I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra . After looking at... See more
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Hi The product itself is fantastic. Delivery fantastic. The only things for me are Glen Cairn Glass in box of 6 and not individually wrapped. These are for onward selling so not ideal.... See more
I felt I'm being important person when I'm using your glasses(products) but only 1 thing why I gave you 4stars is you guys give no feed back about guide line for crystal cut's appearance guide line... See more
Company replied
Explained straight away that as I wanted something engraved it could have a 2 week delay before posting. I liked knowing this as this was a gift that was time sensitive. Engraving was very professio... See more
Company details
Written by the company
We are a family run business and believe that a focus on family values delivers a better product and more efficient service. We treat everyone with the respect and warmth that a family would demand. Our unique knowledge of the crystal glassware industry means we can answer the most challenging of questions and tackle the most complex of tasks with ease allowing our people to focus on making your dealings with us as simple and friendly as possible.
Contact info
1-11 Langlands Avenue, G75 0YG, Glasgow, United Kingdom
- 01355 279717
- contact@glencairn.co.uk
- www.glencairn.co.uk
4.7
Excellent
842 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Lovely glass and such a great price
Lovely glass and such a great price, fast delivery. Would recommend, thanks
17 September 2024
Reply from Glencairn Crystal Ltd
Thank you for your kind words Laura! We’re so glad you’re happy with the glass and the fast delivery. We truly appreciate that you would recommend us!
very very good
21 September 2024
Reply from Glencairn Crystal Ltd
Thank you for your review! We’re pleased to hear that you’re happy with your purchase.
Reply from Glencairn Crystal Ltd
Thank you for your review! We’re so glad everything arrived safely and in perfect condition.
Excellent product!
The glasses were bought as a 40th birthday gift and were very well received. They are fairly unique, of high quality and are very good for enjoying a single malt. Excellent product
17 September 2024
Reply from Glencairn Crystal Ltd
Thank you for sharing your great feedback! We’re so glad to hear the glasses made a great 40th birthday gift and were well received.
Do not order for overseas
Do not order for overseas! They are not geared up for it. Cost me an additional €52.81 import duty. Arrived over a week late. Ordered the decanter set as gift and decanter arrived without glasses. Was a 50th gift. Embarrassing for me and disappointing for the recipient. Glasses now having to be sent separately - 2 weeks late. No offer to compensate for all the trouble. Not a company I will ever deal with again.
18 August 2024
Reply from Glencairn Crystal Ltd
We understand your frustration regarding the import duties and the delay in receiving your order. While customs fees and import taxes are unfortunately beyond our control, we do make an effort to inform our customers on our website about the possibility of these charges. We understand, however, that this doesn’t lessen the inconvenience you’ve faced.
Regarding the delay with your glassware, we aim to dispatch engraved items within two weeks, and in this case, your order was sent out within a week. However, we are truly sorry that human error led to the glasses being missed initially. Please accept our sincerest apologies for the oversight, especially considering that this was meant to be a special 50th birthday gift. I can confirm that the additional glasses have now been shipped, and we are doing everything possible to ensure they reach you as soon as possible. While we cannot change what has already happened, we hope this resolution meets your expectations, and we deeply regret the disappointment caused.
Crystal Champagne Glasses
Bought 2 crystal champagne glasses for part of my daughter's 18th birthday in December. The glasses are beautiful and arrived well-packaged and protected. The gift box is lined and looks lovely. Delivery was speedy too. Would definitely recommend!
19 August 2024
Reply from Glencairn Crystal Ltd
Thank you for your lovely feedback! We’re so happy to hear that the champagne glasses were perfect for your daughter’s 18th birthday and that they arrived safely.
Product is excellent
Product is excellent. I have note regarding delivery service. Ot would be much convenient if delivery company UPS notified recipient before performing delivery about estimated time and tax and customs broker service fee.
18 August 2024
Great glasses and great company to deal with
Fantastic whiskey glasses, easy company to deal with very well packaged would buy from again you can't go wrong with Glencairn
18 August 2024
Reply from Glencairn Crystal Ltd
Thanks so much for your great review, Ben! We're pleased to hear you would buy again.
Lovely sherry glasses.Very well…
Lovely sherry glasses.Very well packed.Quick delivery.
18 August 2024
Reply from Glencairn Crystal Ltd
Thank you for your feedback! We’re thrilled to hear you’re happy with the sherry glasses and the quick delivery.
hassle free shopping.
21 July 2024
Reply from Glencairn Crystal Ltd
Thank you for your review! We’re so glad to hear you had a hassle-free shopping experience.
Great glasses and great service
Great glasses and great service, love the characters and sayings on them. We’ll give them a try and see for yourself
19 July 2024
Reply from Glencairn Crystal Ltd
We value your business! We're glad you're happy with our service and would recommend us.
Excellent products!
I purchased separately 2 sets few days apart; got in touch with them to see if they can be delivered together and before a certain date. Response was very prompt and I received them today.
Very happy with the service and quality of product. Would be even better if gift bags were provided to complement the gifting!
8 August 2024
Unprompted review
Reply from Glencairn Crystal Ltd
Thank you for your feedback! We’re so glad to hear you're happy with the service and the quality of the product.
Reply from Glencairn Crystal Ltd
Thanks so much for your great review Alasdair! We appreciate it.
Whisky glasses arrived beautifully…
Whisky glasses arrived beautifully packaged. Nothing arrived broken. Package arrived much sooner than expected. Thank you so much.
Myriam
18 July 2024
Reply from Glencairn Crystal Ltd
Thanks, Myriam, for your review and for supporting a family-run business!
Whiskey glasses
Was pleasantly surprised with the broons whiskey glasses. They were different from normal glasses which I liked. Would recommend if you are looking for something different to gift
18 July 2024
Reply from Glencairn Crystal Ltd
We’re glad you were pleasantly surprised with the Broons whiskey glasses and that you liked their design. We truly appreciate your recommendation!
Beautiful glasses and fantastic…
Beautiful glasses and fantastic customer service - thank you
18 June 2024
Reply from Glencairn Crystal Ltd
Thanks so much for your lovely review! We greatly appreciate it.
I contacted them and spoke to a young…
I contacted them and spoke to a young lady called Lucy who sorted out the stuff I bought... brilliant...x
19 June 2024
Reply from Glencairn Crystal Ltd
Thanks so much for your lovely review John! We're glad to hear that you are happy with the service. I will pass on your kind words to Lucy
Amazing personalised product that I…
Amazing personalised product that I bought as a gift for my parents. I was impressed with the quick service and I had emails to check I was happy with it. Highly recommend a brilliant quality product.
18 June 2024
Reply from Glencairn Crystal Ltd
We appreciate your support of our family-run business. We're pleased to hear you are happy with our service and product.
Reply from Glencairn Crystal Ltd
We are pleased to hear you are happy with your products! Thanks for supporting our family- run business.
I loved the Whisky Glasses I bought…
I loved the Whisky Glasses I bought them in respect of my Father in Law who loved the Broons and Oor Wullie and I know he would have loved the glasses
19 May 2024
Reply from Glencairn Crystal Ltd
We’re so glad to hear that you loved the whisky glasses David! Thank you for taking the time to share your review.
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