GO Outdoors - Bakewell (Express) Reviews 

170
TrustScore 5 out of 5

4.9

Rutland Square Unit 3, DE45 1BT Bakewell, England, GB


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Rated 4 out of 5 stars

I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... See more

Company replied

Rated 5 out of 5 stars

We were visiting Bakewell in our new motorhome and needed a folding table. We went into the store and a very helpful gentleman showed us where everything was we needed. He was a credit to your company... See more

Company replied

Rated 5 out of 5 stars

We were visiting to make some purchases for a Mission trip. All the staff were so helpful and Toby really helped to settle on the right shoes and waterproofs. We will definitely be back!

Company replied

Rated 4 out of 5 stars

The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Bakewell (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Rutland Square Unit 3, DE45 1BT, Bakewell, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

35,614 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

We were visiting to make some purchases for a Mission trip. All the staff were so helpful and Toby really helped to settle on the right shoes and waterproofs. We will definitely be back!

23 August 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James was great offered us the club…

James was great offered us the club membership card so we could save more money! Will definitely visit again

22 August 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bakewell go outdoors

We visited The Bakewell Store on Wednesday 12th September initially to purchase a new sleeping bag for my wife.
We were greeted by a lovely gentleman called Roger.
As there’s a sale on at the moment we decided to take a look around. We asked Roger to help us with our purchase choices, he was more than happy to advise and take out to display some of the items that we were looking at.
Roger was professional and friendly at all times and to be honest we wouldn’t have bought so many things a sleeping bag purchase finished with spending £712 in the store. We don’t actually live in Bakewell we live in Sandbach around 90 minutes away, so it would have been easier for us to buy from the store in Crewe. However as Roger had been so helpful and such a likeable man we decided that we would return to the Bakewell store on Sunday when he returned from a couple of days break.
Roger is a credit to the go outdoors team and I would recommend visiting the Bakewell store when you are in the area.
Many thanks,
Alan and Louise

12 August 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service delivered by Ruby

Ruby was very helpfully and knowledgeable. She was very patient with my Dad very smiling and picked up on my Dad’s sense of humour. Nothing was to much trouble.

2 August 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service and very knowledgeable and friendly staff.

We were visiting Bakewell in our new motorhome and needed a folding table. We went into the store and a very helpful gentleman showed us where everything was we needed. He was a credit to your company, his customer service was delightful and very knowledgeable. Thank you James of Go Outdoors in Bakewell.

9 August 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a pair of walking shoes

Bought a pair of walking shoes. Served by Roger ( the manager ?) very well. He seemed knowledgeable about the shoes and was helpful and patient.
Can’t ask for more really.

6 August 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great service from Ruby

A great service from Ruby, who had a lovely smile, very pleasant manner and was a great help with our purchases, along with assisting us with the members card, and no pushy sales at all

2 August 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great firt aid for when you forgot to bring a coat😅

Wonderful shop when you forgot a raincoat for your holidays in the UK😉 Great discounts and lovely help from James 🙌

24 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James went above and beyond

James was extremely friendly and helpful when we visited the Bakewell store yesterday. He went over and above to ensure we had the correct product for our needs (we purchased a walking pole). He was extremely patient, courteous and genuinely lovely. I could not recommend him and the store enough. Thank you James and all at the Bakewell Go Outdoors. 😊

31 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff there are incredible

The staff there are incredible, Rodger helped us find what we needed and helped us find our discount card when it came time to pay, it’s always a wonderful experience in this store

1 August 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Toms the best

Tom was very very helpful. Very knowledgeable and made my experience very smooth!

1 August 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

James, Zach and Toby were amazing. They were friendly and helpful. I was midway through a camping weekend and needed some extra supplies and they helped me find everything I needed. My wife, waiting at the campsite with a busted Achilles, was thrilled with my purchases. Great work, lads!

25 July 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Roger at Go Outdoors Bakewell was really helpful is getting me the best deal. The other members were also really friendly and offered help whilst I was instore. Thank you!

22 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to the shop to buy walking…

I went to the shop to buy walking trainers and Morgan served me. She was superb, patient, helpful and very knowledgeable. I love shopping at your stores and your staff are !’ so good. Please never reduce staff numbers. Finally, James at the till was great as well.

22 July 2026
Unprompted review
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Reply from GO Outdoors - Bakewell (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James made us feel welcome

James made us feel welcome and his views on camp chairs was extremely helpful.

18 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My wife and I were looking for walking…

My wife and I were looking for walking trousers and a few other things. Bakewell was hot, humid and heaving with visitors but Roger immediately gave us his undivided personal attention. He was courteous and helpful, and clearly knew his stuff. Combine that with his sense of humour and you can understand why we actually enjoyed our shopping trip. Thanks, Roger!

12 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James was fantastic and very helpful…

James was fantastic and very helpful with my purchase 😊

11 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James was a great help

James was a great help in finding me a little waist pack, the only pack in town that suited my needs. Happy! 🙂

8 July 2026
Unprompted review
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and value for…

Great customer service and value for money

28 June 2026
GO Outdoors - Bakewell (Express) logo

Reply from GO Outdoors - Bakewell (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

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