of stretch for stepping up and down. If you are think... See more
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See what reviewers are saying
Easy to use website - the jacket was sold at the lowest price I could find. Very happy with my purchase - a lovely didriksons parka. My jacket arrived on time with DPD - definitely worth choosing the... See more
Whilst I ended up returning the item, the ordering, dispatch, returns and refund were quick and smooth. It's a shame there are no free returns - the coat i sent back was quite bulky so cost nearly £10... See more
The camping sleeping bag I bought from this store is incredibly cozy and comfortable. Its insulation kept me warm even on chilly nights, ensuring a good night's sleep while camping. The fast delivery... See more
Company details
Contact info
Park Lane, NE27 0TN, Shiremoor, United Kingdom
- 0330 041 5448
- trustpilot@greatoutdoorssuperstore.co.uk
- www.greatoutdoorssuperstore.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Trespass full length Coat
Prompt delivery. Lovely item, waterprrof & windproof, but came up small.
Only downside is that there isn't a free returns option. It cost £8 to return the item recorded delivery, so I'm glad the second one fit better.
28 January 2023
Barbour Beadnell Polarquilt Jacket. This is a lovely warm jacket the inner fleece is really warm and when I wear another layer underneath it's absolutely perfect and warm.
Barbour Beadnell Polarquilt Jacket
Windsor Brown
I did alot of research for this Jacket.
It was nearly £25.00 Cheaper than the Barbour Store.
I don't usually buy coats or Jackets on-line but when I spoke to a lovely Lady named Lynn
Who helped me in deciding the correct size for me I felt at ease.
She also reassured me that if this doesn't fit I could return the item for another size.. I received 3 comments on the first day I wore it. Definitely worth the buy.
Only criticism I would have is if the side pockets would have had a full fleece lining that would have been great.
But that's not a big issue.
Love the Jacket.
20 January 2023
Unprompted review
Reply from Great Outdoors Superstore
Hello Kirti,
We are delighted to receive your feed back on the service you have received from our Company. We endeavour to assure all our customers receive top rate service and look forward to your continued support.
Thank you
Kind regards
Great Outdoors Superstore
Great fast efficient service
20 January 2023
Satisfied customer
The price was £20 less than a different store locally, which was a bonus. Easy process to place the online order and prompt delivery.
9 January 2023
Very easy to order
Very easy to order, great sale price for the coat I ordered. Very prompt delivery. I will definitely use them again
17 January 2023
Problem solved
Had difficulties in getting a response from Customer Service in regards to retuning a faulty item. After my initial poor review on Trustpilot, I was contacted very promptly by them. It appears the email address on the website is not correct and this will now be highlighted to the appropriate team. The call handler was fantastic and provided excellent customer service. THANK YOU!
24 January 2023
Unprompted review
Reply from Great Outdoors Superstore
Hi Lynn,
Thank you for your feedback but can see you have given us 1 star. We have checked all our emails and there has been no correspondence / emails from yourself, our phones have been on all day today (03300415448) except for 30mins between 12:00 and 12:30 for lunch.
On the 19th October 2022 we issued you a refund for your item sent back (size 18 only)
We have tried ringing you today to find out more information as we are unaware of any issues.
We give excellent customer service as you can see by our trustpilot reviews. We will try and ring you again or send you an email regarding your issue. We would appreciate it if you could revise your feedback to a more positive.
Kind Regards
Great Outdoors
Amazing communication and customer service
I really am not a person for reviews but today is definitely needsd.What an amazing customer service this company has, I messaged about an item to guage sizes, and had an email incredibly quick, however I managed to order the wrong size for me. So before it was even sent I was refunded, I then ordered the item in correct size. Communication with this company is absolutely amazing
19 January 2023
Unprompted review
Easy to order but..
Easy to order but... received faulty item, poor stitching on front of a coat and now having to reorder whilst waiting for a refund as they don't offer exchange, so beware, you'll have to pay again and if the value is 1p under £50 you pay for delivery again as well. Hope the 'replacement' isn't faulty too.
17 January 2023
Unprompted review
Reply from Great Outdoors Superstore
Hi Dennis,
Thank you for your feedback, but can see you rated us 3 stars. We responded to your email 18/1 regarding your faulted item. We issued you with a FREE Royal Mail returns label to send your faulted item back, and since we had stocks we issued out a replacement item via DPD Next Day.
We received your email today 19/01 and responded to your action of re-ordering the same jacket within another seperate order.
We said you are more than welcome to send both items back to us using the label we provided you with and once we receive your returns we will issue you with a full refund.
There is no charge for delivery if you used our FREE Returns label.
We would appreciate it if you could revise your feedback to a higher rating as we have provided you with fantastic customer service.
Our response to your email:
"Hello Mr Jorgenson
We are sorry to hear you have received a defective item.
Sometimes the padding / filling is caught through the stitches during sewing process.
Please return the Jacket to us using the attached Royal Mail pre-paid label
Kindly include your invoice / returns slip with reason for return so we may identify your order.
We do offer a replacement service if an item is faulted / defective and we have a replacement to send.
We are sending a replacement via DPD, tracking number XXXXXXXXXX, which you should receive tomorrow.
If the replacement jacket does not meet with your approval you can return both items to us in the same package, using the returns label
We apologise for this inconvenience.
Kind Regards
Customer Service Team"
Your Response:
"Hi,
Thank you for your email. I must have misunderstood you exchange policy, I did order the coat again directly as suggested on your website, not sure what we can do about that? as I'll end up with 2 coats and the cost to return one.
I look forward to hearing from you.
Regards
D. Jorgensen"
Our Response:
"Hi Dennis,
If you use the label provided you can send both jackets back at the same time. Your replacement was sent out with DPD on a next day service and should be with you today. I can see you placed another order yesterday for this jacket.
Once we receive the 2 items back from yourself we will issue you with a full refund
Apologies for any inconvenience caused
Kind Regards
Great Outdoors"
Kind Regards
Great Outdoors
Super fast delivery
29 December 2022
Easy to order
Easy to order. Arrived on time. Boots are very comfortable, but would be better if the laces were 10cm longer!
28 December 2022
The order came in good time.Appreciated…
The order came in good time.Appreciated texts tracking the orders progress.
30 December 2022
Ordered over Christmas and arrived…
Ordered over Christmas and arrived within 3 days of ordering. Excellent customer service. Leighton replied to emails almost instantly
8 January 2023
I ordered the item and it was delivered…
I ordered the item and it was delivered 3 days later. Just in time for Christmas. My husband absolutely loves his shoes.
19 December 2022
thanks for a speedy response and prompt…
thanks for a speedy response and prompt delivery during the rail and mail chaos. very competative pricing.
30 December 2022
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