I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra . After looking at... See more
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Hi The product itself is fantastic. Delivery fantastic. The only things for me are Glen Cairn Glass in box of 6 and not individually wrapped. These are for onward selling so not ideal.... See more
I felt I'm being important person when I'm using your glasses(products) but only 1 thing why I gave you 4stars is you guys give no feed back about guide line for crystal cut's appearance guide line... See more
Company replied
Explained straight away that as I wanted something engraved it could have a 2 week delay before posting. I liked knowing this as this was a gift that was time sensitive. Engraving was very professio... See more
Company details
Written by the company
We are a family run business and believe that a focus on family values delivers a better product and more efficient service. We treat everyone with the respect and warmth that a family would demand. Our unique knowledge of the crystal glassware industry means we can answer the most challenging of questions and tackle the most complex of tasks with ease allowing our people to focus on making your dealings with us as simple and friendly as possible.
Contact info
1-11 Langlands Avenue, G75 0YG, Glasgow, United Kingdom
- 01355 279717
- contact@glencairn.co.uk
- www.glencairn.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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good quality glasses and easy to use…
good quality glasses and easy to use website at a reasonable price,,arrived promptly and well packed o no damage...

Reply from Glencairn Crystal Ltd

Reply from Glencairn Crystal Ltd
Excellent speedy service
Excellent speedy service. Lovely items well packaged. Recommend this company. Arrived faster than expected.

Reply from Glencairn Crystal Ltd
Beatiful and excellent design
Beatiful and excellent design - to be treasured and wonderful to use. Speed of dispatch could perhaps be better. But all worthwhile and first class.

Reply from Glencairn Crystal Ltd
Bottoms up!
Customer service is great, packaging was above and beyond. My new crystal whisky decanter and other peices are real head turners displayed in my whisky cabinet and will get many years of use I am sure. How ever, I do wish the decanter was tooled a bit where the stopper goes in to it. As it does not allow for an air tight closure due to slight warpage in the glass. As we all know, this will hinder the spirits and allow oxidation with in the bottle and cause the spirit to break down and lose flavoring much quicker. Guess I'll just have to drink faster. Bottoms up!

Reply from Glencairn Crystal Ltd
Excellent Customer Service.
I contacted Glencairn regarding glasses I wanted to purchase as gifts for an upcoming trip to Canada. There was no time to visit their shop and there appeared to be no stockists in my area. Step up Julie!
She undertook to have the desired glasses packaged and dispatched that very afternoon, with the undertaking they would arrive two days later. However, they arrived the following day, before lunchtime.
Julie was so positive and reassuring that I had no concerns the glasses wouldn’t turn up on time.
Great customer service and friendly attitude.
The products are excellent quality and will, I am sure, be treasured by the intended recipients.

Reply from Glencairn Crystal Ltd
Really nice "snifter" glasses
Really nice "snifter" glasses. Easy to order, and the glasses arrived well packaged three working days after I ordered. Impressive service.

Reply from Glencairn Crystal Ltd
Nosing Glasses …
Customer service and the engraved nosing glasses on the polished base are fabulous

Reply from Glencairn Crystal Ltd

Reply from Glencairn Crystal Ltd

Reply from Glencairn Crystal Ltd
The products are amazing
The products are amazing, the packaging is perfect. UPS's customs clearance during delivery is complicated and requires administration, and the amount of customs duty can only be paid in cash. Until then, DHL's customs clearance is automatic and the customs amount can be paid online by card.
The set I purchased was amazing and was…
The set I purchased was amazing and was loved by the recipient. Even better was the service from the Glencairn team. I needed the set in a rush and Lucy was extremely helpful in making sure it arrived on time!

Reply from Glencairn Crystal Ltd
Great service throughout
Great service throughout; quality products, and will definitely purchase from Glencairn again. I would also have no hesitation in recommending to friends and family.

Reply from Glencairn Crystal Ltd
Great service
Speedy, easy ordering. Lovely glasses arrived very quickly, well packaged. Thank you

Reply from Glencairn Crystal Ltd
Wonderful glasses
Wonderful glasses. Delivery was really swift and the box they arrived in was nicely styled. My only criticism would be they were bigger than I realised. Not enough to mark down a star but a dimensions picture would have been useful before purchase.
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