Absolute scam!! I signed up for a 1 year subscription after receiving a promotional offer for a free additional box and cosmetic bag plus discounted first box. Firstly I was charged full price, then t... See more
Company replied
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See what reviewers are saying
I used glissybox about 2 years ago and enjoyed it for a couple of months and cancelled m subscription easily. I recently tried this again but the products were not good and when I’ve tried to cancel I... See more
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... See more
Company replied
Glossybox in USA is closing down, and a lot of older boxes are on clearance. I ordered 3 which arrived very quickly, but the last one was incorrect. I reported it right away and included a picture, an... See more
Company replied
Company details
About Glossybox
Written by the company
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Contact info
Germany
- www.glossybox.com
2.7
Poor
3K reviews
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I placed my order and got it within a…
I placed my order and got it within a few days.
13 October 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Buyer beware…multiple unauthorized transactions
I ordered several boxes from this company, all of the products were not there, I ordered more boxes (8) and was charged multiple times, was sent two half empty boxes with none of the products listed in the description. Months went by I was never updated about the other boxes until I emailed. They said they cancelled my order and were refunding my card. I never received credit and was instead charged once again for more boxes!
14 October 2023
Reply from Glossybox
Hello Cara,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
I was super excited to be able to…
I was super excited to be able to purchase last year’s Holiday Glossybox as it was wonderful!
14 October 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Deceptive advent calendars
I placed an order 524566552 for 5 advent calendars and not until after the purchase does it Make itClear that it was a 2022 box not this year- and I already have those. I want to cancel the order but the email is not listed to do so.
10 October 2023
Reply from Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this confusion. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Love the sales good products
7 October 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I got the Advent Calendar 2022
I got the Advent Calendar 2022. Since it was last year's, the price was fantastic! The website made it easy to order and I received updates on it the entire way.
2 October 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Zero stars was not an option.
I received the Glossybox monthly subscription as a gift November 2022. The company discontinued service in the US in June and I never received any correspondence to inform me, nor received a refund to the original buyer for the remainder of the subscription that had already been paid for. I had to reach out myself to customer service which proves to be difficult as nobody answers the telephone when you call the number listed on the website. I finally received a credit of $70 to buy old expired products.
5 October 2023
Reply from Glossybox
Hello Starfish,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
I am a return customer period I used to…
I am a return customer period I used to get the glossy box every month for about 5 years. I took a break but I missed them so much. I just reinlisthey have the best stuff.
So now I purchase it again.
3 October 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It was easy to place my order
It was easy to place my order for the Advent Calendar. I first had to make sure you shipped to the US since you stopped shipping monthly subscription boxes here. But that was simple enough also.
I especially liked your price for the Advent Calendar this year. I’ve gotten them previous years at a much higher price.
1 October 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy checkout
Easy checkout. Just hope the calendar is packed well and is not crushed as someone mentioned.
30 September 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I love Glossybox ❤️
15 September 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I have already purchased this once a…
I have already purchased this once a few months ago and bought two more as Christmas gifts. The price now is a steal deal for what you get. Very impressed. I can't wait to see what the advent calendar 2023 is.
22 September 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You guys are doing a awesome job keep…
You guys are doing a awesome job keep up the good work!
22 September 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Monthly Subscriptions??....
Love the box selections & at such a great price, too! But I'm assuming you're no longer offering monthly subscriptions as every time I tried to click on that page it said it was,"unavailable."
22 September 2023
Reply from Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very nice and pretty and fashionable…
Very nice and pretty and fashionable and I look 👀 forward to getting mine
19 September 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent
Emily was super helpful and got my problem resolved very quickly. 5* service. Much appreciated. Will order again.
18 September 2023
Unprompted review
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The sales on their boxes is fantastic…
The sales on their boxes is fantastic and it allowed me to use Afterpay, so bring on the surprises😍
17 September 2023
Reply from Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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