The staff at the counter, Leo and Charlotte, were very approcable, friendly and helpful, and helped us with our membership and pricing on wet weather gear bought for university. We thought we'd write... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I had ordered a paddle board online and had traveled for 40 minutes to pick it up. On entering the car park, I received a message to say that my money had been refunded and the product was no longer... See more
Company replied
Regan and Felicity both provided outstanding customer service, helping me with redeeming a gift card and very patiently providing advice on size and fitting of a range of hiking boots. I eventually se... See more
Company replied
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... See more
Company replied
Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great store and helpful staff
We went into store whilst on holiday in the area. Kevin was very helpful assisting us with what we needed and gave some advice about the local area. The staff member on the till was also friendly. We would highly recommend this store.
20 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent advice and service from Kevin…
Excellent advice and service from Kevin today, very happy with my Osprey backpack!
18 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Needed some help with camping stuff
Needed some help with camping stuff.
The man that helped me was brilliant such a great character. So helpful and very grateful
I believe his name is Kevin.
16 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service and extremely helpful and knowledgeable staff, especially Kevin, who went above and beyond to help; making our purchase so much more pleasurable
14 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ben was extremely helpful and…
Ben was extremely helpful and attentive. Nothing was too much trouble.
20 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Jeremy for helping me with my…
Thank you Jeremy for helping me with my new shoes
8 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Popped into the new store in Barnstable…
Popped into the new store in Barnstable and received fantastic service from
Kevin. Extremely helpful and made us feel very welcome having recently moved to north Devon. Thank you Kevin.
The lady on the till was also very friendly.
6 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Gabriel, thank you
I was served a couple of weeks ago when buying new walking shoes by Gabriel. He was wonderful, he brought me several different shoes when requested and checked several other different styles which were out of stock in my size. He was very efficient and uncomplaining about my questions.
17 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Teenagers on Events
We were getting some walking boots for my daughter to do ten tors, amongst other items. The staff were very friendly and helpful. Particularly a lovely young lady, didn’t get her name and a young man called Gabriel. Everyone was very friendly and helpful, would definitely recommend 😊
2 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service
Ashleigh and regan both displayed outstanding, top notch customer service. They will go far if they keep up their attitude.
1 May 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
every time I have been to the shop I…
every time I have been to the shop I have had so much help from the staff especially from Ben julie and Jeremy
I will keep going back ,I find the staff have a great rapport with us customers
29 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Julie Kev and Lorraine couldn’t do…
Julie Kev and Lorraine couldn’t do enough for me - Kev even carried my purchases to my car.
Great experience - will be back for further ‘outdoor gear’
Thank you
Simon
29 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great members of staff.
Really helpful member of staff, nothing was to much trouble for him. Helped me find the correct walking shoes.
Thank you Jeremy.
28 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Bought a rucksack last year for my…
Bought a rucksack last year for my daughters Dof E , the handle had broken took it back last night the staff at Barnstaple were very helpful I explained that it had only been used twice , they exchanged it no problem very gd service
27 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good customer service
Very happy with the help provided by Kevin today.
24 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Polite and helpful staff
Jeremy and Kevin were polite, helpful, and amiable, and guided us throuhg our purchades. The goods on offer were varied and of good quality and we easily got what we needed.
24 April 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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