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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and competitive pricing of the products, often noting significant savings compared to retail prices. Many people found the ordering process straightforward and efficient, appreciating the prompt delivery service. Consumers are particularly satisfied with the product selection and the overall value for money. However, some customers were dissatisfied with aspects of the delivery service, mentioning delays or issues with how items were left. A few reviewers also experienced problems with the order process, such as items being out of stock despite being listed, or difficulties with returns due to order number discrepancies.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers are thrilled with items like... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and quick delivery,... See more

Order

Consumers find order experiences to be ambiguous. Many report issues such as not receiving order... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the quality of items... See more

Price

Customers consistently note positive experiences with price. Many reviewers found items at competitive... See more

Based on these reviews

Rated 4 out of 5 stars

I was pleased with the quick delivery and products which I already have under a different brand name (23Litre water containers for a running Club). Less impress with the use of Amazon shipping/UPS for... See more

Company replied

Rated 4 out of 5 stars

Lovely Regatta dressy fleece at a bargain price. Fits well. Processing and shipping a bit slow compared to other online companies but plenty of communication about when to expect delivery. Delivered... See more

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Rated 4 out of 5 stars

I have a 46 Inch waist and getting sports trousers in the UK is difficult, and OutdoorGB does allow you to order some of there trousers in larger sizes, normally on back order so you may need to wait... See more

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Rated 4 out of 5 stars

Good web purchasing experience but product (baseball cap with neck coverage) was cut away too much exposing the ears which needed to be covered. Perhaps re-shaping the neck flap so that it covered ea... See more

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Rated 5 out of 5 stars

I wanted a pair of gradient sunglasses (for days when the sky is bright but not necessarily sunny) of decent quality at a realistic price. The 'Sinner' looked like a reasonable compromise. They were a... See more

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Rated 5 out of 5 stars

Great prices, delivery was a little slow but didn't need items urgently so a fair compromise. Most iems sold well below RRP so you can make some huge savings. Will definitely be keeping in mind for fu... See more

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Rated 5 out of 5 stars

Ordering exactly what I wanted was remarkably easy, the price was the best I could find on the interweb. I has an issue with the delivery company. Emailed OutdoorGB and within 24 hours I received... See more

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Rated 5 out of 5 stars

Delighted with our new Helly Hansen bag. I've never used this website before, but I definitely will again. The bag arrived within 48hrs and was well packaged (which so many other companies aren't doi... See more

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Rated 5 out of 5 stars

1. Outdoor GB - First time using this company. Website easy to use & order from. Service excellent, prompt delivery. My purchase (Craghoppers shorts) was very well priced. Happy to use & recommend O... See more

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Rated 5 out of 5 stars

The parcel arrived quite quickly, but on condition that the product I needed was in stock! So guys, before ordering, ask the store support about the availability of the product you are interested in.... See more

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Rated 5 out of 5 stars

Well priced set of shoes, order delivered pretty quickly with good tracking. This is probably my 4th or 5th set of these and they last a couple of years before relegated to gardening duties. Wear mo... See more

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Rated 5 out of 5 stars

Fabulous shoes at a fabulous price. Easy to order and quick delivery. Will be coming back for more! As a dance teacher needing to rethink all my footwear following foot surgery, Altra Experience Form... See more

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Rated 1 out of 5 stars

Absolute nightmare to try a return a pair of cargo trousers - 2 x emails to customers services tried ringing informed by voice recording that they are only open 1230 - 1330 Tuesday to Friday this was... See more

Rated 5 out of 5 stars

Easy to order on line. Good choice of products at competitive prices. Delivery very quick, I live in Northern Ireland and usually delivery takes ages but on this occasion rucksack arrived on time for... See more

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Rated 5 out of 5 stars

Amazing service - first off an item I bought failed on first use and they replied to my email asking for a replacement within 10 minutes giving me a returns label. Then... a total fiasco with my retu... See more

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Rated 5 out of 5 stars

Great shirt, I went one size larger than usual and the fit is good. Nice to have a long sleeve shirt that will help with the dreaded Scottish midges. Excellent service from OutdoorGB. Simpl... See more

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Rated 5 out of 5 stars

I ordered an item as a Christmas present quite late and although it was not in stock it did say delivery within 9 - 11 days. After the 11 days I had not received the item so contacted Customer Servi... See more

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Rated 1 out of 5 stars

Awful service will never order again. Ordered and paid online, 1-3 days delivery. After a week eith no delivery I chased them via their Chatbot - aplogised for the delay, said they would verify with d... See more

Company replied

Rated 1 out of 5 stars

Bought a pair of outdoor shoes and they were defective. Company claimed they had changed ownership and would not help me with warranty. This says it all with this lot, Hiding behind different company... See more

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Rated 2 out of 5 stars

I made an error on ordering- return was easy and free. Will order again. Update: returns were easy, but getting refunds for returned goods isn't. You have to chase, and they have said twice now tha... See more

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Rated 5 out of 5 stars

Royal mail 24 system arrived nearly a week late. No fault to Outdoors GB but the guys at Outdoors GB were great at chasing it down and keeping in touch, following it through to delivery. Nice customer... See more

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Rated 5 out of 5 stars

This purchase was very easy. As it happens, I had ordered the wrong quantity so contacted them asap and they added on to the quantity of my order, no bother. Items were delivered promptly, well packag... See more

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Rated 5 out of 5 stars

Fantastic level of Customer service after I was too quick in placing my order, not realising that my old address was used and the goods in theory being delivered to the wrong location. Received an e... See more

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Rated 1 out of 5 stars

Ordered a cycle helmet which didn’t fit. Returned it in its original packaging but was told by outdoorGB that due to me packaging it incorrectly it was damaged and they couldn’t give me a refund. Ther... See more

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Rated 5 out of 5 stars

So good to find the 1000 Mile trainer socks at a great price. I take size 3 and the small fit perfectly. I wear them with my walking shoes (I prefer them to thick walking socks in summer) - usually 4... See more

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Rated 5 out of 5 stars

Am stuck at the min I can’t seem to get in contact with these people phone number want work I just want a refund prefer the item on the 24th of November and it’s sitting in limbo please get this sort... See more

Company replied

Rated 5 out of 5 stars

I was offered free delivery and item came 2 days after ordering. Item is great quality and was offered at a great price, cheaper than anywhere else I could find. Not the first time I’ve used OutdoorG... See more

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Rated 5 out of 5 stars

There was a manufacturing fault with a Tilley hat that I bought. After sending video evidence to Outdoor GB they agreed to refund or exchange it and supplied a postage paid return label. They sent th... See more

Rated 5 out of 5 stars

I used OutdoorsGB for the first time recently and would definitely use them again The garment I purchased had to returned as the size was not right Quick easy to use and delivery very speedy!! Tha... See more

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Rated 5 out of 5 stars

Useful and easy to navigate website. I had a particular requirement and found exactly what I needed—an easy system to purchase. While OutdoorGB may not be responsible for delivery, I did find that my... See more

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Rated 5 out of 5 stars

A deal too good to be true? Found item almost half the price of what other vendors have it on offer. Emailed to check in stock, got a human response, ordered, and delivered less than 24 hours from ord... See more

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Rated 5 out of 5 stars

This turned out to be a very positive experience. I was concerned that I had ordered a bit late for a Christmas gift for my Husband. When I made contact via e mail with the team , they could not have... See more

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Rated 5 out of 5 stars

My order was made on line and was dealt with promptly, Good communication about despatch and delivery. Parcel was sent by Royal Mail and arrived very quickly. (Within 2 days).

Company replied

Rated 5 out of 5 stars

Brought k9 sports sack urban for my miniature dachshund, used it on the Llaberis path up snowdon. Was absolutely brilliant, he seemed comfortable and enjoyed being carried in it, was comfortable for t... See more

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Rated 5 out of 5 stars

Bags perfect wanted to change color though, customer service sent a collection strait to my door for a return didn't have to print the label even. 10/10 all round

Company replied

Rated 5 out of 5 stars

Clear website & quick despatch. Garment itself exactly as illustrated. I am pleased with the colour, the size, & the quality ... which represents good value.

Company replied

Rated 1 out of 5 stars

If you want an item, that the seller actually has in stock, and you want it delivered within the stated time, then shop elsewhere. As with all the other bad reviews on here, I'm sure there will be a u... See more

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Rated 5 out of 5 stars

I bought three good quality t-shirts that are great for walking and sport. All arrived promptly in perfect condition. I've always trusted Outdoor GB to be a good company to buy from.

Company replied

Rated 5 out of 5 stars

I have a few pairs of the kiwi pro 11 trousers from craghoppers and find them very comfortable and true to size. They are just the right thickness and imo perfect for 3 seasons of the year, with just... See more

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Rated 5 out of 5 stars

Ordered late Friday afternoon, received early Saturday morning! What a service! Product exactly as described. Thank you!

Rated 5 out of 5 stars

Delivered within in a day of ordering. Great product. I used the game bag on Sunday. Very useful. I would definitely recommend Outdoor GB.

Company replied

Rated 5 out of 5 stars

Excellent pair of trousers quality is excellent fit perfectly true too size now have two pairs they are that good

Company replied

Rated 5 out of 5 stars

Great service quick delivery to north Scotland. Helmet fits really good I am size 61 1/2 & the adjustment on the helmet was more than enough. Great fit even with my thermal liner in .

Company replied

Rated 5 out of 5 stars

(Helly Hansen Daybreaker Fleece) Exactly what I wanted at a great price. Delivery very quick, would definitely recommend.

Company replied

Rated 5 out of 5 stars

Outdoor GB provided an efficient and obliging service from the time the order was received to delivery. The attached invoice was precise and concise with regard to the return of items if needed.

Company replied

Rated 1 out of 5 stars

I placed an order which stated it will be delivered in 3-9 working days. I haven’t received any update on the order which is concerning as that timeline is about close. Also there is no phone num... See more

Company replied

Rated 5 out of 5 stars

I ordered a set of GAA goalposts - the most competitive price available after several weeks of checking. The customer service experience was second to none with personal confirmation emails, follow... See more

Company replied

Rated 5 out of 5 stars

This was mt first order with OutdoorGB and was most impressed by great value and speedy delivery. Would not hesitate to recommend.

Company replied

Rated 5 out of 5 stars

Delivery was quick and efficient. Keen walking sandals are sturdy, supportive and comfortable. Well priced and would use again.

Company replied

Rated 5 out of 5 stars

The whole process was easy. Good communication throughout. I was kept informed and timelines kept throughout the process. The staff were very positive and supportive throughout.

Company replied

Rated 5 out of 5 stars

Easy navigation website and reasonably prices for all budgets. Well made Brands. Quick reply response email to my query

Company replied

Rated 2 out of 5 stars

I am very pleased with the compass and it looks good fitted. But.. (1) The fitting template is very misleading. The prescribed hole is at least 4 mm too big and the screw hole positions did not... See more

Company replied

Rated 1 out of 5 stars

12 days after placing my order they send me dispatch tracking. When I followed the link it showed clearly it was delivered at the wrong address. They then go into some internal investigation on what... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Camping Store
  4. Clothing Store
  5. Outdoor Sports Store
  6. Running Store

Written by the company

Dedicated to getting you outdoors. We are an independent online retailer offering an outstanding range of high-performance outdoor clothing, footwear, equipment and supplies from top brands such as Berghaus, Salomon, Merrell plus many more. We share your passion for the outdoors and that's why if you're planning a hike or camping adventure, whatever the season, we can keep you warm, dry and ready for the elements! With fantastic prices and free UK delivery on many items, there's nothing stopping you from kitting yourself out ready for your next epic adventure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dog treats

Ordered dog treats, delivered promptly and excellent product. There is a wide range of pet supplies and dog treats to choose from, great prices as well. Highly recommend for pet owners.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent Company AVOID AT ALL COSTS

Placed an order on their website, it took my payment, and I received no order confirmation email or anything at all.

Contacted GBGP customer service and their support agent named Jersey told me they could not locate any orders from me on their system. They advised that the pending charge was just an authorization hold that will not be completed or cleared (which turned out to be a lie) and they suggested I try placing the order again with an different card.

I tried again with a different card and the exact same thing happened, my other card was charged, still no order confirmation, and GBGP customer service still denying that they see any orders in their system.

It has taken a lengthy dispute process with my credit card provider to recover the money that OutdoorGB stole. Judging by recent Trustpilot reviews I am clearly not the only one reporting this issue, so maybe OutdoorGB should make an effort to fix it instead of gaslighting their customers that there are no technical issues with their website.

In addition I have since discovered that OutdoorGB went into administration last year, before re-launching as a separate new business that did not inherit any customer orders, liabilites or outstanding claims from the previous business. So this means they have no record of my past orders with them either and they will not honour any warranty claims for products purchased with their "old company" before they went into administration. Although they still get to keep their 16,000+ positive reviews from their "old company" - funny how that works!

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutley appauling ordered something

Absolutley appauling ordered something. No confirmation. No email. Tried to contact and couldn’t. Webchat doesn’t work. Neither do any of their phone lines. AVOID AT ALL COSTS

5 March 2026
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good morning,

Please email sales@gbgp.com with the email address used to purchase the item so we can try to locate your order.

In most cases, if an order confirmation email was not received, it is because the payment was not successfully captured. When this happens, the transaction is usually voided automatically. However, if we are contacted in time, we may be able to manually capture the payment.

Kind regards,

Outdoorgb

Rated 1 out of 5 stars

No order updates and concerns

I placed an order which stated it will be delivered in 3-9 working days.

I haven’t received any update on the order which is concerning as that timeline is about close. Also there is no phone number that works and reading some of the comments below the company has been liquidated.

I’m happy to address this review if I hear back from the company regarding my order

17 February 2026
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good morning. Please share your order details and we will look into this for you.

Rated 5 out of 5 stars

The seller was extremely honest and…

The seller was extremely honest and efficient. I ordered two helmets on 4 February, and they arrived in time before my departure on 13 February. The price was also better than ordering directly from the official website. Highly recommended.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Disfunctional Liqudated Company that will take your cash

Very worrying, please do not purchase from this company. First the telephone number is not valid, the lines dead, check for yourselves
Second there is no way of contacting this company, they do not reply to emails.
Any tracking details they send you will be fake and will not register on the couriers website
I ordered an item for next day delivery and i am still waiting a week later.
WORSE the company was liqudated in 2025 but is for some reason being run by someone thats salvaged the remains, hence they have no actual goods
But their website page looks good doesnt it?
Do as i did and contact your credit card company as soon as possible for a chargeback, dont fall for any excuses.

In their own words for everyone to see...

To clarify, the former company trading as Extremegb entered administration earlier this year. Following this, selected assets were acquired through a management buyout and the brand was relaunched under a new legal entity. As a result, the new company did not inherit customer orders, liabilities, or outstanding claims from the previous business.

Says it all doesnt it, please dont part with your well earned cash with this shambolic company.

11 February 2026
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good morning,

Thank you for your feedback and for taking the time to leave a review.

We aim to be fully transparent in the way we conduct our business. For this reason, some of our products are displayed with extended delivery lead times. The estimated delivery lead time is clearly shown beneath each product on our website and is also included in the order confirmation email sent after a purchase is made.

This information is provided to ensure that customers are able to make an informed decision prior to completing their purchase.

If you would like us to review your specific case, please share your order details and we will be happy to provide a response tailored to your order.

Kind regards

Outdoorgb

Rated 1 out of 5 stars

Thus far it has been a very negative…

Thus far it has been a very negative experience. I placed an order on the 7th Jan for an item that was indicated as needing ordering in the size and colour I wanted. Fair enough, but to date I haven’t even received an acknowledgment of my order, no timeline on delivery, absolute zero. Money has gone but I don’t even know if the order has been placed. Phone seems to be unavailable, emails haven’t been answered. It’s appalling.

7 January 2026
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good afternoon,

Thank you for your review and feedback.

Unfortunately, we are unable to match your username with any orders in our system. Could you please email your full name and delivery address to sales@gbgp.com so that we can locate your order and provide a detailed response tailored specifically to your case?

Please note that the order confirmation email is automatically generated and is sent to the email address used at the point of purchase.

We look forward to hearing from you and assisting further.

Kind regards,
Brian

Rated 1 out of 5 stars

Placed a order through the sister site…

Placed a order through the sister site tacticalgb had no confirmation email even though my money has been taken been trying to contact them for days but number is no longer in service and live chat won’t work

1 January 2026
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good afternoon,

Thank you for your review and feedback.

Unfortunately, we are unable to match your username with any orders in our system. Could you please email your full name and delivery address to sales@gbgp.com so that we can locate your order and provide a detailed response tailored specifically to your case?

Please note that the order confirmation email is automatically generated and is sent to the email address used at the point of purchase.

We look forward to hearing from you and assisting further.

Kind regards,
Brian

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery - next day despite using standard delivery. Items exactly as described. Thank you!

30 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good morning .Thank you for your great review. We’re glad we could reassure you, deliver so quickly, and meet your expectations. We really appreciate your support and look forward to serving you again. Kind regards Outdoorgb.

Rated 5 out of 5 stars

Great Service

I ordered an item as a Christmas present quite late and although it was not in stock it did say delivery within 9 - 11 days. After the 11 days I had not received the item so contacted Customer Services who got back to me straight away and promised to send the item as soon as they received it. Good as their word my item arrived 2 days later with Royal Mail 24 hour guaranteed delivery in time for Christmas.
Excellent company with great customer service.
Will definitely be using them in the future

22 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for your kind feedback. We’re delighted we could deliver your order in time for Christmas and really appreciate your support. We look forward to serving you again soon. King regards Outdoorgb.

Rated 5 out of 5 stars

Excellent service and fast delivery

Excellent service and fast delivery
Shoes perfect as expected
Great prices probably the best on the market

18 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good Morning .Thank you for your lovely feedback. We’re delighted to hear you were happy with the service, delivery, and prices. We hope to see you again soon. King Regards Outdoorgb

Rated 5 out of 5 stars

Great

A deal too good to be true? Found item almost half the price of what other vendors have it on offer. Emailed to check in stock, got a human response, ordered, and delivered less than 24 hours from ordering. Item as expected. Would definitely use these again.

19 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good morning .Thank you for your great review. We’re glad we could reassure you, deliver so quickly, and meet your expectations. We really appreciate your support and look forward to serving you again. Kind regards Outdoorgb.

Rated 5 out of 5 stars

Excellent Service from Outdoor GB team

This turned out to be a very positive experience. I was concerned that I had ordered a bit late for a Christmas gift for my Husband. When I made contact via e mail with the team , they could not have been more helpful and kind . The coat was delivered on the 17th December and is excellent and I am delighted.

17 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for your kind feedback. We’re delighted we could deliver your order in time for Christmas and really appreciate your support. We look forward to serving you again soon. Kind regards Outdoorgb

Rated 5 out of 5 stars

GAA Goal posts

I ordered a set of GAA goalposts - the most competitive price available after several weeks of checking. The customer service experience was second to none with personal confirmation emails, follow up emails to explain the delivery service and offering a quicker delivery for an affordable small fee! It was the easiest and most efficient purchase of my Christmas shopping.

Well done SportsGB!

16 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for your kind feedback. We’re delighted we could deliver your order in time for Christmas and really appreciate your support. We look forward to serving you again soon. Kind regards Outdoorgb

Rated 5 out of 5 stars

Outstanding customer service

Ordering exactly what I wanted was remarkably easy, the price was the best I could find on the interweb.
I has an issue with the delivery company. Emailed OutdoorGB and within 24 hours I received a replacement via Royal Mail.
Customer service was outstanding! I’m pretty thrilled with the jacket too.
Thanks Outdoor GB, great service

10 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Good afternoon. Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you found the ordering process easy and that our team was able to resolve the delivery issue quickly for you.

It’s great to know you’re pleased with your jacket, and we truly appreciate your kind words about our customer service.

Thank you for choosing OutdoorGB — we look forward to serving you again. Kind regards Outdoorgb.

Rated 1 out of 5 stars

Zero Support - past liquidated Company and avoiding responsibility

Bought a pair of outdoor shoes and they were defective. Company claimed they had changed ownership and would not help me with warranty. This says it all with this lot, Hiding behind different company identities with the same online shop, same website, same items, same letterheads, same logo and invoices and the same directors. You can read about it all in many of the other reviews as well, with similar experiences. Pathetic attitude to customers. Buy elsewhere if you need support..

1 December 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for your feedback, and we are sorry to hear about your previous experience.

To clarify, the former company trading as Extremegb entered administration earlier this year. Following this, selected assets were acquired through a management buyout and the brand was relaunched under a new legal entity. As a result, the new company did not inherit customer orders, liabilities, or outstanding claims from the previous business.

We understand how frustrating this must be. While we are unable to access or resolve historic orders from the former company, we are committed to operating transparently and providing reliable service moving forward.

If you have any questions regarding current orders or products, please contact us at sales@outdoorgb.com and we will be happy to help.

OutdoorGB Customer Support Team

Rated 5 out of 5 stars

Updated again from 5 to 1

Am stuck at the min I can’t seem to get in contact with these people phone number want work I just want a refund prefer the item on the 24th of November and it’s sitting in limbo please get this sorted can’t even live chat nothing !!!!! OGB12678791 updated review …. I have now been told that they didn’t receive the item even tho they have been delivered and now I have to contact Royal Mail this has been a nightmare for me to get sorted will never be ordering from outdoor gb again far to much stress and things take far to long to ge done please stay away unless u live 5 mins from the store if there is one!!!

30 November 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for getting in touch, and we’re sorry to hear about the difficulty you’ve had reaching us.

We can confirm that we have located your order OGB12678791. Your item is currently with the courier and is out for delivery today. If you would prefer a refund instead, we can process this once the parcel is returned to us or once we receive confirmation from the courier. We can also confirm that the order was placed on our system on 24 November.

Thank you for your patience.

Kind regards,
OutdoorGB Customer Support

Rated 1 out of 5 stars

Untrustworthy company - Same DIRECTORS as Company in Administration

I ordered from this company and it went into administration a few months ago. Part of my order was never received and all I got was a pile of unhelpful information designed to fob me off from the administrators. And hey presto - they’ve risen from the ashes, probably with the same dodgy directors (NOW CONFIRMED AS THE GILES BROTHERS, see below) - and still selling the Thule parts that I ordered and never received. WATCH OUT FOLKS. Don’t trust them and check for free info on Companies house. Take a good look at company numbers 03254526 (ExtremeGB t/a OutdoorGB) and 16628438 (GBGP Ltd t/a OutdoorGB)before purchasing and you can see that the same directors have simply re-emerged with their new company and effectively ditched their creditors (you and me). How does UK Company Law allow them to treat their customers in this way???? I will be finding out....

24 July 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for your feedback, and we are sorry to hear about your previous experience.

To clarify, the former company trading as Extremegb entered administration earlier this year. Following this, selected assets were acquired through a management buyout and the brand was relaunched under a new legal entity. As a result, the new company did not inherit customer orders, liabilities, or outstanding claims from the previous business.

We understand how frustrating this must be, especially if you had an undelivered item during the administration process. While we are unable to access or resolve historic orders from the former company, we are committed to operating transparently and providing reliable service moving forward.

If you have any questions regarding current orders or products, please contact us at sales@outdoorgb.com and we will be happy to help.

OutdoorGB Customer Support Team

Rated 1 out of 5 stars

Avoid. Terrible customers service.

> Ordered and paid for balaclava from OutdoorGB
> They sent a water proofing spray (much lower value)
> Told me balaclava was not in stock
> I requested a refund, charged for a product they could not provide
> Then told not getting a refund until we have our water proofing product back
> Arranged two collection days, took time out of office, collected neither day
> Still await refund and collection, now with credit card disputes
> Avoid this company if you don't want to be charged for something that is not provided and you don't want masses of hassle from their mistake.

28 November 2025
Unprompted review
OutdoorGB logo

Reply from OutdoorGB

Thank you for your review, and we are sorry to hear about your experience.

We acknowledge that you received an incorrect item and that the product originally ordered was unavailable. In accordance with our returns process, a refund is issued once the incorrect item has been collected or returned, and we regret that the courier failed to complete the scheduled collections. This has clearly caused inconvenience, and we sincerely apologise.

Please contact our customer support team at sales@outdoorgb.com with your order number so we can ensure the collection is rearranged promptly and your refund is processed without further delay. We remain committed to resolving this matter as quickly as possible. Kind regards Outdoorgb.

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