The staff member, Kevin helped us organise our kit for the D of E and the Ten Tors Chellenge. He was really helpful and informative. Knowledgeable about the products and didn’t rush us while we made o... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff member had a sort of switchblade or pocket knife that they pulled from their pocket and was playing with on the shop floor (cannot remember the date of this event) and multiple staff members on... See more
Company replied
We have been into the Barnstaple store a few times recently and bought a lot of new gear for our family. Staff have been very helpful and friendly. We were served by Felicity who was lovely. Just to a... See more
Company replied
Gabriel was very helpful when I was in GO Outdoors in Barnstaple yesterday to buy some new walking shoes. Good selection of high quality walking shoes to choose from too. Many thanks!
Company replied
Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really useful help getting boys for son…
Really useful help getting boys for son for dofe
Thanks to Ben
24 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful on the till when I could…
Very helpful on the till when I could not find my Discount Card.
22 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We have been into the Barnstaple store…
We have been into the Barnstaple store a few times recently and bought a lot of new gear for our family. Staff have been very helpful and friendly. We were served by Felicity who was lovely. Just to add, please stock smaller waist sizes for males, especially for teenagers. 30 waist is huge on my teenage boy age 14. Only one choice of trouser in store in kids boys range and age 10-12 was the largest you had. Teenagers taking part in Ten Torrs and DofE would really benefit from more choice in styles and sizes.
17 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff were really helpful and…
The staff member, Kevin helped us organise our kit for the D of E and the Ten Tors Chellenge. He was really helpful and informative. Knowledgeable about the products and didn’t rush us while we made our decisions.
21 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Product wasn't on the shelf
Product wasn't on the shelf, but they suggested if I went online, I could order and pick up from the Barnstaple store. Very helpful staff, thank you
20 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Customer service
We have been assisted by Ashley today
What a pleasant experience it has been
The store is amazing !!
Thank you
Nickie N
20 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Easy ordering
Easy ordering, fast collection and very friendly helpful customer service
7 October 2026
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great!
Gabriel was very helpful when I was in GO Outdoors in Barnstaple yesterday to buy some new walking shoes.
Good selection of high quality walking shoes to choose from too.
Many thanks!
18 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store with a good range of…
Great store with a good range of products.
Gabriel assisted me with choosing some trail shoes and was very helpful and knowledgable.
Recommended
18 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Looking at the displays of sleep bags
Looking at the displays of sleep bags, Employee asked straight away if we needed any help. We were just looking so declined. Once we decided which one we would like, we approached the same employee who was more than happy to help, check stock and
17 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Kevin 10/10
Kevin at the barnstaple go outdoors store was amazing !!
10/10 Kevin!!
amazing service
14 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Perfect overall experience
Lovely helpful staff in the store. Sadly my choice of trainers were unavailable so I needed to order them online. Great ordering service. And great trainers. Perfect for walking.
2 October 2026
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service from Kevin helping me…
Great service from Kevin helping me choose new boots
9 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Super Kev!
Kevin at the Barnstaple store is always fantastic to be around. His enthusiasm and energy are always great when me and my son come in. He’s knowledgeable and great at finding out what your needs are and what bits of kit will serve you best.
He’s one of the reasons we love that store so much.
Thanks Kevin for all you help so far!
25 September 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I was trying to choose a pair of…
I was trying to choose a pair of walking shoes, Kevin was so helpful and attentive. Giving advice and also making our day a little brighter with a nice chat.
9 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Arrived at the store I was approached…
Arrived at the store I was approached by a very nice guy called Ben explained the issues I was having finding the right walking shoes with his help and patience we managed to find the right ones. Very happy with my purchase and the price for my shoes was excellent 👌. Thanks Ben
6 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service extremely fast delivery…
Great service extremely fast delivery Thankyou
25 September 2026
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service from…
Excellent customer service from Gabriel, thank you! This loyal customer will be back
5 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service.
Ben was very helpful in finding the perfect hiking boots for my Ten Tors.
4 October 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Walking boots purchase- excellent service from Ben
Visited Barnstaple store to buy some walking boots. I had checked they were available in store prior to the visit. I found another pair I liked to compare. I tried both on.Ben was very helpful in advising how to check they were a good fit, using the walking bridge to look out for potential issues. He also found both boots online on the website and this helped me make a useful comparison. I think Ben’s service was excellent. He was very patient whilst I procrastinated choosing the right pair for me. I also think he went above and beyond in ensuring I had as much information as possible to make an informed choice.
29 September 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.