GO Outdoors Reviews 

271,679
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated store team for being exceptionally helpful, friendly, and patient when guiding visitors through their various purchases. Shoppers truly appreciate the high quality of the products, noting that discovering the right outdoor gear is simple, well-supported, and entirely satisfying. However, some customers also noted specific frustrations regarding problematic online orders, missing security tags on clothing, and unexpected delivery delays from couriers. A few people also experienced communication barriers with certain store staff members or found that online customer service failed to meet their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Product

Reviewers mention positive feedback about product quality, noting that items such as jackets, walking boots,... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who consistently go above... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members who go above and beyond to... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more

Company replied

Rated 5 out of 5 stars

VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more

Company replied

Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 5 out of 5 stars

My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

272K reviews

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4.5

All reviews

(271,679)

35,238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful experience.

A wonderful, and not common everywhere, shopping experience at Lincoln. Samantha has very good knowledge of her products, was pleasant and helpful.
Her "light touch" manner made the shopping experience an exceptional one.

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing experience when shopping in…

Amazing experience when shopping in store, shame it’s closing down - hope they relocate soon!

6 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in looking for 2 pairs of walking…

Came in looking for 2 pairs of walking boots. Was helped to find exactly what we wanted by Rosie who did a great job. Came away with exactly what we wanted. We'll be back

1 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Lou for very good customer service.

Very good customer service.
Got what i wanted
Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex.
Decided on salomon speedcross peak GTX.
Will go back for the merrell in a few week.
Thanks Lou for letting me try a few different shoes on.

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good Service

I bought online but the shoe fit was too big. I returned my purchase to a store and was met by an assistant who promptly made a refund, excellent!

30 August 2026
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

People helpful and polite

People helpful and polite. I really enjoy browsing as camping is one of my favourite things.

18 May 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Meena was fantastic

Meena was fantastic
I initially called and she checked stock twice for me while on the phone as sometimes the website doesn't give upto date info.
When i arrived at the store meena greeted me with a lovely smile and had put my order behind the counter at the till.
Very friendly....very helpful....excellent
Thanks meena
Mark....Whitwick

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

From when I entered the store till I left the staff were very helpful, Mandy on the till was very helpful and a credit to the store.

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A good product at a good price.

A good product at a good price.
Staff spent some time sorting out our Go Outdoors club card issues, resulting in further savings.

29 August 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rang up this morning querying trousers

Rang up this morning querying trousers. Jess was really helpful and helped me out. Thank you!

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good experience

Ruth was very helpful in store today. She answered our questions and was very friendly.

9 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Arrived promptly

Order arrived on time and I was very happy with my purchase

30 August 2026
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A few weeks ago my partner and I…

A few weeks ago my partner and I visited the Skipton store and were pleased to be looked after by Meranda. She went above and beyond to help us find our purchases and is a credit to the business. So helpful and very pleasant ,

23 August 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Maddie who was…

I was served by Maddie who was professional and efficient

1 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karen at Coatbridge store is fab

Karen at your Coatbridge store was fantastic - spent an hour there trying on various boots and she was very knowledgeable, helpful and patient. Brilliant customer service

5 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly store!

Fine collection, got everything I needed, and a super friendly girl, Kia, at the checkout. Very helpful.

18 August 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Terrific service from Anthony all…

Terrific service from Anthony all round. We ordered the bike online, his call was friendly and efficient to let us know it was ready and when we called at the store to collect it he was extremely helpful, great pointers and made us aware of 6 week check. Thanks

24 August 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were looking for a waterproof…

We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we did as we couldn’t find what we were looking for 🤣and must’ve looked puzzled).
From that moment on, Katie was extremely helpful and very patient. The jacket was for myself, I wanted to see how much longer the new one compared to my old one. I asked if she had a tape measure, off she went and once returned assisted with the measuring. Then, which size, I tried two different sizes on and then needed a jumper underneath to compare the difference in movement etc., Katie joined in with our humour remaining professional and advising on maintenance of the jacket. After quite a while, I chose the one which fitted better and Katie made a sale.
I am no mystery shopper, had I have been this young lady would have achieved a perfect 100% score.

8 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff who know what they…

Very helpful staff who know what they are talking about. They couldn't do enough for me. I was happy with the quality and it's at a great price. Thank you to all the staff.

5 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Regan

Excellent service from Regan. Very helpfull and attentive.

8 September 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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